VP Commerce – CRM Technology

MGM Resorts International

Vice President of Commerce Technology leading strategy and execution of technology initiatives for revenue growth at MGM Resorts. Overseeing engineering practices and driving customer experiences across digital commerce platforms.

Posted 7/1/2026full-timeLas Vegas • California, Missouri, Nevada, New Jersey, Texas • 🇺🇸 United StatesLead💰 $160,200 - $213,700 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Define and execute the Commerce Technology strategy, aligning product, engineering, AI, and platform investments with enterprise commercial objectives and revenue growth
Lead the delivery and evolution of digital commerce and CRM platforms, ensuring scalable, integrated, and customer-centric capabilities across all sales channels
Establish an AI-first engineering operating model that accelerates innovation, improves productivity, and optimizes technology investments and value delivery
Drive exceptional digital customer experiences through product innovation, personalization, data-driven decision making, and continuous optimization
Champion engineering excellence by embedding enterprise standards for quality, security, reliability, automation, compliance, and operational resilience
Govern a complex portfolio of strategic initiatives, technology investments, budgets, and vendor partnerships to deliver measurable business outcomes and maximize value
Foster a high-performing, metrics-driven culture focused on accountability, continuous improvement, operational excellence, and business impact
Build and develop exceptional product and engineering organizations through leadership, organizational design, talent development, and AI-enabled workforce transformation

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related discipline required; Master's degree preferred
20+ years of technology leadership experience, including executive leadership within travel, hospitality, or digital commerce organizations, with a proven track record of leading large-scale engineering teams and enterprise transformation
Deep expertise in digital commerce technologies, including web, mobile, CRM, contact center, cloud, API, and enterprise platform architectures
Demonstrated success defining technology strategy, product roadmaps, and delivering large-scale digital transformation initiatives that drive measurable business outcomes
Proven experience leading AI-enabled engineering transformation, including AI-assisted software development, automation, value-stream optimization, and organizational evolution
Strong executive leadership capabilities with experience building high-performing organizations, leading change, influencing cross-functional stakeholders, and communicating effectively with senior executives and boards
Working knowledge of quality engineering, enterprise architecture, cybersecurity, governance, and operational excellence for mission-critical, high-volume commerce platforms
Strong business and financial acumen, including experience with revenue-generating platforms, technology investment strategy, AI ROI, vendor management, and hospitality commercial ecosystems.

Benefits

Comp & perks

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Digital CommerceCRM PlatformsAI-Assisted Software DevelopmentAutomationEnterprise ArchitectureCybersecurityQuality EngineeringCloud TechnologiesAPI DevelopmentValue-Stream Optimization

Soft Skills

LeadershipChange ManagementCross-Functional InfluenceEffective CommunicationAccountability