Director, Customer Success – Renewals Ownership Required

Litera

Director of Customer Success leading initiatives to enhance customer satisfaction at a top legal tech firm. Growing revenue and leading a high-performing customer success team across multiple locations.

Posted 7/7/2026full-timeAustin • Colorado, New Jersey, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesLead💰 $160,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and implement strategies to enhance customer satisfaction and retention
Align customer success initiatives with overall business goals
Lead, mentor, and develop a high-performing customer success team
Foster a culture of excellence, collaboration, and continuous improvement
Build and maintain strong relationships with key customers to understand their needs
Identify opportunities to enhance the customer experience and address pain points
Establish and track key performance indicators (KPIs) to measure success
Provide regular reports and insights to senior management on customer success metrics
Analyze and improve customer success processes for efficiency and effectiveness
Implement tools and technologies to enhance customer interactions and satisfaction
Collaborate with sales, product, and marketing teams to ensure alignment and integration
Drive initiatives that foster collaboration and synergy across departments

Requirements

What you’ll need

Bachelor's degree in business, Marketing, or a related field
Minimum of 7 years in customer success or a similar leadership role
Proven track record of enhancing customer satisfaction and leading teams
Strong strategic thinking and leadership abilities
Excellent communication and interpersonal skills
Proficiency in CRM and customer success management tools
Ability to analyze data and drive data-driven decisions
Results-oriented with a focus on customer satisfaction and retention
High level of adaptability and resilience in a fast-paced environment
Strong problem-solving and decision-making abilities
MBA or advanced degree preferred is nice to have
Legal tech experience or exposure is nice to have

Benefits

Comp & perks

Professional development opportunities
Open communication
Transparent leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Satisfaction EnhancementKPI TrackingProcess ImprovementData-Driven Decision MakingCustomer Experience Analysis

Soft Skills

Excellent CommunicationInterpersonal SkillsProblem-SolvingAdaptabilityResilience

Certifications

Bachelor's DegreeMBA or Advanced Degree (Preferred)