Litera

Revenue Operations

• Ensure all revenue is recognized in accordance with ASC 606 and company policies, including proper treatment of SaaS subscriptions, professional services, and bundled arrangements.
• Drive revenue-related account reconciliations and month-end/quarter-end close activities that give leadership confidence in financial reporting.
• Partner with Sales and Legal to review customer contracts, assess revenue implications of non-standard terms, and ensure proper accounting treatment before deals close.
• Identify inefficiencies in current revenue workflows and design, recommend, and implement automation and process improvements that support Litera's growth.
• Ensure accurate and timely customer billing aligned with contract terms, coordinating with Sales Operations and Customer Success to resolve discrepancies.
• Manage deferred revenue schedules and provide reliable revenue forecasts that support FP&A and executive planning.
• Create and maintain SOPs, process documentation, and internal controls over the revenue cycle that ensure consistency, compliance, and audit readiness.
• Partner with internal teams across Finance, Sales, Legal, and Product to keep revenue operations running smoothly and aligned with broader business objectives.

Revenue Manager

Attorney

• Play a key role in shaping how Litera's AI-powered products understand and analyze complex legal documents
• Partner with product, engineering, and design teams to drive the development of intelligent features grounded in real legal workflows
• Develop and refine 'smart fields' — ML algorithms that automatically locate key provisions in transactional documents
• Experiment with and validate LLM-driven prompting within Litera products
• Maintain deep awareness of developments in transactional law
• Advise engineering teams on how legal processes work in practice
• Train and validate models across diverse document sets
• Identify inefficiencies in current workflows and recommend changes

Associate, Legal Knowledge Engineering

Solutions Engineer

• Own account-level adoption plans with clear success metrics, phased rollouts, and stakeholder alignment that move firms from deployment to daily, firm-wide usage
• Design data-model configurations, permission structures, tagging taxonomies, and record hierarchies that map directly to a firm's business-development workflows and organizational structure
• Architect and recommend integration patterns connecting Litera CRM with ERP/financial systems, marketing-automation platforms, document management, and data-enrichment providers via REST APIs, webhooks, and ETL pipelines
• Partner with customers to define KPIs and build reports that quantify pipeline health, relationship strength, and business-development ROI — giving firm leadership the data they need to make strategic decisions
• Conduct regular health checks using product telemetry, usage analytics, and data-quality audits to identify adoption gaps and churn risk before they become problems
• Create configuration playbooks, integration reference architectures, migration checklists, and best-practice guides that raise the baseline for every account
• Document feature requests with business context, quantify their impact, and present prioritized recommendations to Product and Engineering so the platform evolves with the market
• Support renewal, expansion, and pre-sales efforts by delivering proof-of-concept engagements, RFP responses, and solution designs that demonstrate clear business value

CRM Solutions Consultant, Legal Knowledge Preferred

Customer Success Manager

• Develop and implement strategies to enhance customer satisfaction and retention
• Align customer success initiatives with overall business goals
• Lead, mentor, and develop a high-performing customer success team
• Foster a culture of excellence, collaboration, and continuous improvement
• Build and maintain strong relationships with key customers to understand their needs
• Identify opportunities to enhance the customer experience and address pain points
• Establish and track key performance indicators (KPIs) to measure success
• Provide regular reports and insights to senior management on customer success metrics
• Analyze and improve customer success processes for efficiency and effectiveness
• Implement tools and technologies to enhance customer interactions and satisfaction
• Collaborate with sales, product, and marketing teams to ensure alignment and integration
• Drive initiatives that foster collaboration and synergy across departments

Director, Customer Success – Renewals Ownership Required

QA Automation Engineer

• Build automation solutions that reduce manual operational work and improve the scalability, reliability, and consistency of production environments.
• Develop intelligent diagnostics, remediation workflows, and self-service tools that enable Engineering and Support teams to resolve issues faster.
• Strengthen incident response by investigating complex production issues, identifying root causes, and driving long-term reliability improvements.
• Enhance monitoring, alerting, dashboards, and telemetry to improve visibility into system health, performance, and operational risk.
• Partner with Engineering teams to improve observability standards, operational readiness, platform stability, and production support practices.
• Support performance and scalability initiatives by identifying degradation trends, diagnosing bottlenecks, and recommending optimization strategies.
• Build and integrate reliability automation across AWS, Azure, CI/CD pipelines, deployment workflows, and cloud-native platform environments.
• Leverage AI-enabled tools and emerging technologies to improve troubleshooting, knowledge management, operational workflows, and engineering efficiency.

Senior Site Reliability Automation Engineer

• Working with our product/engineering/design teams to help set the vision for new legal tech products and features within Kira and the rest of Litera.
• Experimenting and testing Generative AI to ensure our products are built the best they can be.
• Develop new “smart fields” (machine learning algorithms that can find information) and data points for documents relating to securities and/or financing transactions.
• Maintain a thorough understanding of developments in your legal domain, and continuously identify new opportunities to build smart fields.
• Identify opportunities to improve processes, gain efficiencies, and share best practices.

Product Designer

• Own the end-to-end design of your product area, delivering high-quality, user-centered experiences that drive adoption and impact
• Partner with Product, Engineering, and Legal SMEs to define problems, shape solutions, and influence product priorities
• Use research, analytics, and stakeholder insights to uncover opportunities and guide design decisions
• Deliver the right design outputs (concepts, flows, prototypes, or detailed designs) to move work forward effectively
• Lead cross-functional alignment and drive decisions in complex, fast-moving environments
• Present design solutions with clear rationale and incorporate feedback to continuously improve outcomes
• Design experiences across web, mobile, and Microsoft add-ins that enhance legal workflows

Senior UX Product Designer

• Drive product adoption and engagement across assigned accounts, helping customers realize measurable value
• Partner with customers to develop and execute success plans that increase usage and strengthen long-term relationships
• Deliver impactful enablement through training, consultations, and best-practice guidance, including GenAI usage
• Use customer insights and usage data to identify growth opportunities and recommend targeted engagement strategies
• Build strong customer advocacy through champions, case studies, and testimonials
• Influence product direction by surfacing customer feedback, use cases, and market insights
• Lead onboarding and rollout strategies to ensure successful implementation and long-term adoption
• Align with Customer Success, Product, and Revenue teams to support growth, retention, and renewal outcomes

Solutions Consultant

Product Manager

• Define and own the long-term product vision and strategy for Lito
• Translate firm-level business needs into a clear, prioritized roadmap
• Drive platform thinking across products
• Identify market opportunities and shape product roadmaps
• Build strong relationships with key enterprise clients

Revenue Manager

Associate, Legal Knowledge Engineering

CRM Solutions Consultant, Legal Knowledge Preferred

Director, Customer Success – Renewals Ownership Required

Senior Site Reliability Automation Engineer

Associate, Legal Knowledge Engineering

Senior UX Product Designer

Solutions Consultant

Senior Director, Product Management – Lito Platform