LifeStation

Customer Success Manager

• Serve as a primary point of contact for assigned healthcare, managed care, Medicaid, LTSS, HCBS, and community-based partners
• Build strong, trusted relationships with client contacts, including care managers, case managers, care coordinators, provider relations teams, and program leaders
• Support partners in their goal of delivering exceptional care and service to their members
• Communicate directly with clients through email, phone, and virtual meetings
• Coordinate with internal teams to resolve client questions, service issues, claims-related inquiries, and operational escalations
• Monitor and review client escalations to ensure timely resolution and identify recurring trends or process improvement opportunities
• Assist with new partner onboarding, helping clients understand LifeStation processes, reporting, workflows, and support channels
• Provide timely data, reports, and account insights to help clients measure program success
• Partner with Account Management and Client Operations to support client satisfaction, retention, and growth
• Maintain accurate documentation of client communications, issues, follow-ups, and resolutions
• Bring a service-oriented mindset to every client interaction

Partner Success Specialist

Account Executive

• Handle inbound sales & outbound sales calls from new and existing customer
• Close sales by presenting solutions that fit customer needs
• One call close sale
• Upsell and cross-sell additional products when appropriate
• Maintain expert-level product knowledge and stay up to date on offerings
• Achieve & exceed sales targets in a competitive, team-oriented environment

Partner Success Specialist

Inside Sales Representative