Senior Managed Services Consultant

Sprinklr

Manage Managed Services engagements for Sprinklr clients, ensuring successful platform configuration and optimization. Collaborate across teams to enhance customer experiences through effective use of the Sprinklr platform.

Posted 7/7/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage and optimize configuration of on-boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform
Work directly with customers around the full functionality of the Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation platform
Lead Managed Services engagements for priority accounts from a strategic, operational and delivery perspective
Proactively identify, document and deliver in-platform solutions to new and existing client use cases, so customers can realise the value of Sprinklr's platform
Seek optimisation opportunities; designing and configuring the appropriate solution to fulfill client expectations regarding platform use cases and functionality
Maintain platform relevance according to on-going changes and business needs
Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
Ensure that every client derives the most value possible from the Sprinklr platform
Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
Support our Services Directors to ensure optimal client service regarding platform performance, functionality, enhancements, and configuration
Maintain awareness of the CCaaS industry to provide subject matter expertise and guidance internally and for Sprinklr customers

Requirements

What you’ll need

Business-level fluency in English essential
2/4 years of experience in CCaaS delivery/deployment, Contact Centers or similar industry
Cloud Contact Center experience with platforms like Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo, Talkdesk, Ring Central etc.
In depth hands-on experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels and contact center automation
Experience in Enterprise Software deployment management and/or implementation
Excellent written and verbal communication skills
Strong technical background with advanced computer skills
Ability to work independently and as a member of a team
Experience and a passion for the social media technology universe
Extremely strong communication and presentation skills
Ability to work effectively under tight deadlines and juggle several assignments simultaneously
Fluency in social media platforms and direct experience in working with or for social media management software is preferred

Benefits

Comp & perks

Voluntary healthcare coverage
Paid time off to recharge
Open Mentoring Program for growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CCaaSContact Center AutomationInbound/Outbound ManagementWorkforce ManagementDigital ChannelsPlatform ConfigurationSolution DesignClient TrainingImplementation ManagementPlatform Optimization

Soft Skills

Strong CommunicationTeam CollaborationTime ManagementPresentation SkillsIndependent Work