The Facilities Group

Operations

• Leads, coaches, and develops a team of operations and site managers to achieve service, financial, and operational goals.
• Oversees operations across multiple client sites and accounts, ensuring consistent, high-quality janitorial services.
• Develops and manages budgets, including labor, supplies, and equipment.
• Serves as the primary operational liaison for key clients, ensuring service excellence and contract compliance.
• Leads regular inspections to ensure facilities meet company and client cleanliness standards.
• Identifies and implements operational innovations to streamline workflows and elevate service quality.

Director of Janitorial Operations

Account Manager

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.).
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately; Document and report to management or HR.
• Identify and communicate the need for any special project work to management.
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Maintain cleaning supplies inventory.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

• Manage and train the work of the janitorial staff in the building
• Designate shift and area work assignments
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you
• Manage any employee relations or performance issues quickly and appropriately; Document and report to management or HR
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with time keeping rule and complete payroll documents to ensure all employee time is paid correctly
• Maintain cleaning supplies inventory
• Respond to calls whenever needed
• Enforce all safety policies and procedures; immediately report and investigate accidents
• Complete training courses as required

Account Manager – PM Shift, Full-Time

Recruitment

• Answer inbound calls and emails with recruitment queries.
• Call applicants and sourced candidates to review job openings and schedule for interviews.
• Source passive candidates through online databases.
• Conduct phone interviews with candidates and take detailed notes during their interview.
• Determine whether candidates are qualified for a position and make recommendations for hire or extend offers.
• Collaborate with hiring managers and the rest of the recruitment team in a remote setting.
• Update candidate statuses with correct notes and updates in ATS (ADP Workforce Now).
• Use best practices when speaking with candidates and making recommendations for hire.
• Abide by various internal processes and practices to ensure efficiency and legal compliance.
• Other relevant tasks and projects assigned by department manager.

Director of Janitorial Operations

Account Manager

Account Manager

Account Manager – PM Shift, Full-Time

Recruiter