Lead Specialist, Customer Success

Pearson VUE

Lead Specialist for Customer Success in K12 career readiness education. Managing implementations and onboarding processes for school districts to ensure successful adoption.

Posted 6/25/2026full-timeRemote • New Jersey • 🇺🇸 United StatesSenior💰 $80,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the end-to-end implementation process for a portfolio of school district accounts, from signed contract through initial platform adoption
Lead kickoff calls and project planning sessions with district stakeholders, establishing clear ownership, timelines, and success criteria
Build phased implementation plans tailored to each district's configuration needs, grade levels served, and relevant state CTE or career readiness requirements
Coordinate technical setup with district IT staff, including data integration, SSO configuration, and roster management
Deliver role-specific training for administrators, CTE directors, and teachers, adapted to each district's context and pace
Design and build the foundational implementation playbook: a repeatable, scalable process for onboarding new districts that the team can use and improve over time
Develop a library of customer-facing resources, including onboarding guides, product reference materials, training decks, quick-start guides, and administrator how-to documentation
Create role-specific enablement materials for each district user type so every audience has what they need to use the platform confidently
Build internal-facing resources for the Customer Success team, including handoff templates, implementation checklists, escalation frameworks, and account review guides
Monitor platform adoption across accounts, identify gaps early, and develop targeted plans to address them before they become risks

Requirements

What you’ll need

3+ years of experience in implementation, customer success, project management, or a comparable client-facing role, preferably in K12 EdTech or education services
Demonstrated ability to manage multiple complex projects simultaneously across different clients, timelines, and configurations
Experience developing or significantly improving customer-facing documentation, training materials, or enablement resources
Ability to communicate clearly across a wide range of audiences, from district IT staff to classroom educators, in both written and verbal form
Strong process-building instincts and the organizational discipline to create consistency across a varied and growing client portfolio
Comfort operating in an early-stage environment where structure is still being built and the ability to create clarity from ambiguity is as important as executing against a defined playbook
Experience with Salesforce or a comparable CRM platform

Benefits

Comp & perks

Pearson’s annual incentive program
Professional development opportunities
Flexibility in work arrangements

ATS Keywords

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Hard Skills & Tools

implementationproject managementdata integrationSSO configurationroster managementcustomer-facing documentationtraining materialsenablement resourcesprocess-buildingmonitoring platform adoption

Soft Skills

communicationorganizational disciplineclarity from ambiguitystakeholder managementadaptabilityleadershipcollaborationproblem-solvingattention to detailtime management