Technical Support Specialist – Back Office

ServiceTitan

Customer Support Advocate providing technical assistance to users of ServiceTitan's software. Expertise in troubleshooting and customer interaction is key to resolve inquiries effectively.

Posted 7/21/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and customer service, with a strong focus on problem-solving, effective communication, and the ability to master complex software. Proficient in leveraging support tools and data analysis to deliver high-quality solutions in a fast-paced environment.

Highest-signal resume keywords

Technical Support ExperienceCustomer-Centric MindsetProblem-Solving SkillsData LiteracyProficiency in G-Sheet or Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingData AnalysisSQL SkillsRecurring Billing StructuresBasic BookkeepingRevenue RecognitionService AgreementsReporting ToolsInventory Management

Soft Skills

EmpathyCritical ThinkingEffective CommunicationTeam CollaborationAdaptability

Tools & Technologies

Salesforce Support ConsolePower BITableauG-SheetExcelAI-Powered Tools

Industry Keywords

Home Service IndustryCommercial Service IndustryERP SystemsPayroll FundamentalsCustomer Obsession

Tech Stack

Tools & technologies

ERPSQLTableau

About the role

Key responsibilities & impact

Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
Become a product expert for topics ranging through various stages of our customers Sales Cycle and Inventory Stock, and develop creative solutions and workflows that best meet customer needs.
Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases.
Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent experience in technical support.
An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities.
Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.
Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.
Self-motivated and able to master complex software.
Customer-centric mindset, desire to learn, and can-do attitude.
Creative, out-of-the-box solutioning skills.
The ability to translate complex technical issues into tangible solutions.
Ability to prioritize, multi-task, and perform effectively under pressure.
Strong communicator in both written and verbal form.
Team player.
Intelligent, self-motivated, quick thinking, and fast learning.
Customer Obsession/Customer Centric Mindset.
Technical judgment.
Learning Agility.
Ability to effectively leverage AI-powered tools while exercising sound judgment to validate recommendations and ensure accurate customer solutions.
Home/Commercial Service Industry knowledge a plus.
Foundational understanding of, or strong aptitude to quickly learn, recurring billing structures — Subscriptions, Memberships, and Service Agreements.
Basic Bookkeeping/Accounting Foundation (Reconciliation, Deferred Revenue, Revenue Recognition, Debits/Credits).
Exposure to, or genuine interest in, ERP and payroll systems (ADP, NetSuite, SAP, or similar) and Payroll/Time-Tracking fundamentals such as pay structures, timesheet management, and pay calculation.
Strong data literacy and analytical curiosity, with a willingness to develop SQL skills and experience with reporting/BI tools such as Power BI or Tableau.
Proficiency in G-Sheet or Excel.

Benefits

Comp & perks

Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program.
Leadership training for Titans at all levels.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
FSA and HSA.
401k match.
Telehealth options including memberships to One Medical.
Parental leave and support.
Up to $20k in fertility services (i.e. IUI and IVF).
Surrogacy and adoption reimbursement.
On-demand maternity support through Maven Maternity.
Free breast milk shipping through Maven Milk.
Pet insurance.
Legal advisory services.
Financial planning tools.