Senior Client Service Manager – Consumer Goods

TELUS

Senior Client Service Manager helping CPG manufacturers and retailers optimize trade promotion and revenue growth with TELUS Agriculture's digital solutions. Guiding customer success, retention, expansion, and product roadmap insights.

Posted 9/2/2026full-timeRemote • California, Illinois, New York, North Carolina, Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in Consumer Packaged Goods (CPG) industry with a strong focus on Trade Promotion Management (TPM) and Revenue Growth Management (RGM). Proven ability to build trusted relationships, drive customer success, and develop growth strategies that enhance customer value and retention.

Highest-signal resume keywords

10+ Years Experience In CPG IndustryTrade Promotion Management (TPM)Revenue Growth Management (RGM)Customer Success Experience In SaaSAnalytical And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Trade Promotion ManagementRevenue Growth ManagementCustomer Success StrategiesData AnalysisGrowth Strategy Development

Soft Skills

Strong Communication SkillsNegotiation SkillsCustomer-Centric MindsetOrganizational SkillsTime Management Skills

Industry Keywords

Consumer Packaged Goods (CPG)Retail OperationsSupply Chain DynamicsClient-Facing ExperienceStakeholder Engagement

About the role

Key responsibilities & impact

Partner with customers to understand their business goals, define success metrics, and develop tailored success strategies that drive measurable ROI and sustained platform value
Serve as the primary point of contact for assigned accounts, building trusted relationships with CPG brand managers, retailers, and key stakeholders across customer organizations
Proactively identify expansion opportunities within existing accounts by analyzing usage data, customer feedback, and market trends, then collaborate to develop and execute growth plans
Gather customer insights, feedback, and pain points, then translate these learnings to Product and Engineering teams to inform roadmap decisions and drive continuous innovation
Monitor account health metrics and develop retention strategies for at-risk customers, implementing proactive interventions to maximize lifetime value and reduce churn

Requirements

What you’ll need

10+ years of experience in the Consumer Packaged Goods (CPG) industry
Strong knowledge of Trade Promotion Management (TPM) and/or Revenue Growth Management (RGM) principles
Proven customer success or client-facing experience within SaaS, consulting, CPG, technology, or related service industries
Demonstrated track record of building trusted customer relationships and driving measurable business outcomes through strategic account management
Strong executive presence and ability to engage, influence, and build trust with stakeholders at all levels, including C-suite, operations, finance, and sales teams
Proven ability to identify, develop, and execute growth strategies that expand customer value and increase lifetime value
Exceptional analytical and problem-solving skills, with the ability to interpret data, identify trends, and guide customers toward data-driven decisions
Strong communication and negotiation skills, with the ability to convey complex concepts clearly and build rapport across diverse customer organizations
Highly organized and detail-oriented, with strong time-management skills and the ability to manage multiple priorities and competing deadlines
Proactive, customer-centric mindset with a bias toward action and accountability
Demonstrated ability to learn quickly, adapt to new processes and systems, and thrive in a fast-paced, collaborative environment
Familiarity with retail or supply chain operations and dynamics
Bachelor's degree in Business, Marketing, Finance, or related field, or equivalent professional experience (great-to-have)

Benefits

Comp & perks

Inclusive and supportive environment
Growth and learning opportunities