Associate Director, MedTech Customer Success

IQVIA

Associate Director responsible for delivery oversight in MedTech accounts. Ensuring client satisfaction and collaboration with internal teams to optimize services offered.

Posted 7/10/2026full-timeRemote • New Jersey, Pennsylvania • 🇺🇸 United StatesSenior💰 $86,000 - $239,500 per yearWebsite

About the role

Key responsibilities & impact

Own end-to-end delivery oversight for complex, high-value MedTech accounts.
Represent the full portfolio of IQVIA™ information assets delivered to the client.
Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management.
Ensure all contractual deliveries are met with high standards of quality, accuracy, and timeliness.
Serve as the primary owner of customer satisfaction, ensuring delivery excellence and proactive issue management.
Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals.

Requirements

What you’ll need

Bachelor's degree required.
5-8+ years of experience in account management, delivery management, project management, or related client-facing roles.
Experience working with MedTech customers is strongly preferred.
Familiarity with IQVIA™ offerings, commercial data assets, and healthcare analytics environments strongly preferred.
Demonstrated ability to manage complex accounts and operate effectively in a matrixed organization.
Knowledge & Skills: Client and Account Management, Delivery Governance and Issue Management, Analytical and Problem-Solving Skills, Strong Communication and Stakeholder Management, Negotiation and Relationship Building, Ability to coordinate across Sales, Delivery, and technical teams.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Delivery ManagementProject ManagementAnalytical SkillsProblem-Solving SkillsChange Management

Soft Skills

Strong CommunicationNegotiationRelationship Building