Customer Success Associate

TELUS

Customer Success Manager responsible for managing client relationships and driving growth at TELUS Health. Providing excellent service, renewing contracts, and ensuring program governance.

Posted 7/2/2026full-timeNew York City • Connecticut, Maryland, New Jersey, New York, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $62,860 - $80,500 per yearWebsite

About the role

Key responsibilities & impact

Managing a specific block of clients and driving growth within the customer base
Developing and maintaining long-term relationships by providing excellent customer service
Negotiating/renewing existing client contracts
Responsible for program governance and issuance of reports to clients
Managing the renewal process with internal teams
Act as a liaison with internal departments to resolve client issues

Requirements

What you’ll need

University degree in Business or a related field, or equivalent work experience required
3-5 years of experience in a sales or account management support role
Previous experience with HR, Wellness programs, and/or EAP considered an asset
Ability to respond in a timely and strategic manner to the day-to-day requirements of clients
Ability to meet and exceed revenue targets
Exceptional communication and interpersonal skills
Strong problem-solving skills including the ability to collaborate with internal teams

Benefits

Comp & perks

Access to high-quality well-being support and resources
Award-winning Employee Assistance Program
Proactive wellness solutions
Professional growth and development opportunities
Work environment that inspires innovation, connection, and collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementSales SupportProgram GovernanceReport IssuanceClient Contract Renewal

Soft Skills

Interpersonal SkillsCollaborationStrategic Response