The Facilities Group

Recruitment

• Review applications and identify qualified candidates for open positions.
• Match candidates to available positions based on qualifications, location, transportation availability, schedule requirements, and business needs.
• Communicate with candidates through phone, email, text messaging, and other approved communication platforms.
• Utilize text request systems and other tools to maintain candidate engagement and follow-up.
• Conduct screening interviews and document candidate qualifications.
• Recommend qualified candidates for hire.
• Extend job offers in person or over the phone.
• Manage offer acceptance and candidate follow-up through the pre-employment process.
• Partner with hiring managers and operations leaders to support staffing needs and hiring priorities.
• Maintain accurate candidate records and status updates within ATS and other recruiting systems.
• Prepare and distribute pre-hire communications and offer-related documentation.
• Communicate pre-employment requirements including proof of identity, background checks, and other onboarding requirements.
• Coordinate drug screening activities, including preparing authorization forms and scheduling appointments.
• Serve as a liaison with designated drug screening and onboarding contacts.
• Ensure applicants complete required pre-employment screenings and documentation in a timely manner.
• Review and track completion of hiring requirements.
• Assist with I-9 and onboarding documentation in compliance with company policies and applicable regulations.
• Maintain confidentiality and accuracy of employee and candidate information.
• Assist with new hire onboarding activities and orientation preparation.
• Coordinate employee start dates with operations and management teams.
• Communicate with HR, Area Supervisors, QC Managers, Supervisors, and other operational stakeholders regarding onboarding progress and staffing needs.
• Confirm schedules and work assignments prior to employee start dates.
• Provide onboarding information to new hires through phone, text, and email communications.
• Communicate schedule details, rate of pay, reporting instructions, and onboarding expectations.
• Support employees with ADP onboarding processes and basic system navigation.
• Any other duties, as assigned by your manager.

High-Volume Recruiter

QA Engineer

• The Quality Assurance & Field Auditor serves as an independent operational auditor responsible for evaluating station performance across all TFG Aviation companies and service lines.
• Conduct announced and unannounced operational audits at assigned stations.
• Evaluate station performance using standardized audit tools and scoring methodologies.
• Perform comprehensive assessments across all operational departments and lines of business.
• Validate operational execution against company standards and customer expectations.
• Prepare comprehensive audit reports following each station visit.
• Partner with operational leaders to improve station performance.
• Identify operational risks and escalate significant findings immediately to Service Delivery Leadership.

Quality Assurance Field Auditor

Customer Success Manager

• Partner with client-specific locations to provide updates and support on services planned and rendered.
• Schedule Independent Service Providers (ISPs) for services and monitor through completion for client satisfaction.
• Manages the life cycle of a client workorder, including: Creating the workorder, Assigning to ISPs, Scheduling the service, Following up on completion, and invoicing the client.
• Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and 3rd part work order management systems.
• Serve as the liaison between the client and Independent Service Provider (ISP).
• Manage customer concerns as they arise in a timely and professional manner.
• Accurately manage and update ISP and client activities in JANIT.
• Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments.

Client Success Agent

• Partner with client-specific locations to provide updates and support on services planned and rendered.
• Schedule Independent Service Providers (ISPs) for services and monitor through completion for client satisfaction.
• Manages the life cycle of a client work order, including: Creating the work order, Assigning to ISPs, Scheduling the service, Following-up on completion, and Invoicing the client.
• Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and 3rd part work order management systems.
• Serve as the liaison between the client and Independent Service Provider(ISP).
• Manage customer concerns as they arise in a timely and professional manner.
• Accurately manage and update ISP and client activities in JANIT.
• Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments.