Partner Success Specialist

LifeStation

Partner Success Specialist at LifeStation supporting and growing relationships with healthcare and community-based partners. Ensuring exceptional service delivery through effective communication and collaboration with internal teams.

Posted 7/3/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a primary point of contact for assigned healthcare, managed care, Medicaid, LTSS, HCBS, and community-based partners
Build strong, trusted relationships with client contacts, including care managers, case managers, care coordinators, provider relations teams, and program leaders
Support partners in their goal of delivering exceptional care and service to their members
Communicate directly with clients through email, phone, and virtual meetings
Coordinate with internal teams to resolve client questions, service issues, claims-related inquiries, and operational escalations
Monitor and review client escalations to ensure timely resolution and identify recurring trends or process improvement opportunities
Assist with new partner onboarding, helping clients understand LifeStation processes, reporting, workflows, and support channels
Provide timely data, reports, and account insights to help clients measure program success
Partner with Account Management and Client Operations to support client satisfaction, retention, and growth
Maintain accurate documentation of client communications, issues, follow-ups, and resolutions
Bring a service-oriented mindset to every client interaction

Requirements

What you’ll need

3+ years of experience in customer service, client success, account management, healthcare operations, care coordination, or a related field
Strong verbal and written communication skills
Ability to build and maintain meaningful relationships with clients, partners, and internal teams
Strong problem-solving skills and comfort managing escalations
Highly organized, detail-oriented, and able to manage multiple priorities
Comfortable working in a fast-paced, dynamic environment
Collaborative team player with a genuine desire to help others
Ability to understand client workflows, identify needs, and coordinate solutions across teams
Bachelor’s degree preferred

Benefits

Comp & perks

Opportunity to grow with an experienced and collaborative team
Entrepreneurial work environment with the freedom to get things done
High-visibility role with opportunities for career growth
Meaningful work supporting safety, independence, and quality of life
Excellent location close to highways and public transportation
Comprehensive insurance coverage
401(k) retirement savings plan with employer match
Company-paid life insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Client OnboardingData ReportingOperational Escalation ManagementProcess ImprovementClaims Management

Soft Skills

Highly OrganizedDetail-OrientedCollaborative Team PlayerService-Oriented MindsetAbility to Manage Multiple Priorities

Certifications

Bachelor’s Degree Preferred