Customer Success Lead

Honeywell

Customer Success Lead at Honeywell driving customer adoption and retention across the Americas. Leading a team of Customer Success Managers to deliver exceptional customer outcomes.

Posted 7/23/2026full-timeHamilton • New Jersey • 🇺🇸 United StatesSenior💰 $113,000 - $141,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success leadership, with a focus on mentoring teams, driving customer adoption, and leveraging data analytics for strategic account management. Proven ability to build strong customer relationships and implement effective methodologies to enhance customer satisfaction and retention.

Highest-signal resume keywords

Customer Success LeadershipTeam Mentoring and DevelopmentData Analytics and InsightsSaaS Industry ExperienceSalesforce and Gainsight Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success MethodologiesAccount ManagementData AnalysisProblem-SolvingNegotiation

Soft Skills

CoachingRelationship BuildingCross-Functional Collaboration

Tools & Technologies

SalesforceGainsight

Industry Keywords

SaaSLife SciencesPharmaceuticalsManufacturingHealth Quality Standards

About the role

Key responsibilities & impact

Lead, mentor, and develop Customer Success Managers across the Americas region
Coach and enable CSMs to build trusted customer relationships
Serve as the regional escalation point and executive sponsor for strategic accounts
Partner with Sales, Product, Support, Services, and other cross-functional teams to drive customer adoption
Develop, improve, and scale Customer Success methodologies, programs, and playbooks
Maintain a select portfolio of strategic or enterprise customers
Coach and support CSMs in identifying growth opportunities within existing accounts
Provide leadership and oversight for customer success planning
Establish, monitor, and drive accountability for key Customer Success metrics
Leverage AI, customer insights, and data analytics to identify risks and opportunities

Requirements

What you’ll need

6+ years of experience in Customer Success, Account Management, Professional Services, or related customer-facing experience
3+ years of experience leading teams in Customer Success, Professional Services, or Presales
Background in SaaS, software, technology environment and industry experience in life sciences, pharmaceuticals, manufacturing, or health quality standards
Proven track record of building and maintaining strong customer relationships
Experience working with Salesforce and Gainsight (or a comparable customer success tool)
Strong problem-solving and negotiation abilities to resolve customer issues and drive account growth
Ability to analyze customer data and provide actionable insights to improve customer retention and satisfaction

Benefits

Comp & perks

employer subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays