TELUS

Marketing

• Own 1-to-1 campaign marketing execution (e.g., email & MMS) for TELUS Business prospecting, brand and large scale program deselection campaigns
• Collaborate with product and strategy teams, sales, and other internal and external stakeholders
• Forecast inbound lead volumes with sales and strategy stakeholders and prepare them for campaigns
• Compile and analyze campaign results, providing recommendations to improve performance
• Create an A/B testing plan for your portfolio
• Present campaign results to leadership using insights from reporting data
• Uphold the brand and act as a brand ambassador

Marketing Manager

Manager

• Collaborate with the Marketing Manager of this portfolio for the end to end development of the renewal marketing strategy including appropriate return on investment (ROI), and own the key performance indicators (KPIs): cost of renewal (COR), average revenue per user (ARPU), Churn rate and M&H Product Intensity
• Identify meaningful customer and business insights to define end-to-end marketing strategies / programs to drive revenue growth, saves (reduced deactivations) and home services attach rates across multiple customer segments
• Own and drive forward our triggers-based marketing strategy and roadmap, working closely with Data Science and AI stakeholders to deliver and apply propensity models, Adobe martech, scoring models and other AI tools
• Support the evolution of the channel shaping strategy and how to optimize renewal experiences across multiple channels whilst managing costs; with a particular push towards digital fulfillment
• Lead the evolution of the seasonal shaping strategy and how to steer renewal volume out of our highest COR time periods of the year
• Lead the development and presentation of business cases to support initiatives to drive renewals to cost efficient devices, across the customer journey
• Evaluate success of base management programs, making recommendations for future initiatives and evolving current campaign efforts; including keeping a pulse on weekly/monthly topline KPIs and competitive intelligence so we can course correct our base pricing strategies to drive the right outcomes
• Collaborate cross functionally with key stakeholders including Marketing Communications, Pricing, Device/OEM team, Planning, BI, Home Services, Digital and Channel teams to gain alignment and execute on the base management strategy to achieve business targets

Senior Market Manager – EPP Mobility, Retention and Cross-Sell

Engineering Manager

• Lead, coach, and mentor a high-performing squad of backend engineers, fostering a DevOps-first and customer-first mindset
• Oversee the design, development, deployment, and operation of metadata services and customer-facing APIs powering multiple TELUS TV+ client applications
• Drive improvements in the software development lifecycle (SDLC), release practices, and end-to-end delivery pipelines
• Partner with product managers and architects to define feature roadmaps, prioritize work, and deliver with quality
• Champion operational reliability: ensure high availability, observability, and performance across services
• Lead initiatives to reduce setup friction and customer-impacting errors and collaborate with cross-functional teams to identify and resolve customer pain points
• Influence platform decisions that enable frictionless setup experiences for millions of users across iOS, Android, web, FireTV, and more

Manager, Software Engineering – Platform & Services

Financial Planning and Analysis

• Join TELUS Global Ventures, a global venture capital team investing in market-transforming companies
• Principal, Strategic Finance & Portfolio Analytics sits at the epicenter of investment and portfolio teams
• Provide CFO-level financial analysis and strategic guidance for multimillion-dollar investment decisions
• Lead financial performance optimization across 75+ portfolio companies and implement governance frameworks
• Develop financial intelligence, market analysis, and strategic insights to drive investment strategy
• Craft internal and external stakeholder communications and serve as liaison with portfolio companies and investors
• Lead digital finance transformation and implementation of finance tools across funds and geographies
• Design scalable operational frameworks and develop advanced portfolio monitoring and predictive analytics
• Own finance, reporting, governance, budgets, cash requirements, returns, and shareholdings
• Support portfolio companies on value creation, scaling operations, and tracking key business metrics

Senior Investment Analyst

Technical Account Manager

• Serve as the primary technical point of contact for clients requiring deep architectural, infrastructure, and system-level expertise
• Lead technical discussions directly with client technical stakeholders, including CTOs, architects, and DevOps teams
• Provide authoritative technical guidance to clients exploring system-level changes or enhancements
• Build and maintain trusted relationships with client technical teams through expert communication and reliable technical insights
• Translate complex system architecture, performance metrics, and infrastructure behaviors into clear, actionable insights for client stakeholders
• Deliver comprehensive root cause analysis explanations directly to clients and their technical teams
• Facilitate technical planning discussions with clients, providing early-stage technical input and guidance
• Ensure client technical stakeholders have complete understanding of system capabilities, limitations, and optimization opportunities
• Engage with clients when technical issues involve deeper architectural or infrastructure considerations beyond standard support scope
• Support enterprise and regulated clients with complex co-implementation models by providing technical clarity and boundary definition
• Coordinate with internal technical teams to ensure clients receive comprehensive, accurate technical information
• Proactively engage with client technical teams to prevent issues and optimize their understanding of our solutions
• Research and coordinate technical solutions across Application Support, Application Delivery, and other internal teams in response to client needs
• Collaborate with PMs, Ops Managers, and Implementation Leads on technical concerns beyond their ownership or expertise
• Chair cross-functional meetings with internal technical teams to uncover and resolve sources of technical disruptions affecting client workflows
• Coordinate major incident response and resolution across multiple internal teams and stakeholders
• Position yourself as a trusted technical advisor to client organizations, not just a support resource
• Maintain ongoing technical relationships that support long-term client success and satisfaction
• Ensure clients feel confident in their technical decisions through expert guidance and clear communication
• Identify and analyze recurring technical issues across clients to drive systemic improvements and prevent future risks
• Note: This role engages directly with clients only for topics involving system architecture, infrastructure, or application stack design and behavior—this is not a general support role.

Marketing Manager

Senior Market Manager – EPP Mobility, Retention and Cross-Sell

Manager, Software Engineering – Platform & Services

Senior Investment Analyst

Technical Relationship Manager