Litera

Product Manager

• Define and own the long-term product vision and strategy for Lito
• Translate firm-level business needs into a clear, prioritized roadmap
• Drive platform thinking across products
• Identify market opportunities and shape product roadmaps
• Build strong relationships with key enterprise clients

Senior Director, Product Management – Lito Platform

Customer Success Manager

• Develop and implement strategies to enhance customer satisfaction and retention
• Align customer success initiatives with overall business goals
• Lead, mentor, and develop a high-performing customer success team
• Foster a culture of excellence, collaboration, and continuous improvement
• Build and maintain strong relationships with key customers to understand their needs
• Identify opportunities to enhance the customer experience and address pain points
• Establish and track key performance indicators (KPIs) to measure success
• Provide regular reports and insights to senior management on customer success metrics
• Analyze and improve customer success processes for efficiency and effectiveness
• Implement tools and technologies to enhance customer interactions and satisfaction
• Collaborate with sales, product, and marketing teams to ensure alignment and integration

Director, Customer Success

• Lead, coach, and develop a team of International Customer Success Managers, supporting customers across assigned regions.
• Build a high‑performing, engaged team capable of managing regional complexity, cultural nuance, and varied customer maturity.
• Establish clear priorities, capacity planning, and coverage models appropriate for international markets.
• Create an environment of accountability, collaboration, and continuous improvement aligned to Litera’s global standards.
• Ownership of renewal process, including accurate forecasting on SFDC.
• Own customer health, adoption, and retention outcomes across the customer portfolio.
• Ensure consistent execution of success plans, value adoption assessments, and Quarterly Business Reviews (QBRs) with customers.
• Proactively identify regional risks and partner with CSMs to implement mitigation and recovery strategies.
• Support renewal readiness and partner closely with Renewals and Sales teams to ensure value‑led, on‑time renewals.
• Drive consistency and scalability of Customer Success processes across regions.
• Leverage customer telemetry and adoption data to identify trends, risks, and opportunities at both account and regional level.
• Partner with Customer Success Operations to refine reporting, playbooks, and tooling that support scale.
• Ensure strong CRM discipline, forecasting accuracy, and account hygiene across the team.
• Act as an escalation point for strategic or at‑risk accounts.
• Collaborate with Product and Engineering to ensure customer feedback informs roadmap prioritization.
• Partner with Sales, Marketing, and Professional Services to support regional growth, advocacy, and expansion initiatives.
• Represent the voice of International customers in internal forums and planning discussions.
• Contribute to the evolution of Litera’s global Customer Success strategy.

Attorney

• Working with our product/engineering/design teams to help set the vision for new legal tech products and features within Kira and the rest of Litera
• Experimenting and testing Generative AI to ensure our products are built the best they can be
• Develop new “smart fields” (machine learning algorithms that can find information) and data points for documents relating to securities and/or financing transactions
• Maintain a thorough understanding of developments in your legal domain
• Continuously identify new opportunities to build smart fields
• Identify opportunities to improve processes, gain efficiencies, and share best practices

Junior Associate, Legal Knowledge Engineering

Digital Marketing

• Lead the modernization and strategy and execution for Litera.com, prioritizing high impact areas that advance our corporate message, positioning, and AEO presence
• Manage our team of web developers, and digital marketers as well as contract resources
• Oversee website architecture leveraging Drupal CMS
• Develop and regularly report on key performance metrics to track the impact of tests and initiatives
• Optimize for customer and user journeys to create intuitive pathways to uncover answers quickly
• Lead stakeholders across functions to ensure high priority content is well-maintained, and older content is removed
• Lead the technical strategy, maintenance, and optimization of litera.com, ensuring best-in-class performance, security, and privacy in collaboration with Litera’s engineering team
• Drive AEO and SEO search visibility in strategic areas of the business through implementing best practices
• Monitor key web traffic, performance, and ROI KPI’s
• Drive improvement of the Webstore eCommerce platform to maximize conversion rates and revenue

Senior Manager, Web and Digital Marketing

Product Specialist

• Lead comprehensive onboarding and adoption programs for law firms implementing Litera's AI-powered products
• Design and execute custom integration strategies that align with clients' existing legal workflows and processes
• Conduct in-person and virtual training sessions to demonstrate product value and maximize user engagement
• Build and maintain strong relationships with key stakeholders

Legal Product Consultant

Manager

• Directly lead, mentor, and support project managers and PMO staff
• Serve as the initial point of contact for project-related staff and delivery issues
• Assist the PMO Director by reinforcing established project management processes
• Monitor project workload, resource assignments, and performance metrics

Senior Manager, PMO

Accountant

• Own assigned general ledger accounting and month-end close activities, including journal entry posting, account reconciliations, flux analyses, and all associated reporting requirements, to ensure timeliness and accuracy.
• Prepare and review accruals across a multi-entity global organization.
• Partner with FP&A, AP, and other budget stakeholders in multiple time zones to ensure expenses are properly classified, accrued, and explained.
• Identify, implement, and maintain best in class systems and processes, including automation and AI-assisted workflows, to ensure an efficient and effective accounting team.
• Support external audit requests, internal controls documentation, and technical accounting research as needed.

Senior Accountant

Controller

• Deliver accurate and timely monthly, quarterly, and annual consolidated financial statements
• Ensure full compliance with GAAP, regulatory requirements, and audit standards
• Lead and optimize the close process, improving speed, accuracy, and consistency
• Drive technical accounting initiatives across complex areas including revenue recognition
• Strengthen accounting policies, controls, and procedures to support scalable growth
• Identify and implement system and process improvements that increase efficiency and reduce risk
• Partner with leadership to provide insights, forecasts, and financial analysis
• Build, lead, and develop a high-performing accounting team

Assistant Controller

Consultant

• Responsible for the successful implementation of our legal practice management software (PMS) to customers
• Acts as subject matter expert on the financial operations of a legal services business
• Oversees PMS migrations and provides signoff/approval prior to go live
• Advises the Support team in relation to legal finance issues as appropriate
• Engages with new and existing customers to maximize usage and value of our legal practice management software

PMS Consultant

• Work with product/engineering/design teams to set vision for new legal tech products
• Map out lawyer’s current workflow
• Test Generative AI for product enhancement
• Create prompts for accurate information extraction from documents
• Develop new smart fields and data points for documents relating to securities and/or financing transactions
• Maintain understanding of legal domain developments and identify new opportunities

DevOps Engineer

• Own SaaS application reliability and architecture
• Solve complex systems issues
• Support and escalated customer-facing issues
• Participate in a 24/7 on-call rotation
• Lead root cause analysis and remediation efforts
• Automate workflows to improve efficiency
• Build and maintain dashboards for real-time monitoring
• Drive reliability improvements across cloud infrastructure
• Enforce security and compliance standards
• Coordinate cross-team incident resolution
• Manage disaster recovery and operational playbooks
• Mentor engineers and foster technical excellence
• Be a reliable, collaborative presence on the team

Site Reliability Engineer

• Own SaaS application reliability and architecture
• Solve complex systems issues
• Support and escalate customer-facing issues
• Participate in a 24/7 on-call rotation
• Lead root cause analysis and remediation efforts
• Automate workflows to improve efficiency
• Build and maintain dashboards for real-time monitoring
• Drive reliability improvements across cloud infrastructure
• Enforce security and compliance standards
• Coordinate cross-team incident resolution
• Manage disaster recovery and operational playbooks
• Mentor engineers and foster technical excellence
• Be a reliable, collaborative presence on the team

• Oversee preparation and analyze monthly, quarterly, and annual consolidated financial statements.
• Ensure that reports, filings, and documentation comply with Company’s regulations, professional standards and requirements
• Advise management of trends and changes in reporting requirements
• Participate in general ledger maintenance and monthly/quarterly balance sheet reconciliations for assigned accounts and segments
• Develop and maintain accounting policies and procedures
• Identify system needs, gaps and necessary changes, and drive those changes to completion
• Prepare reports, analysis and recommendations for budgets, forecasts, financial plans, and audits
• Plan, organize and coordinate the year-end close process with internal stakeholders and external auditors
• Oversee team of accountants providing leadership, coaching, and knowledge transfer to the team.
• Participate in ad-hoc projects, requests and initiatives
• Directly support the Company’s consolidation and intercompany efforts
• Participate in accounting for complex areas including business combinations, revenue recognition, valuation of goodwill, and the related technical accounting documentation
• Identify and drive improvements and efficiencies in process and systems
• A passion for developing people, and an attitude of continuous development