Client Success Agent

The Facilities Group

Client Success Agent managing customer service issues and coordinating service providers for facilities group. Resolving client concerns and ensuring service contract compliance in a remote capacity.

Posted 6/17/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $21 - $24 per hourWebsite

About the role

Key responsibilities & impact

Partner with client-specific locations to provide updates and support on services planned and rendered.
Schedule Independent Service Providers (ISPs) for services and monitor through completion for client satisfaction.
Manages the life cycle of a client work order, including: Creating the work order, Assigning to ISPs, Scheduling the service, Following-up on completion, and Invoicing the client.
Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and 3rd part work order management systems.
Serve as the liaison between the client and Independent Service Provider(ISP).
Manage customer concerns as they arise in a timely and professional manner.
Accurately manage and update ISP and client activities in JANIT.
Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments.

Requirements

What you’ll need

High school diploma or GED.
At least one-year of proven customer service experience in any industry. (Preferred)
Adaptable and able to work in a fast-paced environment.
Strong attention to detail.
Intermediate knowledge of MS Office products, including: Outlook, Word, Excel, and TEAMS
Excellent time management skills.
Clear and effective communicator.
Ability to multi-task.
Self-motivated with a go-getter attitude.
Meet or exceeds deadlines.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account The Facilities Group Website LinkedIn All Job Openings 10,000+ employees Founded 2020 🤝 B2B 💰 Private Equity Round on 2022-02 B2B
Facility Management
Healthcare The Facilities Group is a leading provider of integrated facilities management solutions. They offer a diverse range of services designed to enhance and transform facility management experiences across various industries. Their offerings include janitorial services, supplemental staffing, security services, and specialized maintenance tailored for sectors such as healthcare, education, and corporate environments. Committed to operational excellence, The Facilities Group employs cutting-edge technology and a customer-focused approach to ensure effective and efficient service delivery. Client Success Agent 🔥 7 minutes ago 🐊 Florida – Remote 💵 $21 - $24 / hour ⏰ Full Time 🟢 Junior 🏆 Customer Success 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Partner with client-specific locations to provide updates and support on services planned and rendered.
Schedule Independent Service Providers (ISPs) for services and monitor through completion for client satisfaction.
Manages the life cycle of a client work order, including: Creating the work order, Assigning to ISPs, Scheduling the service, Following-up on completion, and Invoicing the client.
Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and 3rd part work order management systems.
Serve as the liaison between the client and Independent Service Provider(ISP).
Manage customer concerns as they arise in a timely and professional manner.
Accurately manage and update ISP and client activities in JANIT.
Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments. 🎯 Requirements
High school diploma or GED.
At least one-year of proven customer service experience in any industry. (Preferred)
Adaptable and able to work in a fast-paced environment.
Strong attention to detail.
Intermediate knowledge of MS Office products, including: Outlook, Word, Excel, and TEAMS
Excellent time management skills.
Clear and effective communicator.
Ability to multi-task.
Self-motivated with a go-getter attitude.
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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicework order managementIVR validationschedulinginvoicingattention to detailtime managementmulti-tasking

Soft Skills

adaptabilitycommunicationself-motivationprofessionalismgo-getter attitude

Certifications

high school diplomaGED