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Administrative Associate, Temporary – 6 Months
TELUSAdministrative Associate supporting reception, appointments, and medical-file processing at TELUS Health. Coordinating clients, providers, physicians, and electronic medical records.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills while managing patient files and appointment schedules in a medical environment. Proficient in bilingual communication and Microsoft Office tools to enhance service delivery and operational efficiency.
Highest-signal resume keywords
Bilingual Proficiency in French and EnglishExperience in a Medical EnvironmentStrong Organizational SkillsDetail-OrientedMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electronic Medical Record (EMR) SystemPatient File PreparationAppointment SchedulingForm VerificationComputer Skills
Soft Skills
Customer Service ExcellenceTeam CollaborationAttention to DetailMethodical ApproachIndependent Work Ability
Tools & Technologies
Microsoft OutlookMicrosoft ExcelMicrosoft Word
Certifications & Qualifications
High School DiplomaTraining in Secretarial Studies or Medical Administration
Industry Keywords
HealthcarePatient CareService DeliveryMedical AdministrationOffice Environment
About the role
Key responsibilities & impact- Welcome clients professionally and courteously at the reception desk
- Answer incoming internal calls
- Provide candidates with forms to complete before meeting healthcare professionals and verify completion before departure
- Work with the coordinator to ensure smooth operations and adherence to appointment schedules
- Communicate and collaborate with internal departments to optimize processes and service delivery
- Prepare patient files according to protocols and scheduled physician and nurse appointments
- Scan patient files into the Electronic Medical Record (EMR) system
- Provide clients with information about appointment status, required documents, business processes, and related matters
- Liaise with service providers to ensure medical results are received and files are finalized within deadlines
- Communicate with internal and external colleagues and physicians to complete medical files
Requirements
What you’ll need- High school diploma
- 1 to 2 years of experience in a similar position or office environment
- Bilingual proficiency in French and English, spoken and written
- Intermediate English proficiency required
- Good knowledge of Microsoft Office (Outlook, Excel, Word)
- Strong computer skills
- Detail-oriented, thorough, methodical, and attentive to detail
- Strong organizational skills and ability to work independently
- Strong commitment to excellence in customer service
- Ability to work effectively as part of a team
- Training in secretarial studies or medical administration is an asset
- Experience in a medical environment is an asset
Benefits
Comp & perks- Competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan for you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Company matched pension
- Share purchase programs
- Opportunity to give back to communities
- Career growth and learning & development opportunities