Sales Operation Manager

TELUS

Sales operations manager optimizing Salesforce governance, forecasting, and territory strategy. Enabling TELUS Agriculture & Consumer Goods’ CPG SaaS growth across North America.

Posted 8/21/2026full-timeChicago • California, Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce administration and CRM governance, with strong analytical skills to drive sales performance improvements. Proficient in sales forecasting, quota management, and process design, while effectively collaborating across Sales, Marketing, and Customer Success.

Highest-signal resume keywords

Salesforce ProficiencySales ForecastingSQL ProficiencyProcess Design ExpertiseAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OperationsSales StrategySales ManagementData AdministrationOpportunity ManagementQuota SettingTerritory ManagementCRM GovernanceAdvanced Spreadsheet ToolsDocumentation and Dashboard Design

Soft Skills

Excellent Communication SkillsDetail-Oriented MindsetProactive ApproachAbility to Thrive in Matrixed Environments

Tools & Technologies

SalesforceGoogle DriveHighSpotOutreachSalesLoftSeismic

Industry Keywords

SaaSCPGRetail TechB2B Enterprise SoftwareCustomer SuccessSales CollateralBusiness Development CampaignsChurn MetricsTrade SpendCategory Management

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Develop and maintain sales reporting infrastructure for forecasts, funnel analysis, opportunity stage tracking, and regional performance metrics
Analyze sales performance to identify conversion bottlenecks, forecast accuracy gaps, and sales cycle inefficiencies
Build and own rolling forecasts and quota models for TELUS CG's product portfolio and regional targets
Partner with Marketing and Customer Success on reporting connecting pipeline health with operational performance and customer outcomes
Provide ad hoc analysis for product roadmap resourcing, engineering pipeline forecasts, and territory capacity planning
Design and refine the enterprise CPG sales process, including lead management, opportunity tracking, and pipeline optimization
Own funnel hygiene controls and audit opportunity reassignment and quota ownership
Manage territory assignments, rebalancing, account ownership, and rep-transition handoffs
Represent Sales in Salesforce administration and CRM governance
Audit CRM data, churn records, account trading names, and ownership rules
Partner with the CRM platform team on enhancements, troubleshooting, and support tickets
Implement process improvements to increase conversion rates and reduce sales cycle times
Own and improve the sales content ecosystem using Google Drive, HighSpot, or similar platforms
Coordinate CPG-focused sales collateral, including pitch decks, ROI case studies, battle cards, proposal templates, and messaging frameworks
Align value proposition messaging with Marketing across channels
Manage CRM integrations with marketing automation, customer success, and product usage platforms
Support automated opportunity-owner and opportunity-team assignment workflows
Maintain a central contract repository and support contract-related data needs
Partner with Customer Success on account health tracking and coverage models
Define and execute BDR and business development campaign processes with Marketing Ops
Troubleshoot lead-to-MQL scoring and conversion discrepancies
Relay sales feedback and customer insights to Product and Marketing for go-to-market and roadmap decisions

Requirements

What you’ll need

4+ years of experience in sales operations, sales strategy, sales management, or related operations roles in SaaS, CPG/retail tech, or B2B enterprise software environments
Expert-level Salesforce proficiency, including reporting, workflow automation, opportunity and account management, data administration, and CRM governance best practices
Strong analytical and problem-solving skills
Proficiency with SQL, Python, or advanced spreadsheet tools
Expertise in process design and ownership
Ability to design end-to-end solutions for ambiguous, cross-functional problems with minimal direction
Excellent written and verbal communication skills
Ability to present data-driven recommendations to sales leadership and executive audiences
Strong documentation and dashboard design capabilities
Detail-oriented and proactive mindset
Ability to thrive in matrixed environments across Sales, Product, Marketing, and Customer Success
Experience with sales forecasting, quota setting, territory management, and compensation management (great-to-have)
Familiarity with Outreach, SalesLoft, HighSpot, or Seismic (great-to-have)
Understanding of SaaS business metrics, including CAC, LTV, and churn (great-to-have)
Understanding of CPG/retail industry dynamics, including trade spend, category management, and retail execution (great-to-have)
Experience managing complex Salesforce renewal/auto-renewal workflows and account/opportunity ownership models (great-to-have)
Bachelor's degree in Business, Marketing, Analytics, or related field (great-to-have)

Benefits

Comp & perks

Inclusive and supportive work environment
Opportunities for growth and learning
Respectful and welcoming global community
Remote/virtual or hybrid work arrangement