TELUS

DevOps Engineer

• Design and build reusable platform solutions
• Spearhead the evolution of our Packer-driven VM image pipelines
• Lead application migrations into GCP
• Expand our GitOps practices by managing ArgoCD implementations
• Partner with SRE and engineering teams to translate their infrastructure needs
• Architect solutions that eliminate technical debt
• Mentor and pair-program with junior team members

Senior DevOps Engineer

Manager

• manage and adjudicate FMLA and other federal leaves, military leaves, state and municipal leaves, company specific leaves, STD, and ADA / PWFA claims
• conduct comprehensive case assessments by engaging employees and employer HR representatives via phone and email
• review medical certifications and documentation to ensure determinations meet regulatory requirements
• consult with internal resources to validate approval or denial recommendations
• facilitate the ADA interactive process and make reasonable accommodation recommendations
• establish appropriate RTW goals and actively support RTW planning and coordination
• ensure all claim activities align with Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs)

Senior Disability Case Manager

Marketing

• Join the Customer Base Marketing team and make decisions related to strategic investment in marketing enabling tools, activities, and builds with short, medium, and long-term horizons.
• Evaluate and prioritize marketing enablement opportunities that drive customer retention, reduce churn, and accelerate ARPU and revenue growth within the customer base.
• Own end-to-end product lifecycle from discovery through launch and iteration, ensuring solutions are viable, scalable, and aligned with business goals.
• Create compelling executive presentations and strategic decks that translate technical requirements into business value propositions.
• Design post-implementation frameworks to measure initiative success through KPIs, customer experience metrics, and revenue impact.

Senior Marketing Manager, Marketing Enablement

Strategy

• Pricing and Offer Strategy: You'll spend your time balancing strategic planning with hands-on analysis - developing pricing frameworks, testing new offers, and translating data into business recommendations
• Own the end-to-end pricing strategy and offer toolkit - from promotional campaigns to discount frameworks - balancing competitiveness with sustainable performance
• Lead limited-time offer and competitive response strategies, grounded in financial analysis of loading volume, rate, and revenue outcomes
• Develop and present offer recommendations and trade-offs, quantifying impacts against targets to senior leadership for decision making
• Establish a quarterly offer and pricing strategy roadmap aligned to the business KPIs
• Maintain product policies, fee structures, and discount frameworks that support long-term customer value growth
• Partner with TELUS Mobility, Entertainment, and Security and Automation teams to create integrated bundling strategies that maximize cross-product adoption and customer lifetime value
• Offer Execution and Performance Management: Beyond strategy, you'll own the day-to-day execution and performance of our offers, using data to continuously improve results
• Translate approved strategies into execution by partnering with product, systems, and offer configuration teams to define requirements, prioritize delivery, and ensure offers are built, tested, and launched on time
• Manage the new customer acquisition offer suite, continuously optimizing based on performance insights and customer behaviour
• Identify customer and sales channel pain points, implementing solutions to improve loading and revenue outcomes
• Monitor and analyze offer performance metrics, delivering data-driven insights and recommendations to senior leadership

Senior Commercial Strategy Manager – Pricing & Offers

• Own the "Ideation" phase of the CMO Stage Gating process and build robust business cases
• Drive the roadmap to ensure alignment between sales quotes and initial invoice
• Manage projects through the full lifecycle, from concept to launch and analysis
• Use data to prioritize workstreams and analyze billing impact
• Act as the "connective tissue" between Marketing, Product, and IT
• Execute Horizon 1 "Quick Wins" while building justification for mid and long-term fixes
• Lead, coach, and develop a team of strategy and marketing managers

Manager, WLS Billing Experience – Strategy

Product Manager

• Define and execute the product strategy
• Build, mentor, and scale a team of product managers
• Drive revenue growth through new product innovation
• Collaborate with cross-functional teams to deliver high-impact products

Global Head of Product – Agriculture

Customer Success Manager

• Serve as the Single Point of Accountability (SPOA for assigned partners, managing relationships to ensure all contract deliverables are met and partner expectations are exceeded
• Build and maintain strong, trust-based relationships with partner organizations at all levels, from operational teams to leadership levels
• Provide day-to-day partner advice, support, and strategic guidance to drive mutual success
• Lead formal governance frameworks at both operational and leadership levels to instill partner loyalty, satisfaction, and long-term commitment
• Focus relentlessly on revenue retention and identifying growth opportunities within the partner ecosystem
• Conduct regular account reviews, partner satisfaction assessments, and post-incident investigations to drive continuous improvement
• Monitor, measure, and analyze partner performance against business case, budget projections, TELUS quality standards, adherence to corporate policies, and operational targets
• Establish and enhance strategic partnerships with internal/external service partners to improve customer experience
• Identify opportunities for sales teams to support the growth of the business
• Report revenues and manage billing and audits with each partner
• Provide synthesis, trending analysis, and actionable recommendations for performance and process improvements
• Identify, resolve, and/or escalate instances of non-achievement; collaborate with partners to identify root causes and guide them to suitable resolutions
• Act as the primary liaison between TELUS teams and partners, ensuring effective and timely communication on product updates, policy changes, and procedural modifications specific to TELUS Health solutions
• Liaise between TELUS internal groups (Go to market, Operations, Business Intelligence, Quality, Continuous Learning) through effective and timely communication, training and coaching, and 3rd party vendors on new/changes product information
• Develop, prepare, and present comprehensive monthly and quarterly business reviews demonstrating performance against targets, identifying gaps, and providing strategic recommendations
• Review, identify gaps in, and optimize internal and partner processes to achieve sales, quality, efficiency, and revenue targets
• Recommend, develop, implement, and influence improved results through customized performance management initiatives and sharing of best business practices
• Proactively manage all service delivery and service assurance issues, including escalations, to ensure partner satisfaction and continuous improvement
• Respond promptly to partner support requests and ensure timely resolution of challenges
• Oversee the closure of partner satisfaction improvement initiatives

Partner Success Manager – Provider Solutions

Customer Support

• Data Entry: registering extended health providers in the TELUS Provider Registry
• Conducting regular maintenance of existing data
• Resolving issues reported by end users of our products through varied customer intake modalities to include but not limited to (phone, email, chat)
• Communicating with the stakeholders, i.e. insurers, provincial governing bodies
• Handling and overseeing projects to successful completion for both internal and external clients
• Remaining agile & flexible to support customer support requirements across other TELUS Health product segments based on demand
• Supporting new TELUS Health initiatives

Technical Customer Service Agent, Bilingual – Provider Management/Solutions

Account Manager

• Drive data-driven strategies and lead cultural transformation in SMB Sales
• Optimize operations while working closely with offshore SMB Sales teams
• Leverage advanced data analytics to identify revenue opportunities
• Lead the transition from transactional to consultative sales approach
• Design and execute targeted campaigns to maximize customer lifetime value

Senior Account Manager

Sales

• Hunt and develop new business through strategic territory management, in-field visits, and proactive outreach
• Build a robust pipeline by connecting with prospective customers through a mix of in-person visits, networking, and business development activities
• Deliver consultative solutions tailored to each business's unique needs, including internet, mobility, security, and cloud solutions
• Cultivate long-term partnerships with clients who see you as their trusted technology advisor
• Achieve and exceed monthly sales targets while maintaining a focus on customer success
• Maintain accurate records in our CRM to track opportunities and customer interactions
• Represent TELUS at networking events and own your territory like an entrepreneur

Account Specialist – Small Medium Business, Fibre Sales

Communications

• Develop and execute regional mass and lifecycle marketing strategies that drive customer acquisition, revenue growth, and long-term engagement
• Lead strategic planning and performance across inbound and outbound channels, ensuring alignment to business targets and strategic pillars
• Build and maintain audience segmentation frameworks and journey-based messaging strategies that align message, timing, and channel to each stage of the customer lifecycle
• Connect retail store initiatives with broader marketing programs to deliver a unified omnichannel experience
• Manage end-to-end campaign execution—from brief and creative development through launch, optimization, and post-campaign analysis
• Own and monitor KPIs across awareness, engagement, acquisition, retention, and channel performance; generate insights and recommend optimizations based on trends and outcomes
• Identify and scope new opportunities across segmentation, content, creative, and testing (including A/B experimentation) to continuously improve performance
• Partner closely across marketing, business, and product teams to ensure seamless campaign delivery and alignment on shared objectives

Marketing Communications Manager, Customer Lifecycle Marketing

• Perform first-level support in English and French for all incoming calls, emails and tickets from TELUS Health clients
• Manage, resolve, and/or escalate all incoming phone calls, emails, and tickets received, while maintaining the highest degree of professionalism and service
• Document, troubleshoot and resolve issues through the internal ticketing system
• Determine severity of issues and prioritize resolution/escalation
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Demonstrate excellent customer service skills and exceed customer expectations
• Preserve and grow your knowledge of help desk procedures, products and services

Technical Customer Service Agent, Bilingual – Health Benefits Management

Project Manager

• Support the strategic implementation of AI solutions and our digital ecosystem across CC&C and TELUS
• Introduce short-term and long-term operational efficiencies, identifying opportunities for expanding the scope of these initiatives
• Manage end-to-end projects, and generate excitement for and understanding of emerging technologies
• Develop and execute AI transformational projects from ideation to implementation, bridging technical and business priorities, with clear KPIs (e.g. adoption rate of new tools, cost savings, efficiency gains)
• Drive skill-building, development and adoption of AI tools, to facilitate the understanding and use of these solutions across CC&C
• Partner with IT and architecture teams to define technical requirements for platform consolidation, including API integrations, Single Sign-On (SSO) implementation and data mapping
• Audit existing intranets and legacy repositories to design a scalable Information Architecture (IA); define metadata schemas and taxonomies that optimize searchability and ensure data integrity during complex migrations
• Research industry trends and emerging technologies, and make recommendations for their integration across the team and TELUS
• Provide regular updates and executive storytelling to senior leaders and stakeholders, highlighting achievements, challenges and recommendations

Project Manager II, AI and Emerging Technologies

Revenue Operations

• Manage the full end-to-end enablement of new products and/or services, from concept through to design, development, testing, and launch
• Own and execute payments and subscription-related projects, while maintaining flexibility to support additional strategic initiatives aligned with evolving business priorities
• Engage internal and external stakeholders across business units to ensure cross-functional alignment
• Be a customer experience champion that helps Marketing to solve business problems
• Serve as a subject matter expert and the liaise between technical and non-technical personnel
• Build out executive-level progress updates and regularly present to senior leadership
• Complete capital management activities, including requesting for project funding and managing project budget
• Drive innovation and new product features to address market needs, user requests and product goals
• Work collaboratively with our stakeholder business units to identify and prioritize strategic and tactical initiatives and solutions that have the potential to create competitive advantage
• Keep informed of emerging marketing capability trends and develop forward-looking strategies and practices

L3 Digital Product, Billing & Revenue Enablement

Community Manager

• Own the Build-to-Market Transition - Serve as the accountable leader for the seamless handoff from network build to Go-To-Market activation, ensuring readiness across processes, and timing.
• Orchestrate Cross-Functional Alignment - Align Construction, Marketing, Sales, Customer experience, and External Affairs around a shared market-entry plan, resolving trade-offs and dependencies to protect launch velocity and outcomes.
• Safeguard Community Sentiment and Brand Trust - Ensure community engagement, communications, and on-the-ground presence during build phases reinforce trust and positively shape local sentiment ahead of commercial launch.
• Translate Build Progress into Market Advantage - Convert real-time build milestones into targeted, market-ready activation plans that maximize pre-sale performance, demand capture, and early adoption.
• Set Standards for Market Readiness - Define and govern clear readiness criteria (build completion, permitting, messaging, channel enablement) required to trigger Go-To-Market activation.
• Proactively Identify and Mitigate Risk - Anticipate and address risks across construction delays, community issues, triage escalations, competitive response, and customer experience gaps before they impact brand or revenue.
• Enable Feedback Loops and Continuous Improvement - Establish closed-loop feedback between field teams, community stakeholders, and commercial leaders to continuously refine market entry, messaging, and customer experience.
• Act as Executive Point of Escalation - Serve to resolve cross-functional conflicts and critical market issues, providing clarity and direction to maintain confidence and forward motion.