TELUS

Client Services Representative

• Maintain and enhance relationships with new and existing Defined Benefits (DB) clients
• Ensure client satisfaction through periodic meetings and discussions
• Collaborate closely with sales, record-keeping, and operations associates
• Participate in sales final presentations as needed
• Demonstrate proven excellent customer service skills and progressive probing skills
• Participate in business-wide projects to drive successful outcomes
• Excel in CSM project delivery by implementing and maintaining robust project management practices
• Drive accountability through regular review sessions
• Proactively manage risks and maintain comprehensive project documentation

Client Service Manager – DB Pension Admin

Consultant

• Create and automate reports using Microsoft SQL applications
• Prepare ad hoc reports and assist in data clean-up operations
• Automate and schedule reports using SQL Server Integration Services (SSIS)
• Develop self-service reports using SQL Server Reporting Services (SSRS)
• Collaborate with business partners to gather requirements for new report builds
• Identify opportunities to automate processes and improve standard operating procedures (SOPs)
• Serve as a mentor to team members in brainstorming and resolving complicated technical challenges
• Work prioritization and workload management
• Ticket queue management and adherence to incident and deliverable SLAs
• Ensure quality control and integrity of team deliverables
• Draft technical and user documentation for various procedures and technologies
• Respond to requests and needs of the administration team, clients, and internal users

Senior Consultant – Administrative Solutions

Counselor

• Manage online referrals promptly
• Provide short-term counseling (3-8 sessions) to clients
• Offer timely written/verbal feedback and case notes
• Report risk events to the Case Management Team

Independent EAP Counsellor – In-person Services Only

Analyst

• Lead and own the organic search strategy for TELUS Health products
• Develop and execute technical optimization strategies for search engines
• Analyze website performance to enable agencies and content teams to make data-driven decisions
• Plan and implement on-page and off-page optimization strategies to improve our website's organic visibility
• Guide content creators on SEO best practices
• Monitor and analyze performance to improve traffic, rankings, click-through rates, and conversions
• Collaborate on paid search campaigns

Senior Performance Analyst

Sales

• Be part of a high-performing team where everyone's contribution is recognized and valued
• Create solutions for our customers by leveraging the power of technology to improve their lives
• Work in a fast-paced environment where no two days are the same
• Communicate with current and potential customers in-store, by phone, and via messaging
• Work a flexible schedule, including evenings and weekends

Sales Representative

Account Executive

• Be part of a high performing team where your contributions are measured and recognized
• Create solutions for our customers by using the power of technology to improve their lives
• Work in a fast paced environment, where every day is different
• Engage with prospective and current customers in store, by phone and messaging
• Work a flexible schedule, which includes evenings and weekends

Part Time Sales Representative

Marketing

• Lead the ongoing development, management, and optimization of our consumer health websites and digital customer journeys
• Collaborate seamlessly with marketing teams to develop outstanding content and customer experiences
• Oversee maintenance, updates, and the strategic evolution of site pages
• Play a central role in the weekly measurement of digital KPIs, identifying trends and key insights
• Work closely with the Advisor, Digital Marketing and Product Marketing Advisors to shape the evolution of the overall digital customer experience

Senior Web Marketing Manager

Accounting Manager

• Collaborate with cross-functional teams to perform financial analysis, ensuring data integrity and accuracy for effective business decisions
• Drive financial reporting, budgeting, analytics, forecasting, and provide financial input to projects and business cases
• Embrace continuous learning, developing a deep understanding of source systems and business processes
• Collaborate with peers, managers, and our senior finance team

Accounting Co-op Student

• Drive deduction resolution excellence by managing the complete lifecycle of trade deductions, from initial processing through final resolution, ensuring accuracy rates that exceed industry standards.
• Collaborate with account managers and clients to coordinate documentation collection, resolve complex deduction scenarios, and maintain transparent communication throughout the resolution process.
• Analyze and match claims using advanced Excel techniques and portal systems, identifying patterns and discrepancies that protect our clients' financial interests.
• Partner with distributors and corporate users to retrieve critical documentation, navigate customer portals, and ensure timely backup submission for pending deductions.
• Maintain comprehensive transaction records that serve as the foundation for audit trails, process improvements, and client reporting requirements.
• Support continuous improvement initiatives by documenting portal procedures, creating process enhancement recommendations, and contributing to team training programs.
• Monitor quality control standards through daily audits of deduction statuses, ensuring compliance with client-specific rules and identifying potential system issues.
• Coordinate with technical teams by creating JIRA tickets for automated portal issues and communicating system improvements that enhance operational efficiency.

Trade Analyst – Deductions

Business Analyst

• Gather and analyze client requirements for the implementation of our integrated solution
• Document business and operational needs within the context of implementation and workflow automation
• Evaluate and map business processes, aligning them with the data used across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony)
• Collaborate with solution architects, functional leads, and the development team to create and review new solutions
• Define testing scope and criteria and work closely with the quality assurance team during execution
• Contribute to the creation or redesign of reports and communications that support processes and procedures
• Provide ongoing follow-up with stakeholders regarding implemented changes

Implementation Business Analyst

• Be part of a high-performing team where each contribution is recognized and valued
• Create solutions for our customers by leveraging the power of technology to improve their lives
• Work in a dynamic environment where no two days are the same
• Communicate with current and potential customers in-store, by phone, and via messaging
• Work a flexible schedule, including evenings and weekends

• Be part of a high-performing team where each member’s contribution is recognized and valued
• Create solutions for our customers by leveraging the power of technology to improve their lives
• Work in a dynamic environment where no two days are the same
• Communicate with current and potential customers in-store, by phone, and via messaging
• Work a flexible schedule, including evenings and weekends

Sales Representative – Flagship Store

• Provide best in class service to our customers
• Create solutions for our customers by using the power of technology to improve their lives
• Work in a fast paced environment, where every day is different
• Engage with prospective and current customers in store, by phone and messaging
• Work a flexible schedule, which includes evenings and weekends

Sales Representative, Part-Time

• Lead and own the organic search strategy for TELUS Health products
• Inform and execute technical optimization strategies for search engines
• Analyze our website performance to enable agencies and content teams to make data-driven decisions
• Plan and implement on-page and off-page optimization strategies
• Guide content creators on SEO best practices
• Monitor and analyze performance to improve traffic, rankings, click-through rates, and conversions
• Collaborate on paid search campaigns
• Provide strategic input on Google Ads, Search Ads 360, and Microsoft Ads campaigns
• Create and present comprehensive search performance reports