Senior Customer Success Manager

Sprinklr

Senior Customer Success Manager at Sprinklr focusing on transforming client customer experience through AI-native solutions. Building relationships and ensuring product adoption across enterprise clients.

Posted 7/8/2026full-timeRemote • Illinois, Missouri, Texas • 🇺🇸 United StatesSenior💰 $100,000 - $166,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Program Management, with a focus on driving customer adoption and delivering transformational programs for enterprise clients. Proficient in analyzing customer data and communicating complex technical concepts effectively.

Highest-signal resume keywords

Customer Success ManagementProgram ManagementMarketing Automation TechnologiesData AnalysisProject Management Professional Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementData AnalysisCustomer Experience TransformationDigital TransformationAI SolutionsMarket ResearchKPI AnalysisTechnical Account ManagementTechnology ConsultingTechnology Solutions Development

Soft Skills

Exceptional CommunicationPresentation SkillsRelationship BuildingStakeholder ManagementContinuous Learning

Tools & Technologies

SprinklrMarketing Automation ToolsContact Center Technologies

Certifications & Qualifications

Project Management ProfessionalPMPPMI-PMPLSS

Industry Keywords

Fortune 100Customer Adoption JourneyUpsell OpportunitiesCross-Functional TeamsCustomer Champions

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Align highly skilled expertise, thought leadership and program management to address customer challenges
Develop and program manage a plan empowering customers to improve using Sprinklr
Cultivate key stakeholder relationships and establish new relationships
Build customer champions and advocates to articulate Sprinklr's value
Oversee customer adoption journey and ensure successful outcomes
Ensure awareness of Sprinklr’s product and roadmap to customer stakeholders
Implement repeatable playbooks to strengthen operating state
Collaborate with Sales and Solutions Consultant to drive upsell opportunities

Requirements

What you’ll need

4-8 years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development
Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions
Ability to analyze customer’s usage data, KPIs and health indicators
Demonstrated experience and/or knowledge of marketing automation technologies or contact center technologies, digital transformation, AI solutions, market research and insights
Strong program management experience overseeing large, cross-functional teams
Proven ability to explain complex technical concepts in business-friendly terms
Interest in continuously learning and advancing understanding of tech industry
Exceptional communication and presentation skills
Ability to travel between 25-50% of the time
Project Management Professional certification (PMP, PMI-PMP, LSS) a plus
Bachelor’s degree from an accredited college or university, or relevant experience

Benefits

Comp & perks

Health insurance
401k plan with 100% vested company contributions
Flexible paid time off
Holidays
Generous caregiver and parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage