Senior Customer Success Manager

Sprinklr

Customer Success Manager aligning expertise and driving customer success for Fortune 100 clients at Sprinklr. Managing customer engagements and delivering value realization across multiple accounts.

Posted 7/8/2026full-timeAustin • Texas • 🇺🇸 United StatesSenior💰 $100,000 - $166,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage a portfolio of customers at scale
Deliver proactive guidance, adoption support, and value realization
Demonstrate a strong understanding of SaaS platforms, customer workflows, integrations, and product capabilities
Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs)
Build customer champions and advocates
Oversee customer adoption journey
Ensure awareness of product roadmap to customer stakeholders
Advocate for the customer with Sprinklr’s Product Team and Partnerships Team
Collaborate with Sales, Solutions Consultant & other cross-functional teams to identify upsell and cross-sell opportunities

Requirements

What you’ll need

Minimum of 4-8 years' experience in Customer Success, Technical Account management, Technology Consulting, or Technology Solutions Development
Experience delivering large-scale transformational programs across Fortune 100 enterprise clients
Ability to analyze customer’s usage data, KPIs and health indicators
Demonstrated experience and/or knowledge of marketing automation technologies, contact center technologies, digital transformation, AI solutions, market research and insights, business analytics, and emerging technologies
Strong program management experience overseeing large, cross-functional teams
Proven ability to explain complex technical concepts in business-friendly terms
Interest in continuously learning and advancing understanding of tech industry and customer experience technologies
Exceptional communication and presentation skills
Ability to travel between 25-50% of the time
Project Management Professional certification (PMP, PMI-PMP, LSS) a plus
Bachelor’s degree from an accredited college or university, or relevant experience

Benefits

Comp & perks

Voluntary healthcare coverage
Paid time off
Generous caregiver and parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage
401k plan with 100% vested company contributions
Flexible paid time off
Holidays
Opportunity to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer WorkflowsIntegrationsMarketing Automation TechnologiesDigital TransformationAI SolutionsBusiness AnalyticsKPI AnalysisTechnical Account ManagementTechnology ConsultingTechnology Solutions Development

Soft Skills

Exceptional CommunicationPresentation SkillsBuilding Customer ChampionsCollaboration

Certifications

Project Management Professional (PMP)PMI-PMPLSS