Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Sprinklr

Lead Customer Success Manager

Sprinklr

Customer Success Manager at Sprinklr aligning AI-native solutions to client business challenges. Empowering customer success through relationship management and strategic program oversight.

Posted 7/7/2026full-timeRemote • New Jersey, New York • 🇺🇸 United StatesSenior💰 $121,000 - $201,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Program Management, with a focus on driving customer adoption and empowerment through effective relationship management and data analysis. Proficient in leveraging marketing automation technologies and delivering actionable insights to enhance customer experience.

Highest-signal resume keywords
Customer Success ManagementProgram ManagementData AnalysisMarketing Automation TechnologiesCommunication Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Adoption StrategiesKPI DevelopmentHealth Data TrackingTransformational Program DeliveryTechnical Account Management
Soft Skills
Relationship BuildingInfluencing SkillsPresentation SkillsProblem Solving
Tools & Technologies
CSP ToolsMarketing Automation SoftwareContact Center Technologies
Certifications & Qualifications
Project Management Professional (PMP)PMI-PMPLSS
Industry Keywords
Customer ExperienceEnterprise ClientsStakeholder EngagementSelf-Service Capabilities

Tech Stack

Tools & technologies
PMP

About the role

Key responsibilities & impact
  • Align Sprinklr solutions to customers' biggest challenges.
  • Program manage a plan to empower customers using Sprinklr.
  • Cultivate relationships with key stakeholders across customer organizations.
  • Build customer champions and advocates to ensure clients understand the value Sprinklr brings.
  • Oversee customer adoption journey and ensure resources are engaged effectively.
  • Ensure customer’s achievement of Sprinklr use cases, validated with business metrics.
  • Co-develop customer outcomes plan to deliver on agreed KPIs.
  • Conduct regular customer meetings to align on value realization and business priorities.
  • Track customer health data using CSP tools to drive management activities and manage risk.
  • Implement repeatable playbooks for customer empowerment and enablement.
  • Drive customer self-service capabilities and reduce consumption risk.
  • Advocate for the customer with Sprinklr’s Product and Partnerships Team.

Requirements

What you’ll need
  • Minimum of 8-10 years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development.
  • Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions.
  • Ability to analyze customer’s usage data, KPIs and health indicators to identify opportunities for improvement and translate into actionable recommendations.
  • Demonstrated experience and/or knowledge of marketing automation technologies or contact center technologies.
  • Strong program management experience overseeing large, cross-functional teams.
  • Proven ability to explain complex technical concepts in business-friendly terms to customers.
  • Interest in continuously learning and advancing understanding of tech industry, customer experience technologies.
  • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization.
  • Ability to travel between 25-50% of the time.
  • Project Management Professional certification (PMP, PMI-PMP, LSS) a plus.
  • Bachelor’s degree from an accredited college or university, or relevant experience.

Benefits

Comp & perks
  • Voluntary healthcare coverage in applicable countries.
  • Paid time off to recharge and spend time with loved ones.
  • 401k plan with 100% vested company contributions.
  • Flexible paid time off.
  • Holidays.
  • Generous caregiver and parental leaves.
  • Life and disability insurance.
  • Health benefits including medical, dental, vision, and prescription drug coverage.