Senior Manager, TPO Global CRM

Johnson & Johnson

Senior Manager overseeing Global CRM product strategy at DePuy Synthes in the healthcare sector. Collaborating with global teams to deliver high-value CRM solutions.

Posted 7/8/2026full-timeRaritan • Florida, Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and business objectives.
Serve as the primary product owner for CRM platforms, translating business needs into clear product requirements and backlog priorities.
Partner with global and regional commercial stakeholders to ensure CRM capabilities support sales effectiveness, customer engagement, and analytics needs, and integrations with broader commercial functions (marketing automation, customer data).
Lead cross-functional collaboration with IT delivery teams, vendors, and architects to ensure high-quality, on-time product delivery.
Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning activities.
Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets.
Track product performance and adoption, using insights to drive continuous improvement and value realization.
Provide leadership and guidance within the Commercial Technology organization, modeling strong product ownership and stakeholder engagement.
Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data-driven decision-making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.

Requirements

What you’ll need

8-10 years of experience in technology product ownership or product management within enterprise IT environments
Strong background supporting commercial or customer-facing technologies, including SalesForce.com CRM platforms
Proven ability to translate complex business needs into prioritized technology solutions
Experience working with global stakeholders across regions and cultures
Solid understanding of system integration, data, and enterprise application landscapes
Strong communication, influence, and stakeholder management skills at senior levels.
Familiarity with Agile or product-based delivery models
Experience working with external technology vendors and system integrators
Exposure to regulated industries such as medical devices or life sciences.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product ManagementSystem IntegrationData AnalyticsProduct Lifecycle ManagementTechnology Solutions Translation

Soft Skills

Strong CommunicationInfluenceCross-Functional CollaborationLeadership