Technical Support Specialist – Platform

ServiceTitan

Technical Support Specialist providing customer assistance via phone, chat, and email. Becoming a product expert and resolving technical issues efficiently.

Posted 7/16/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support with a strong customer-centric mindset, effective problem-solving abilities, and proficiency in troubleshooting complex software issues. Capable of translating technical challenges into practical solutions while maintaining excellent communication and interpersonal skills.

Highest-signal resume keywords

Technical SupportTroubleshooting iOS and Android IssuesSalesforce Support ConsoleCreative Solutioning SkillsCustomer-Centric Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingProblem-SolvingUser Access IssuesAuthentication FailuresFleet Tracking DiagnosisGPS InaccuraciesReal-Time Vehicle MonitoringScreen-Sharing SessionsComplex Software Mastery

Soft Skills

EmpathyPatienceConfidenceGood HumorStrong Communication

Tools & Technologies

Salesforce Support ConsoleInternal Chatbot

Industry Keywords

Home Service IndustryCommercial Service Industry

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
Become a product expert and develop creative solutions and workflows that best meet customer needs
Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases
Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent experience in technical support
An efficient, effective, and resourceful problem-solver with strong critical thinking skills, and troubleshooting abilities
Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
Self-motivated and able to master complex software
Customer-centric mindset, desire to learn, and can-do attitude
Creative, out-of-the-box solutioning skills
The ability to translate complex technical issues into tangible solutions
Ability to prioritize, multi-task, and perform effectively under pressure
Strong communicator in both written and verbal form
Team player
Intelligent, self-motivated, quick thinking, and fast learning
Home/Commercial Service Industry knowledge a plus
Preferred experience in troubleshooting iOS and Android app issues, including crashes, performance problems, and connectivity errors
Troubleshoot user access issues, authentication failures (SSO, MFA), and permission-related errors preferred.
Experience in diagnosing fleet tracking issues, GPS inaccuracies, and real-time vehicle monitoring errors with 3rd party hardware/software preferred.

Benefits

Comp & perks

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.