Technical Success Manager

Zscaler

Technical Success Manager at Zscaler assisting customers to adopt and gain value from AI-forward solutions. Collaborating across teams for improved customer outcomes and technical adoption.

Posted 7/8/2026full-timeRemote • District of Columbia, Massachusetts, New Jersey, New York, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $122,500 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of customers and drive technical adoption, value realization, and long-term success
Serve as a trusted technical advisor, translating customer goals into onboarding, enablement, and solution guidance
Partner cross-functionally with Sales, Support, Product, and Engineering to resolve blockers and improve the customer experience
Monitor customer health, identify risks and expansion opportunities, and proactively recommend actions to improve outcomes
Document best practices, recurring technical issues, and customer feedback to help scale processes and influence product improvements

Requirements

What you’ll need

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
Experience in customer success, technical account management, solutions engineering, or a similar customer-facing technical role
Ability to explain technical concepts clearly to both technical and non-technical stakeholders
Demonstrated experience managing customer relationships, driving adoption, and mitigating risk across accounts
Strong problem-solving skills with the ability to troubleshoot issues and coordinate cross-functional resolution.

Benefits

Comp & perks

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI/ML TechnologiesTechnical Account ManagementSolutions EngineeringCustomer Relationship ManagementTechnical OnboardingValue RealizationRisk MitigationTechnical AdoptionTroubleshootingProcess Documentation

Soft Skills

Clear CommunicationProblem-SolvingStakeholder Management