The Facilities Group

Product Marketing

• Follow all Standard Operating Procedures (SOPs)
• Performs daily and periodic tasks in assigned areas as directed
• Maintains a neat and orderly work area, including janitorial closets and storage areas
• Maintains cleaning equipment in good working condition, and notifies the Manager or Supervisor if repair or replacement is necessary
• Maintains appropriate supply levels in assigned janitorial closets and storage areas
• Works safely at all times and promptly informs management about unsafe conditions existing in the work area
• Wears personal protective equipment appropriate for the task being performed
• Assists in orientation and training for new employees as directed
• Adheres to proper security procedures
• Notifies management about problems or opportunities that affect service to the customer
• Performs other cleaning-related duties as required
• Proper GMP documentation, including good penmanship
• General cleaning of the building and keeping it maintained and in good condition.
• Vacuum, sweep, and mop floors.
• Cleaning and stock restrooms.
• Empty trash and recycling bins.
• Ensure doors are locked after hours.
• Clean up spills with appropriate equipment.
• Other responsibilities as assigned by your supervisor.

GMP General Cleaner, Full-Time, AM Shift

Engineer

• Wear appropriate personal protective safety equipment and follows established safety practices and procedures according to OSHA standards.
• Maintain and repair the building’s furnishings, structure finish and fixtures; mechanical, electrical, plumbing, HVAC systems, and associated controls.
• Ability to maintain, troubleshoot and repair commercial kitchen equipment and its related systems.
• Make mechanical alterations and repairs to the HVAC equipment and controls, as well as all requests for service adjustments.
• Install and repair plumbing fixtures, pipes, pumps and drain cleaning.
• Install and repair electrical systems, equipment, devices, and circuits.
• Operation of building MEP system and perform preventive maintenance to mechanical equipment.
• Attend to tenant and building service request including picture hanging, light bulb replacement and other regular requests.

Building Engineer

Operations

• Direct and manage daily operational activities, including scheduling, dispatching, and service coordination across national accounts
• Ensure timely, accurate, and efficient dispatch of technicians and vendors to meet service level agreements (SLAs) and client expectations
• Provide hands-on leadership, coaching, and performance management to operations staff
• Establish clear performance standards, workflows, and accountability measures across the team
• Serve as the primary escalation point for operational challenges, service disruptions, and high-priority client needs
• Develop, implement, and continuously improve operational processes, procedures, and controls to increase efficiency, response time, and service quality
• Establish and monitor key performance indicators (KPIs) related to service delivery, response time, cost control, and productivity
• Use data and reporting to identify performance gaps and implement corrective actions
• Ensure operational alignment with company initiatives, growth strategies, and client service commitments
• Recruit, train, mentor, and develop operations personnel to build a high-performing team
• Conduct regular performance evaluations and provide ongoing coaching and feedback
• Promote a culture of accountability, urgency, collaboration, and continuous improvement
• Oversee after-hours emergency work order coordination as required to maintain service continuity.

Maintenance Operations Manager

Customer Support

• Act as the primary liaison for assigned clients, building and maintaining strong, trust-based relationships.
• Manage complex client inquiries, service requests, and concerns with professionalism and urgency.
• Conduct regular client meetings, site visits, and service reviews to ensure satisfaction and alignment with expectations.
• Proactively identify opportunities to enhance service quality and strengthen client retention.
• Recruit, train, coach, and supervise internal team members and collaborate with cleaning supervisors and field staff.
• Establish clear service standards, procedures, and performance expectations.
• Provide ongoing coaching, performance feedback, and development plans to improve team effectiveness.
• Foster a customer-focused, accountability-driven culture across the service team.
• Oversee daily customer service operations to ensure timely responses and consistent service delivery.
• Monitor compliance with SLAs, contracts, company policies, and industry regulations.
• Implement and maintain quality control processes, audits, and corrective action plans.
• Analyze customer feedback, KPIs, and performance metrics such as CSAT scores, response times, complaint trends, and retention rates.
• Take ownership of escalated client complaints and service failures.
• Prepare and present regular reports on service performance, customer satisfaction, and operational trends.

Customer Service Manager

Security Engineer

• Oversee all individuals entering and exiting the facility
• Monitoring client whereabouts at all times to provide for the safety and security of the facility and the community.
• Engage with clients on a consistent basis.
• Utilize cognitive behavioral techniques in order to foster and promote health decision making and positive interpersonal skills.
• Facilitate client structured activities as needed.
• Maintain mandatory staffing levels by working overtime and filling in for absent workers as needed for a 24/7/365 operation
• Patrol the interior/exterior of the property on foot at regular and random intervals. (Minimum 4 hours per shift).
• Respond to emergencies, including medical, fire and weather-related emergencies as well as assaults, thefts and disputes between people.
• Render First aid and/or C.P.R. assistance to the extent of the officers’ training.
• Monitor fire and other life safety equipment located in the control center.
• Remain awake, alert and attentive while on duty.
• Monitor closed circuit television. Looking for suspicious and/or theft activity, horseplay, smoke/fire, etc.
• Monitor weather radio to alert management when weather threatens the facility.
• Control/limit access to the facility at entry points.
• Instruct visitors to sign in and issue them an identification badge, as appropriate.
• Answer, screen and route phone calls to the appropriate parties.
• Issue and account for keys assigned to the security department, if required.
• Be able to make building announcements using public address system during emergencies.
• Be courteous, polite and professional in dealing with our customers, and their employees, visitors and vendors.
• Follow and enforce client and company rules and regulations in a firm but courteous manner.
• Perform other security related duties as assigned.

Security Officer – Re-Entry Specialist

• Oversee daily operations
• Ensure post is staffed in accordance with post orders, contracts, and client expectations
• Perform investigations and create incident reports.
• Ensure accurate and timely completion of all documentation
• Respond to escalated incidents, emergencies, and client concerns
• Perform a wide variety of security functions.
• Maintain regular communication with clients through scheduled meetings and site reviews
• Proactively address client concerns and service issues
• Partner with leadership to support new account transitions and start-ups

Security Account Manager

General Cleaner, Evening Shift, Part Time

Manager

• Oversee daily operations for all assigned United Security Services accounts
• Ensure all posts are staffed in accordance with post orders, contracts, and client expectations
• Conduct routine and unannounced site inspections to verify performance, professionalism, and compliance
• Ensure accurate and timely completion of all documentation
• Respond to escalated incidents, emergencies, and client concerns
• Maintain regular communication with clients through scheduled meetings and site reviews
• Proactively address client concerns and service issues
• Partner with leadership to support new account transitions and start-ups
• Recruit, hire, onboard, and train security officers and supervisors
• Ensure all employees meet United Security Services training, licensing, and performance requirements
• Coach, mentor, and develop supervisors and field leaders
• Conduct performance evaluations and enforce disciplinary standards as necessary
• Promote a culture of accountability, professionalism, and customer service
• Ensure schedules are created accurately and on time for all accounts
• Manage call-offs, vacancies, and emergency coverage
• Control overtime through proactive staffing strategies and scheduling discipline
• Enforce attendance, punctuality, and uniform standards
• Ensure compliance with United Security Services policies, post orders, and client requirements
• Ensure training, certifications, and documentation are current and accurate, while maintaining compliance with state/local licensing and regulatory requirements
• Enforce safety standards
• Manage labor costs, overtime, and branch budget targets
• Review payroll for accuracy
• Track and report operational KPIs to senior leadership
• Maintain accurate personnel files, schedules, and operational records

Branch Manager

• Conducts quality control visits to ensure our customer’s needs are met.
• Acts as the primary point of contact and a functional bridge between vendors and the customer.
• Communicates company initiatives, procedures, and direction to the vendor in a timely manner.
• Ensures that the vendors have a clear understanding of the customer requirements and expectations.
• Ensures work standards are in accordance with customer requirements.
• Manages chemical and equipment inventory.
• Responsible for hiring, training, negotiating and developing vendor partners.
• Prioritizes work responsibilities so as to give appropriate attention to all work areas in the assigned geographical area.
• Communicates regularly with upper management to ensure operational continuity, track performance, and resolve any larger issues.
• Responds quickly to any client or vendor complaints, requests and issues, documenting the issue and following up to resolution.
• Manages the scheduling of services based on customer requirements, within specified periods.
• Manages special project work as requested.
• Other tasks, as assigned