Client Success Agent

The Facilities Group

Client Success Agent managing operational activities and customer service issues for The Facilities Group. Ensuring client satisfaction and compliance with service contracts working remotely.

Posted 6/27/2026full-timeRemote • New Jersey, North Carolina • 🇺🇸 United StatesJunior💰 $21 - $23 per hourWebsite

About the role

Key responsibilities & impact

Partner with client-specific locations to provide updates and support on services planned and rendered.
Schedule Independent Service Providers (ISPs) for services and monitor through completion for client satisfaction.
Manages the life cycle of a client workorder, including: Creating the workorder, Assigning to ISPs, Scheduling the service, Following up on completion, and invoicing the client.
Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and 3rd part work order management systems.
Serve as the liaison between the client and Independent Service Provider (ISP).
Manage customer concerns as they arise in a timely and professional manner.
Accurately manage and update ISP and client activities in JANIT.
Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments.

Requirements

What you’ll need

Previous remote work experience (Preferred)
High school diploma or GED.
At least one-year of proven customer service experience in any industry. (Preferred)
Adaptable and able to work in a fast-paced environment.
Strong attention to detail.
Intermediate knowledge of MS Office products, including: Outlook, Word, Excel, and TEAMS
Excellent time management skills.
Clear and effective communicator.
Ability to multi-task.
Self-motivated with a go-getter attitude.
Meet or exceeds deadlines.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicework order managementIVR validationschedulinginvoicing

Soft Skills

adaptabilityattention to detailtime managementcommunicationmulti-taskingself-motivation

Certifications

high school diplomaGED