Sprinklr

Operations

• Serve as the operational, program, and project management backbone for the partner business
• Lead and manage cross-functional projects across the partner lifecycle (e.g., partner programs, reporting automation)
• Define scopes, requirements, timelines, success metrics, and stakeholder alignment plans
• Ensure timely delivery of reporting, dashboards, documentation, and partner-facing materials
• Identify inefficiencies and recommend process improvements that strengthen accuracy, scalability, and cross-functional alignment
• Develop and maintain operating rhythms for partner processes, ensuring predictable, consistent execution across teams
• Collaborate with the Business Intelligence team to automate data flows and replace manual reporting processes with scalable solutions
• Partner with the owners of Sprinklr’s internal systems to ensure requirements are defined clearly and delivered accurately
• Serve as the operational liaison for Alliances, translating business needs into structured asks for technical teams.

Partner, Programs and Operations Analyst

Solutions Engineer

• Lead, mentor, and develop a team of Solutions Consultants, supporting career growth, skills development, and onboarding
• Conduct regular coaching sessions, field observations, and performance feedback
• Ensure SCs are proficient in relevant industry use cases, Sprinklr capabilities, and new product enhancements
• Support hiring efforts to build a diverse, high‑performing SC team
• Partner with sales teams to qualify, shape, and support customer opportunities
• Serve as a strategic solutions advisor on high‑priority deals, guiding SCs on discovery, solution design, demos, and value articulation
• Help teams position the value of unified customer experience management and Sprinklr’s differentiated platform capabilities
• Act as a solutions sponsor for select accounts when additional executive presence is needed
• Collaborate with Sales, Marketing, Customer Success, and Product to ensure alignment on messaging, positioning, and solution strategies
• Provide structured feedback to product managers and engineering teams based on field learnings, customer requirements, and competitive insights
• Participate in product interlock processes to support product roadmap discussions and feature prioritization
• Support team readiness by organizing training sessions, sharing best practices, and developing reusable assets
• Help improve SC processes, playbooks, and methodologies to drive consistency and impact
• Contribute to SC onboarding and enablement programs, ensuring a strong, efficient experience for new hires
• Initiate and support projects that enhance the SC organization’s capabilities, tools, or workflows
• Maintain awareness of emerging trends in AI, conversational technologies, unified customer experience management, and social, marketing, and service technologies.
• Coach SCs on how to translate these trends into customer‑relevant insights and solution narratives
• Represent the SC team at internal sessions, regional events, and customer workshops as needed.

Director, Solutions Consultants

Vice President

• Own the Americas partner P&L driving sourced and influenced revenue
• Build and deepen executive relationships with strategic partners
• Co-develop joint GTM plans with top partners
• Ensure partner coverage across strategic accounts including Fortune 500 customers
• Work cross-functionally to drive partner-influenced NRR
• Lead partner performance reviews and tiering decisions
• Recruit and onboard new partners with clear ramp strategies
• Build and develop a high-performing team of regional alliance managers across AMER

Vice President, Alliances

Account Manager

• Define and execute Sprinklr's ISV and technology partnership strategy
• Source and negotiate technology partnership agreements
• Own relationships with key platform partners
• Partner with Product and Engineering to define integration roadmap priorities
• Drive co-sell and co-marketing motions with technology partners
• Build and manage Sprinklr's marketplace presence

VP, ISV & Technology Partnerships

• Support the development and execution of the Professional Services strategy aligned with company goals and SaaS business models.
• Partner with senior leadership to translate strategic priorities into actionable plans and measurable outcomes.
• Analyze market trends, customer needs, and internal performance data to inform decision-making.
• Drive day-to-day operational effectiveness of the Professional Services organization across regions.
• Define, track, and report on KPIs, metrics, and dashboards to ensure performance visibility and accountability.
• Establish and improve scalable, repeatable processes for consistent service delivery.
• Partner with cross-functional teams (Sales, Customer Success, Product, Finance) to ensure seamless execution.
• Act as a thought partner to leadership by providing structured insights and recommendations.
• Support the design and continuous improvement of service offerings to meet customer expectations.
• Monitor customer outcomes and feedback to drive service quality and satisfaction.
• Partner with delivery leaders to ensure consistent, high-quality execution.
• Drive adoption of new processes, tools, and operating models across the organization.
• Support change management initiatives to improve efficiency and scalability.
• Foster collaboration across global and cross-functional teams.

Senior Manager – Strategy & Ops

Customer Success Manager

• Customer relationship accountability, proactive communication, program management
• Cultivate relationships with stakeholders across customer organizations
• Build customer champions and advocates to articulate Sprinklr's value
• Oversee customer adoption journey and ensure effective solutions
• Ensure awareness of Sprinklr’s product and roadmap to customer stakeholders
• Conduct regular customer cadences to align on value realization
• Track customer health data and drive activities using insights
• Implement playbooks for repeatable operating state
• Drive self-service capabilities and recommend optimized feature use
• Advocate for the customer with product and partnerships teams
• Collaborate with Sales and Solutions Consultant for upsell opportunities

Senior Customer Success Manager – CCaaS

• Be onsite at customer in Dallas, TX 3-4 days per week.
• Align highly skilled expertise, thought leadership and program management to align Sprinklr solutions to customers.
• Develop and program manage a plan to empower customers using Sprinklr.
• Cultivate relationships with key stakeholders across customer organizations.
• Build customer champions and advocates to ensure value realization.
• Oversee customer adoption journey and ensure successful outcomes.
• Ensure customer’s product adoption and realized value are tracked using customer health data.
• Implement repeatable playbooks to drive customer self-service capabilities.
• Collaborate with Sales, Solutions Consultant & cross-functional teams to identify upsell and cross-sell opportunities.

• Drive adoption, value realization, and long-term success for strategic customers across the Marketing, Social, and Advertising product suite
• Bridge the gap between business objectives and platform capabilities using deep product expertise
• Own the end-to-end adoption lifecycle across multiple teams
• Foster relationships with cross-functional stakeholders to align platform adoption with customer-specific goals and KPIs
• Conduct workspace audits, health score tracking, and usage diagnostics
• Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management
• Coordinate cross-functional teams to address technical challenges and guide strategic expansion
• Run business reviews tailored to executive audiences
• Deliver stakeholder-specific enablement designed to improve usability and internal platform advocacy
• Serve as a feedback loop to Product and Engineering teams

• Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles as a trusted advisor to build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems
• Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care and CX
• Understand potential business opportunities at customer prospects, including researching and understanding prospects' go-to-market strategies
• Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack
• Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements to demonstrate solution fit and strategic impact
• Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solution architectures and align to positive business outcomes and go-to-market strategy
• Translate complex platform capabilities into business value for executive and practitioner audiences
• Stay current on industry trends in mar-tech, social media, contact center, and customer experience to inform solution strategy and client conversations
• Work collaboratively with your peers and seek opportunities to grow through mentorship and peer learning across the global presales team

Senior Solutions Consultant

Designer

• Design the foundational HX architecture—AI patterns, mental/object models, cross‑product information architecture
• Ensure architecture is clear and leverageable
• Define AI‑ready mental/object models and platform patterns for a coherent experience
• Establish agentic workflows and trust/explainability cues
• Model how data, workflows, personas, events, and objects interconnect across the platform
• Create end‑to‑end value‑stream maps and target‑state architectures for high‑impact journeys
• Identify friction and specify where AI should assist, automate, or simplify work
• Apply continuous‑improvement discipline and mentor Designers, PMs, Engineers, and Researchers

Principal Human Experience Designer

Director

• Develop and implement a comprehensive vision and strategy for DACH - East services that aligns with the company’s goals and growth objectives
• Establish scalable processes, systems, and tools to ensure consistent delivery of high-quality support
• Oversee the day-to-day operations of the DACH services team, ensuring timely and effective resolution of customer issues
• Drive the implementation of key metrics and KPIs to measure team performance, customer satisfaction, and operational efficiency
• Identify and implement automation and AI solutions to enhance support productivity and reduce time-to-resolution
• Build, mentor, and lead a high-performing support team, fostering a culture of accountability, collaboration, and continuous learning
• Act as the voice of the customer within the organization, advocating for product improvements and bug resolutions
• Collaborate with Product and Engineering teams to ensure customer feedback is integrated into the product development lifecycle
• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of the support function
• Establish a clear escalation process to address critical customer issues promptly and effectively
• Partner with Sales, Customer Success, and Implementation teams to ensure smooth handoffs and alignment on customer needs
• Champion exceptional customer experiences by ensuring the support organization consistently delivers high-quality, empathetic, and customer-focused service.
• Implement customer satisfaction surveys and feedback mechanisms to measure and improve the customer experience.

Director, Managed Services

Account Executive

• Develop new business sales revenue through account and territory planning
• Research and complete field-based sales activities
• Build relationships with decision-makers and champions within defined prospects

Large Enterprise Account Executive

• Drive the strategic programs office within the Product organization, ensuring portfolio-level visibility and execution of critical NPI and GTM scaling initiatives
• Lead end-to-end program governance for major launches and lifecycle updates, including business case alignment, readiness tracking, and post-launch performance reviews
• Partner with Product Management, Marketing, Sales, and Enablement to define launch readiness criteria, success metrics, and integrated go-to-market plans
• Establish and continuously improve the Product Lifecycle Management framework—from incubation through launch, scale, sustain, and end-of-life
• Facilitate executive operating cadences (steering committees, launch reviews, quarterly business reviews) to ensure alignment on priorities, milestones, and outcomes
• Develop and maintain dashboards and analytics to measure go-to-market velocity, adoption, and lifecycle performance KPIs
• Drive process improvements that enhance product scalability and operational excellence across all product lines
• Serve as the connective tissue between product strategy and GTM teams to ensure decisions are data-driven and customer-informed
• Manage cross-functional risk escalations and proactively identify dependencies that impact release timelines or commercial success

Director, Strategic Programs – Product Organization

General Counsel

• Review, draft and negotiate all forms of company contracts with some of the world’s largest and most respected brands in the public and private sector
• Advise Sprinklr business on data protection/privacy and other matters in collaboration with our Data Privacy Team and other Subject Matter Experts
• Interpret contractual terms and conditions and confidently advise internal and external stakeholders and management over emails, calls or in person regarding contractual obligations and business friendly solutions or strategies to resolve business issues
• Develop, implement and maintain standard templates, forms, playbooks, clause library, and processes and assist internal and external stakeholders with education and adoption
• Provide training to the sales and services teams that you support and across the wider Sprinklr business as required
• Provide transactional support and general legal advice to different teams across the company on mitigating legal risks in the commercial context
• Handle other project-based work within the scope of the legal department responsibilities on as-needed basis
• Develop strong relationships with other members of the Sprinklr Legal team and business stakeholders, becoming a trusted advisor to internal clients

Legal Counsel – Commercial

Events

• Own end-to-end planning and execution of national‑level events and major industry tradeshows.
• Manage all logistics including production, registration, onsite operations, booth experiences, shipping, and run-of-show documentation.
• Oversee project‑specific vendor sourcing, negotiation, and coordination in partnership with Field Marketing and the Global Events Global Operations team to ensure flawless execution.
• Collaborate cross‑functionally with marketing, sales, product, and executive leadership to align event goals, messaging, and deliverables.
• Deliver high‑quality brand experiences that support pipeline generation, customer engagement, and executive visibility.
• Develop and manage event budgets, timelines, and post‑event reporting.
• Assist with meeting planning, including agenda development, AV needs, space layout, and attendee communications.
• Support food & beverage strategy including menu planning, dietary needs, and onsite service coordination.
• Oversee hotel room blocks, housing lists, arrival/departure logistics, and relationship management with hospitality partners.

Partner, Programs and Operations Analyst

Director, Solutions Consultants

Vice President, Alliances

VP, ISV & Technology Partnerships

Senior Manager – Strategy & Ops

Senior Customer Success Manager – CCaaS

Senior Customer Success Manager – CCaaS

Senior Customer Success Manager – CCaaS

Senior Solutions Consultant

Principal Human Experience Designer

Director, Managed Services

Large Enterprise Account Executive

Director, Strategic Programs – Product Organization

Legal Counsel – Commercial

Lead Marketing Specialist, Global Events