Sprinklr

Chief of Staff

• Own the CAO office operating cadence (weekly/monthly/quarterly rhythms)
• Run the People function Business Management System (BMS) and QBRs end-to-end
• Develop executive- and Board-ready materials for People topics
• Support People strategy development and execution
• Drive cross-functional alignment across HR COEs and HRBPs
• Partner with Finance to manage the budget
• Serve as a trusted thought partner to the CAO
• Establish operational rigor
• Bring AI proficiency for productivity and quality
• Handle sensitive information with discretion

Chief of Staff – Chief Administrative and People Officer

Accounts Payable

• Participate in closing AP monthly according to close schedule deadlines
• Provide 24-hour turnaround time on emails and inquiries
• Process various types of invoices: 2-way PO, 3-way PO, non-PO
• Invoice approval follow-ups
• Retrieve invoices from online portal accounts
• Managing vendor relationships and resolving any related issues
• Audit expense reimbursements exceptions in Concur expense platform to ensure compliance with company Travel and Expense policy
• Respond to staff expense inquiries and educate on T&E policy compliance, reducing noncompliant submissions
• Prepare monthly AP and T&E accruals and reconciliations as assigned
• Establish good business relationships with internal business partners to maintain smooth operations
• Participate in maintaining up to date desktop procedures
• Ensure compliance with GAAP, SOX controls, company policies, and procedures
• Communicate effectively, both orally and in writing, with all organizational levels, including senior management

Senior Accounts Payable Analyst

Sales

• Set up and run a Territory in Ohio Valley
• Lead a team of sales reps to achieve and exceed revenue targets
• Inspire, engage, and enable your team through coaching and assessment
• Direct the flow of information for sales activities and evaluate data
• Ensure sales objectives are met within corporate strategies and policies

Director of Sales

Account Executive

• Own CCaaS Sales Across Territory
• Drive net-new revenue for Sprinklr’s CCaaS and AI solutions across assigned APAC markets
• Identify, shape, and close large, complex enterprise deals
• Act as the specialist sales lead for all CCaaS opportunities
• Partner with Core Sales Team
• Support a targeted set of high-value accounts to expand CCaaS footprint
• Influence account strategy and deal positioning early in the sales cycle
• Build and Execute Pipeline
• Engage senior stakeholders including CMOs, CTOs, and Heads of CX
• Position Sprinklr’s AI-powered CCaaS capabilities
• Act as AI and CCaaS SME
• Build Partner Ecosystem

Account Executive – Lead

Customer Success Manager

• Align highly skilled expertise, thought leadership and program management to address customer challenges
• Develop and program manage a plan empowering customers to improve using Sprinklr
• Cultivate key stakeholder relationships and establish new relationships
• Build customer champions and advocates to articulate Sprinklr's value
• Oversee customer adoption journey and ensure successful outcomes
• Ensure awareness of Sprinklr’s product and roadmap to customer stakeholders
• Implement repeatable playbooks to strengthen operating state
• Collaborate with Sales and Solutions Consultant to drive upsell opportunities

Senior Customer Success Manager

• Manage a portfolio of customers at scale
• Deliver proactive guidance, adoption support, and value realization
• Demonstrate a strong understanding of SaaS platforms, customer workflows, integrations, and product capabilities
• Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs)
• Build customer champions and advocates
• Oversee customer adoption journey
• Ensure awareness of product roadmap to customer stakeholders
• Advocate for the customer with Sprinklr’s Product Team and Partnerships Team
• Collaborate with Sales, Solutions Consultant & other cross-functional teams to identify upsell and cross-sell opportunities

Vice President

• Lead the ongoing transformation of Sprinklr's partner ecosystem by establishing a performance-driven operating model focused on revenue impact, pipeline creation, and customer growth
• Drive a cultural shift across the alliance's organization, reinforcing accountability, measurable outcomes, and strategic partner engagement
• Develop and execute a partner strategy that aligns investments and resources with the partners most capable of delivering meaningful business results
• Establish and operationalize a partner-sourced and partner-influenced revenue model, with clear attribution, accountability, and forecasting rigor
• Embed partners into the full customer lifecycle, from pipeline generation through services delivery and expansion
• Drive co-sell discipline and execution excellence with Sales, including joint account planning, deal inspection, and governance
• Define and enforce rules of engagement (ROE) that prioritize speed, clarity, and customer outcomes across partner and direct sales motions
• Scale partner-delivered services capacity to increase attach rates, accelerate time-to-value, and improve gross margins
• Build and scale industry-specific and solution-based partner plays (e.g., CX, Contact Center, AI-driven insights)
• Drive joint strategies with top partners, including co-innovation, co-marketing funds, and executive alignment
• Develop and implement partner enablement frameworks including training, certifications, and sales toolkits
• Establish and monitor KPIs to measure partner performance, pipeline contribution, and customer impact
• Lead Quarterly Business Reviews (QBRs) and Annual Reviews to ensure alignment and accountability
• Partner with Product, Marketing, Sales, and Customer Success to ensure seamless execution of joint initiatives
• Collaborate with the Partner Program team to evolve competencies, tiers, and incentives
• Serve as the executive sponsor for key alliances, ensuring strategic alignment and executive engagement
• Grow and scale a nascent and immature channel
• Drive global expansion through regional reseller recruitment and enablement
• Co-develop joint value propositions and go-to-market strategies with partners
• Leverage partner insights to inform product innovation and market strategy
• Ensure rigorous governance, reporting, and communication across the partner ecosystem
• Develop and execute a service delivery strategy that leverages both internal resources and external partners to maximize customer success and operational efficiency
• Continuously assess market trends, partner needs, and competitive dynamics to refine strategy.

SVP, Global Alliances

Consultant

• Manage and optimize configuration of on-boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform
• Work directly with customers around the full functionality of the Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation platform
• Lead Managed Services engagements for priority accounts from a strategic, operational and delivery perspective
• Proactively identify, document and deliver in-platform solutions to new and existing client use cases, so customers can realise the value of Sprinklr's platform
• Seek optimisation opportunities; designing and configuring the appropriate solution to fulfill client expectations regarding platform use cases and functionality
• Maintain platform relevance according to on-going changes and business needs
• Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
• Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
• Ensure that every client derives the most value possible from the Sprinklr platform
• Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
• Support our Services Directors to ensure optimal client service regarding platform performance, functionality, enhancements, and configuration
• Maintain awareness of the CCaaS industry to provide subject matter expertise and guidance internally and for Sprinklr customers

Senior Managed Services Consultant

• Align Sprinklr solutions to customers' biggest challenges.
• Program manage a plan to empower customers using Sprinklr.
• Cultivate relationships with key stakeholders across customer organizations.
• Build customer champions and advocates to ensure clients understand the value Sprinklr brings.
• Oversee customer adoption journey and ensure resources are engaged effectively.
• Ensure customer’s achievement of Sprinklr use cases, validated with business metrics.
• Co-develop customer outcomes plan to deliver on agreed KPIs.
• Conduct regular customer meetings to align on value realization and business priorities.
• Track customer health data using CSP tools to drive management activities and manage risk.
• Implement repeatable playbooks for customer empowerment and enablement.
• Drive customer self-service capabilities and reduce consumption risk.
• Advocate for the customer with Sprinklr’s Product and Partnerships Team.

Lead Customer Success Manager

Implementation Specialist

• Ensure customers receive the best onboarding experience
• Act as internal escalation point and point of contact for clients
• Configure the Sprinklr product for various brands and industries
• Provide social insights and recommendations
• Design and configure appropriate Sprinklr solutions
• Ensure client training and education on the platform
• Complete platform deployment anticipating future client needs
• Provide consulting advice during project implementation

Lead Implementation Consultant

Director

• Oversee global treasury operations, including cash management, liquidity forecasting, cash positioning, and banking activities
• Support the development and execution of the company's global treasury strategy through financial analysis, market insights, liquidity planning, and risk management recommendations
• Develop and manage short- and long-term cash forecasting models to support business planning, capital allocation decisions, and liquidity management
• Provide analysis and recommendations to senior leadership regarding liquidity, cash flow trends, capital deployment, and financial risk exposures
• Support the evaluation of capital structure alternatives, financing activities, credit facilities, debt compliance, and liquidity optimization initiatives
• Lead management of global banking relationships, including account structures, cash management services, bank fee optimization, and treasury services
• Assess foreign exchange exposures and support the development and execution of approved risk mitigation and hedging strategies
• Manage execution of approved investment activities and provide recommendations regarding investment strategies and liquidity deployment
• Ensure effective treasury policies, procedures, controls, and governance frameworks to support a strong SOX-compliance control environment
• Partner closely with Accounting, FP&A, Tax, and Legal to align liquidity planning, reporting, compliance, and operational requirements
• Drive treasury process improvements, automation initiatives, and systems enhancements to improve efficiency, visibility, and controls
• Support strategic initiatives, including international expansion, M&A transactions, financing activities, and new business models
• Prepare and present regular treasury reporting, analyses, and recommendations to senior and executive leadership
• Build, mentor, and develop a high-performing treasury team

Director, Treasury

• Identify, negotiate and close big deals in a defined territory
• Work with CMOs, CTOs, COOs, CIOs, EVPs, and SVPs of major brands
• Utilize superior salesmanship to develop sales opportunities
• Actively seek out new sales leads and business opportunities

Enterprise Account Executive

• Identify, negotiate, and close big deals in a defined territory
• Work with CMOs, CTOs, COOs, CIOs, EVPs, and SVPs of major brands
• Develop sales opportunities and identify key decision makers

Outside Sales

• Partner with AMER leadership to develop our field strategy for the region and alignment with our global team.
• Design, document, and continuously improve end-to-end sales processes — from lead handoff to close — aligned to Sprinklr's enterprise SaaS motion.
• Lead weekly, monthly, and quarterly business review (QBR) preparation and reporting cadences.
• Collaborate with our Analytics team to uplevel our dashboards and/or create your own dashboards in PowerBI or Salesforce to surface actionable insights on pipeline, ARR, churn, win rates, and quota attainment.
• Monitor and analyze key SaaS metrics: ARR, NARR, Churn, and more.
• Own and administer the sales tech stack including Salesforce CRM, Outreach, Clari, Gong, and other RevOps tools.

Senior Field Sales Operations Manager

Project Manager

• Oversee a dynamic portfolio comprising 5 - 7 accounts, ensuring precise control over project scope, change management, risk mitigation, and issue resolution
• Partner with consulting teams, internal leaders, and regional departments to synchronise efforts and propel project delivery forward
• Ensure the efficacy of overall programs while meticulously managing individual projects to meet deadlines and budgetary constraints
• Cultivate strong relationships with key client and internal stakeholders, fostering participation and securing executive buy-in for project success
• Deepen your understanding of Sprinklr's platform components, enabling you to craft realistic project plans and innovative solutions that meet client needs
• Keep all stakeholders informed with accurate project reporting and forecasting, while adeptly managing risks, issues, and change requests
• Exceed client expectations by delivering measurable outcomes, managing service briefs, and driving excellence across every project facet
• Set the standard for your team, championing quality and excellence in all project deliverables while providing regular status updates to stakeholders
• Stay abreast of industry trends and opportunities, leveraging this knowledge to shape client solutions effectively

Chief of Staff – Chief Administrative and People Officer

Senior Accounts Payable Analyst

Director of Sales

Account Executive – Lead

Senior Customer Success Manager

Senior Customer Success Manager

SVP, Global Alliances

Senior Managed Services Consultant

Lead Customer Success Manager

Lead Implementation Consultant

Director, Treasury

Enterprise Account Executive

Enterprise Account Executive

Senior Field Sales Operations Manager

Lead Project Manager