FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
IT Support Administrator
ServiceTitanIT Support Specialist providing technology support for employees across Windows and macOS environments. Troubleshooting hardware, software, and connectivity issues while ensuring a high level of customer satisfaction.
Tech Stack
Tools & technologiesDNSITSMJamfMacOSServiceNowTCP/IP
About the role
Key responsibilities & impact- Provide day-to-day IT support for employees across Windows and macOS environments, troubleshooting hardware, software, and connectivity issues via phone, email, and in-person
- Support the employee technology lifecycle — including laptop imaging, configuration, deployment, and recovery — for onboarding and offboarding employees
- Coordinate with hardware vendors to assist with equipment orders, receiving, and asset tracking
- Assist in administering MDM platforms (Microsoft Intune, Jamf) for device enrollment, compliance, and software deployment
- Manage user accounts and access across Google Workspace and Microsoft 365, including provisioning and deprovisioning
- Maintain accurate IT asset inventory, tracking hardware and software from procurement through retirement
- Manage and resolve IT Service Desk tickets within SLA, ensuring a high level of customer satisfaction and clear communication throughout
- Support the setup and troubleshooting of AV and conferencing equipment including Zoom Rooms, displays, and peripherals
- Assist Network and Systems Engineers with on-site tasks including cabling, switch connections, and wireless access point support
- Administer and support endpoint security tools including antivirus and MDM compliance policies
- Escalate complex issues to Tier 2 or senior team members when needed, with clear documentation of steps already taken
- Maintain IT documentation including knowledge base articles, asset records, and onboarding/offboarding checklists
- Contribute to IT projects such as hardware refreshes, office setup, and software rollouts
Requirements
What you’ll need- CompTIA A+ certification and 2+ years of IT experience, or 3+ years in IT Support, Helpdesk, or a similar technical role
- Solid troubleshooting skills across Windows and macOS environments
- Strong documentation habits and attention to detail
- Experience with hardware procurement, imaging, and deployment, with some vendor coordination experience
- Familiarity with MDM platforms such as Microsoft Intune and/or Jamf
- Google IT Support Certificate
- Experience administering Google Workspace and/or Microsoft 365 including user and license management
- Working knowledge of networking fundamentals including TCP/IP, DHCP, and DNS
- Experience with helpdesk/ITSM platforms (ServiceNow, Jira, Zendesk, or similar)
- Familiarity with endpoint security tools including antivirus and threat management software
- Experience supporting AV and conferencing technology is a plus
Benefits
Comp & perks- Health insurance
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Troubleshooting Hardware IssuesLaptop Imaging And ConfigurationUser Account Provisioning And DeprovisioningNetworking FundamentalsEndpoint Security Tools Management
Soft Skills
Attention To DetailStrong Documentation HabitsCustomer Satisfaction Focus
Certifications
CompTIA A+ CertificationGoogle IT Support Certificate