Employee Service Administrator III

TELUS

Employee services administrator supporting TELUS clients with payroll, benefits, pension, and HR plans. Processing transactions, maintaining databases, resolving discrepancies, and mentoring team members.

Posted 9/2/2026full-timeVictoria • 🇨🇦 CanadaMid-LevelSenior💰 CA$36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Human Resources, Payroll, and Customer Service, with a strong focus on compliance with applicable legislation and effective client communication. Capable of providing administrative support, training, and mentoring while ensuring data accuracy and confidentiality.

Highest-signal resume keywords

Human Resources AdministrationPayroll ProcessingClient Database ManagementLegislation ComplianceCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data VerificationAccount ReconciliationResearch and AnalysisQuery ReportingProblem Resolution

Soft Skills

Professional CommunicationTeam MentoringClient Education

Tools & Technologies

PeopleSoftKronosTime & LabourRecruitment Management SystemMS WordMS ExcelMS Outlook

Certifications & Qualifications

Canadian Payroll Association CoursesCertified Employee Benefit SpecialistCGA or CMA Program Completion

Industry Keywords

Employee CompensationIncome Tax ActWorkers Compensation ActEmployment Standards ActMulti-Union Environments

About the role

Key responsibilities & impact

Provide administrative support and advice to internal and external clients on human resource, pension, benefits and payroll plans
Verify, process, input and maintain plan activity within established time and quality standards
Process client transactions and confirm data accuracy with appropriate controls for audit verification
Maintain client confidentiality
Monitor and maintain client databases
Prepare routine correspondence and moderately complex reports
Administer plans, accounts and transactions according to plan provisions, client policies, procedures, contractual requirements and legislation
Liaise between client groups, TES business units and vendors
Facilitate problem resolution between clients and vendors
Resolve discrepancies and process problems using standard work procedures
Monitor team members’ activities and output for policy, accuracy and quality compliance
Respond to external and internal client inquiries professionally and promptly
Educate clients and employees on policies, procedures, standards and processes
Monitor existing procedures and controls and identify opportunities to strengthen them
Provide ongoing training, mentoring and functional direction to team members
Act as a subject matter expert
Review, check and approve trainee work
Identify and recommend routine improvements to efficiency and productivity
Participate in special projects such as system upgrades, business process improvement initiatives and test-plan development
Perform other related duties

Requirements

What you’ll need

Post-Secondary Education in Business, Accounting, Human Resources or equivalent combination of experience, education and training
Completion of some courses for the Canadian Payroll Association, Certified Employee Benefit Specialist, Human Resources and/or Customer Services courses; or equivalent work experience
Completion of second level CGA or CMA program, or equivalent; or second year diploma/certificate in a recognized financial management/accounting program and two years related experience; or equivalent combination of experience, education and training
5 years in a Customer Service, Human Resources, Payroll, Recruitment and Accounting business setting, or related skills and experience
Good knowledge of applicable legislation relating to employee compensation, including the Income Tax Act, Workers Compensation Act and Employment Standards Act
Experience working with multi-union environments
Experience using spreadsheet and e-mail applications, preferably MS Word, MS Excel and MS Outlook
Extensive experience in research, analysis and information gathering
Experience with databases such as PeopleSoft, Time & Labour, Kronos, Recruitment Management System and MEDGATE
Experience in verification and reconciliation of various types of accounts and computer interfaces
Experience in Query Reporting
Developed knowledge specific to the specialty of the business unit

Benefits

Comp & perks

Competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension program
Share purchase program
Opportunity to give back to communities
Career growth and learning & development opportunities
Accommodation for applicants with disabilities during the recruitment process