Technical Support Specialist – Financials

ServiceTitan

Technical Support Specialist providing expertise on financial software for customer support at ServiceTitan. Assisting users with accounting modules and resolving complex integration issues.

Posted 7/16/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in financial modules of ServiceTitan, including invoicing and accounts receivable, while providing exceptional customer support through effective communication and problem-solving skills. Proficient in accounting principles and software, with a strong ability to guide customers in best practices and resolve complex issues.

Highest-signal resume keywords

ServiceTitan Financial Modules MasteryAccounting Software ProficiencyCore Accounting Principles KnowledgeStrong Communication SkillsProblem-Solving and Troubleshooting Abilities

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

InvoicingAccounts ReceivableJob CostingChart of Accounts SetupFinancial ReportingMonth-End Closing ProceduresData AnalysisMathematical AptitudeSpreadsheet Software ProficiencyAccounting Integrations Troubleshooting

Soft Skills

EmpathyPatienceCritical ThinkingCustomer-Centric MindsetAdaptability

Tools & Technologies

QuickBooksSage IntacctGoogle SheetsMicrosoft Excel

Industry Keywords

Home Service IndustryCommercial Service Industry

About the role

Key responsibilities & impact

Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions.
Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms.
Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures.
Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases.

Requirements

What you’ll need

Bachelor’s degree preferred, or equivalent experience in technical support or an accounting-related role.
An efficient, effective, and resourceful problem-solver with strong critical thinking and troubleshooting abilities.
Excellent people skills: must be empathetic, patient, and able to translate complex financial and technical concepts into simple terms.
Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.
Strong communicator in both written and verbal form.
Customer-centric mindset, desire to learn, and a can-do attitude.
A solid understanding of core accounting principles (e.g., debits/credits, accrual vs. cash basis, general ledger, P&L, balance sheets).
Hands-on experience with accounting software like QuickBooks (Desktop or Online), Sage, or similar platforms is highly preferred.
Proficiency in spreadsheet software (Google Sheets or Microsoft Excel) for data analysis and reporting.
Strong mathematical and analytical aptitude.
Knowledge of the home/commercial service industry is a plus.
Comfortable with working remotely, at a desk (sitting or standing) for 6-8 hours at a time.

Benefits

Comp & perks

Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program and leadership training for Titans at all levels.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement.
On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk.
Pet insurance, legal advisory services, financial planning tools, and more.