Customer Success Manager

Transparent Energy

Manager of Customer Success at Transparent Energy overseeing client relationship management and operational processes to enhance revenue and retention.

Posted 7/2/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the end-to-end renewal management process, maintaining visibility into renewal pipeline activity
Coordinate cross-functionally to reduce renewal risk and prevent revenue leakage
Ensure renewal workflows are initiated early and executed consistently across sales and support teams
Serve as the direct manager of the Business Analyst team
Provide leadership, coaching, and role clarity to ensure alignment with revenue and renewal priorities
Establish accountability standards and execution discipline within the Business Analyst function
Oversee and manage the Client Services Desk
Maintain operational system hygiene and data integrity
Manage third-party technology and system vendors
Oversee recurring and booked revenue reporting

Requirements

What you’ll need

Highly organized with strong attention to detail
Experienced manager, mentor, player/coach, or peer leader
Process-oriented and constantly looking to improve
Comfortable operating in high-expectation, fast-paced environments
Highly adept at communicating with both words and data
Driven by a desire to exceed goals that is constant, internal, and self-imposed
Bonus points for experience in the retail energy industry

Benefits

Comp & perks

No benefits listed

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Renewal Pipeline ManagementRevenue ReportingOperational System HygieneCross-Functional CoordinationThird-Party Vendor Management

Soft Skills

Highly OrganizedAttention to DetailEffective CommunicationMentoringCoaching