Portfolio Delivery Manager – Enterprise CRM, Global Banking AI

Bank of America

Portfolio Delivery Manager leading Enterprise CRM and Global Banking AI initiatives at Bank of America. Driving technology delivery, governance, and stakeholder engagement for strategic projects.

Posted 6/25/2026full-timeWestlake Village • California, Illinois, New Jersey • 🇺🇸 United StatesSeniorLead💰 $142,000 - $204,300 per yearWebsite

About the role

Key responsibilities & impact

Directs and leads a delivery team aligned to a portfolio and mentors Delivery Leads
Manages and improves portfolio operations and governance processes, ensuring risks and roadblocks are escalated and resolved quickly
Builds relationships with business and technology executives across multiple organizations, as well as Compliance and Risk Partners with the key stakeholders and leaders to define the vision and creating the portfolio roadmap aligned to strategic goals
Provides status updates and reporting for the portfolio to stakeholders and leadership pertaining to the desired outcomes, delivery, risks, issues, and schedule
Manages overall portfolio financials, Profit and Loss (P&L), and performance
Ensures adherence with Enterprise Change Management standards
Serves as the primary technology liaison for senior Global Banking stakeholders, translating business strategy into a cohesive CRM and AI technology roadmap

Requirements

What you’ll need

12+ years of experience in technology leadership roles spanning portfolio management, enterprise delivery, or business-aligned technology strategy
Demonstrated success partnering with senior business and risk stakeholders in large, complex organizations
Experience leading or coordinating multi-initiative AI, data, or CRM portfolios within regulated environments
Strong understanding of enterprise governance, risk management, and dependency management
Exceptional communication, influence, and executive-level stakeholder management skills

Benefits

Comp & perks

Discretionary incentive eligible
This role is currently benefits eligible
Access to paid time off
Resources and support to our employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

portfolio managemententerprise deliverybusiness-aligned technology strategyAI portfolio managementdata portfolio managementCRM portfolio managementrisk managementdependency managementfinancial managementchange management

Soft Skills

communicationinfluencestakeholder managementmentoringrelationship buildingleadershipproblem-solvingreportingescalation managementstrategic visioning