Care Coordinator

• Support administrative care management activities, including member outreach, inbound calls, and service scheduling
• Serve as a point of contact for members, providers, and staff to resolve issues
• Contact members by phone regarding care-plan next steps, community or health-plan resources, scheduling questions, concerns, and ongoing education
• Connect members with health-plan and community resources to support high-quality customer care
• Apply working knowledge of assigned health plan activities and resources
• Handle member and provider inquiries, requests, and concerns, including explaining care-plan procedures and protocols
• Support member onboarding and administrative duties, including sending welcome letters, correspondence, and educational materials
• Document and maintain non-clinical member records in accordance with state and regulatory requirements
• Make referrals to address Social Determinants of Health needs
• Perform other duties as assigned
• Comply with all policies and standards

Care management coordinator supporting Centene members through remote outreach and healthcare-resource navigation

Care Management Support Coordinator II

Care management coordinator supporting Centene’s 28 million members through remote outreach, scheduling, and healthcare-resource navigation. Maintaining compliant records and resolving member and provider inquiries.

• Review records and assist with patient consent, initial screening, and virtual health visits
• Prepare and maintain registration information
• Troubleshoot and assist patients to ensure successful virtual connections
• Provide support to providers and assigned clinics
• Recognize urgent situations and implement appropriate procedures
• Communicate pertinent information for upcoming visits
• Meet productivity standards using assigned resources and organizational protocols
• Provide technical support to patients and caregivers using computers and mobile devices
• Assist with downloading and navigating the virtual health client and virtual care services
• Modify and schedule virtual care appointments in Capstone
• Assess situations and provide appropriate technical and process solutions
• Resolve caller inquiries according to department protocols, escalating when appropriate
• Follow up on messages through satisfactory completion or escalation
• Make outbound calls to offer proactive technical support
• Develop understanding of policies and exercise judgment outside standard protocols

Virtual Care Coordinator connecting oncology patients with Moffitt’s telemedicine services

Virtual Care Coordinator

Virtual Care Coordinator connecting oncology patients with Moffitt’s telemedicine services. Supporting patient registration, virtual visits, scheduling, and technical troubleshooting.

• Develop, assess, and coordinate holistic care management activities to support quality, cost-effective healthcare outcomes
• Develop or assist with personalized service care plans for long-term care members
• Educate members and families/caregivers about services, benefits, procedures, healthcare instructions, referrals, and service options
• Evaluate member needs and available resources, and facilitate appropriate care plans
• Identify providers, specialists, community resources, and durable medical equipment services
• Coordinate between members/families/caregivers and care provider teams to ensure services are accessible
• Provide resource support related to employment, housing, participant direction, independent living, justice, and foster care
• Monitor care plans, member status, and outcomes; recommend updates based on member needs
• Interact with long-term care providers and partners to ensure member needs are met
• Collect, document, and maintain member information and care management activities for regulatory compliance
• Perform in-home or on-site visits to assess member needs and collaborate with providers and resources
• Provide feedback to leadership on opportunities to improve quality and cost-effective service delivery
• Perform other duties as assigned and comply with policies and standards

LTSS care coordinator managing waiver-member services for Centene, a national healthcare company

LTSS Service Care Coordinator

LTSS Service Care Coordinator supporting Aging and Physical Disabilities Waiver members for Centene, a national healthcare company. Developing care plans, conducting home assessments, and coordinating providers and community resources.

• Coordinate care for individual clients through assessment, care planning, implementation, coordination, monitoring, and evaluation
• Perform duties virtually or face-to-face based on contractual requirements
• Promote appropriate use of clinical and financial resources to improve care quality and member satisfaction
• Provide care coordination to members with behavioral health conditions requiring intensive interventions and oversight
• Conduct in-depth health risk and comprehensive needs assessments covering psychosocial, physical, medical, behavioral, environmental, and financial factors
• Develop, communicate, document, and implement individualized care plans
• Serve as a point of contact to ensure services are appropriately delivered, including transitions to home care, backup plans, and community-based services
• Monitor strategies and plans of care, measure intervention effectiveness, and identify gaps and trends
• Collect clinical path variance data to identify improvement opportunities
• Collaborate with interdisciplinary care plan teams, members, caregivers, legal representatives, physicians, care providers, and ancillary services
• Educate providers, staff, members, and families on care coordination and health strategies
• Facilitate cost-effective delivery of quality care across the continuum
• Advocate for members by identifying and addressing gaps in care
• Maintain professional relationships with inpatient, outpatient, and community resources
• Assist with orientation and mentoring of new team members
• Assist members with questions and concerns regarding care, providers, or the delivery system
• Generate reports in accordance with care coordination goals

Care Coordinator improving member outcomes for Magellan Health in New Mexico

Care Coordinator coordinating behavioral and medical services for Magellan Health members in Grants or Gallup, New Mexico. Assessing needs, managing care plans, and improving quality and cost outcomes.

• Support disease management through proactive patient monitoring, assessment, education, and follow-up
• Empower patients and families in self-care practices and motivational and behavioral change modalities
• Provide competency-based education to patients, staff, and providers
• Maintain care management databases
• Provide education and preventive health measures and help patients with chronic disease or conditions set behavior-change goals
• Participate in controlling cost-effective services through appropriate staffing, equipment, supplies, and patient-care management
• Incorporate restorative-care principles into daily direct care
• Evaluate, develop, and implement clinical program components to optimize patient-care strategies and goals
• Conduct interviews and assessments and use information from residents/families to plan, implement, and evaluate care
• Provide timely internal and external customer service professionally and respectfully

RN care coordinator supporting chronic-disease management at University of Mississippi Medical Center

RN, Care Coordinator – Surgery, Division of Plastic and Reconstructive Surgery

RN care coordinator supporting chronic-disease management at University of Mississippi Medical Center.
Educating patients, coordinating care, and optimizing clinical programs within plastic and reconstructive surgery.

• Provide support to the Care Management team coordinating care for identified members/patients throughout the healthcare continuum
• Work closely as a healthcare team member
• Perform clerical tasks related to overall team functions and activities
• Support activities identified during the initial and ongoing assessment and management of members/patients
• Work under the direction of the Supervisor or Manager

Care Integration Coordinator supporting patient care management at Providence healthcare network

Care Integration Coordinator

Care Integration Coordinator supporting Providence’s patient-focused healthcare network. Assisting Care Management teams with coordinated care, assessments, patient management, and clerical operations.

• Conduct service coordination functions for a defined caseload of individuals in specialized programs
• Facilitate the Person Centered Planning process with supported individuals
• Conduct assessments and develop comprehensive Person Centered Support Plans and backup plans
• Interface with Medical Directors and participate in interdisciplinary care rounds
• Engage members’ circles of support and manage physical health, behavioral health, and long-term services and supports needs
• Perform face-to-face program assessments using predefined tools and questions
• Apply motivational interviewing techniques for evaluations, coordination, and management of waiver, behavioral health, and physical health needs
• Identify potential clinical healthcare needs and gaps in care
• Coordinate cases as the single point of contact with clinical healthcare management and interdisciplinary teams
• Manage non-clinical needs of members with chronic illnesses, comorbidities, and disabilities
• Document members’ short- and long-term service and support goals with their chosen care teams
• Mentor, train, or serve as a subject matter expert or preceptor for new staff
• Participate in process improvement initiatives
• Submit utilization and authorization requests with supporting care-plan documentation
• Report critical incidents to internal and external parties, including state and county agencies
• Assist with appeals, fair hearings, member grievances, and state audits

LTSS Service Coordinator managing Wisconsin members’ long-term care at Elevance Health

Family Care Service Coordinator

LTSS Service Coordinator coordinating person-centered care plans for Wisconsin members with disabilities and long-term care needs.
Conducting assessments, managing caseloads, and collaborating with healthcare and community teams.

• Perform work consistent with NYAP’s mission, values, and philosophies
• Complete required training
• Develop and implement recruitment strategies for viable licensed foster homes
• Support potential foster parents in understanding youth needs, mentoring primary families, and reunification goals
• Recruit new foster families with current, former, and prospective foster parents
• Implement foster care rules, regulations, and policies
• Conduct face-to-face meetings with potential families within the first two weeks
• Assist families with required information and licensing paperwork
• Help foster parents overcome licensing barriers
• Develop and submit comprehensive home studies for approval
• Maintain and update foster home records
• Provide ongoing training and support to licensed foster homes
• Complete annual evaluations and recertification
• Support foster parents through information, education, meetings, support groups, and one-on-one discussions
• Travel as needed to provide community-based services to youth and families
• Participate in Continuous Quality Improvement activities
• Participate in weekly supervision
• Report incidents to state and supervisory agencies when appropriate

Foster care licensing coordinator supporting Kentucky families and children through NYAP’s social services

Foster Care Licensing Coordinator

Foster care licensing coordinator supporting Kentucky children, families, and foster parents for NYAP’s nonprofit social services programs. Recruiting, training, licensing, and supporting foster homes across Winchester and Louisville.

• Perform comprehensive member assessments, including face-to-face and in-home visits
• Develop and implement individualized care plans with members, caregivers, physicians, and support networks
• Monitor care plans, document interventions, and adjust plans as needed
• Promote integration of behavioral health, LTSS, and community resources
• Evaluate benefits and advise on funding sources
• Facilitate interdisciplinary care team meetings and collaborate with team members
• Use motivational interviewing to educate and support members
• Identify barriers to care and address psychosocial, financial, and medical concerns
• Develop prevention plans for critical incidents to protect member health and safety
• Maintain accurate documentation in electronic systems and comply with standards
• Travel locally 25–40% for member visits
• Perform other duties as assigned

Care Coordinator managing Medicaid and Medicare members for Oregon healthcare organization

Care Coordinator – Licensed

Care Coordinator supporting Medicaid and Medicare members through assessments, care plans, and interdisciplinary collaboration.
Umpqua Health delivers integrated healthcare and care coordination across Oregon’s Douglas County.

• Perform comprehensive member assessments, including face-to-face and in-home visits
• Develop and implement individualized care plans with members, caregivers, physicians, and support networks
• Monitor care plans, document interventions, and adjust plans as needed
• Promote integration of behavioral health, LTSS, and community resources
• Evaluate benefits and advise on funding sources
• Facilitate interdisciplinary care team meetings and collaborate with team members
• Use motivational interviewing to educate and support members
• Identify barriers to care and address psychosocial, financial, and medical concerns
• Develop prevention plans for critical incidents to protect member health and safety
• Maintain accurate documentation in electronic systems and comply with standards
• Manage a caseload of Medicaid and Medicare members, including LTSS waiver participants
• Travel locally 25–40% for member visits

Care Coordinator managing integrated Medicaid and Medicare care for Umpqua Health members

Care Coordinator, Licensed

Care Coordinator managing integrated Medicaid, Medicare, behavioral health, and LTSS services for Umpqua Health members.
Conducting assessments, care planning, and local member visits across Douglas County, Oregon.

• Assess individual needs regarding social determinants of health
• Coordinate care and connect clients with appropriate services and resources
• Help clients build coping skills, self-determination, and personal empowerment
• Work collaboratively with a multidisciplinary care team
• Offer mentorship, advocacy, and coaching
• Create a judgment-free, safe, and supportive environment
• Support the medication for addiction treatment office
• Assist patients with navigating recovery and reducing barriers to recovery
• Coordinate service needs to build and maintain a healthy recovery network
• Support clients in accessing appropriate levels of care

SUD Care Coordinator supporting addiction recovery services at Wentworth-Douglass Hospital

Care Coordinator, Behavioral Health

SUD Care Coordinator supporting addiction recovery and medication treatment services at Wentworth-Douglass Hospital. Assessing patient needs, coordinating resources, and empowering recovery journeys.

• Assess patients’ knowledge of late-stage CKD and treatments, and provide education to support informed decisions during transition to RRT
• Provide support, guidance, and care coordination for patients seeking conservative or palliative care
• Liaise with appropriate staff to ensure patients and family members receive comprehensive information on dialysis modalities, transplantation, conservative care, and hemodialysis access types
• Organize late-stage CKD patient populations regarding education, modality selection, permanent access placement and maintenance, and transition to RRT
• Use motivational interviewing techniques to encourage members to engage in their own care
• Participate in interpreting summary clinical data and using it to improve late-stage CKD care processes

Renal Care Coordinator supporting U.S. nephrology practices and late-stage CKD patients remotely

Renal Care Coordinator

Remote Renal Care Coordinator supporting nephrology practices and late-stage CKD patients in the United States.
Providing education, care coordination, and dialysis transition support.

• Serve as the first point of contact for prospective clients via phone, email, and text
• Provide exceptional customer service and a welcoming experience
• Coordinate the new client onboarding process with the Care Services Manager
• Schedule consultations and match clients with clinicians
• Coordinate insurance matters with the billing team
• Set up client portals and manage intake documentation
• Maintain accurate client records and create client profiles in Simple Practice
• Communicate with clients, clinicians, and internal team members to support seamless onboarding
• Handle client transfers, cancellations, reschedules, and clinician transitions
• Collaborate with the leadership team to support client care, workflow efficiency, and administrative initiatives

Part-time hybrid care coordinator onboarding mental-health clients for A Place To Turn

Assistant Care Coordinator

Part-time hybrid Assistant Care Coordinator onboarding clients for A Place To Turn, a mental-health therapy provider.
Coordinating consultations, clinician matching, insurance, portals, and intake records.

• Coordinate care for patients by ensuring access to eligible resources and programs
• Assist with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under Manager guidance
• Escalate cases to Integrated Care Nurses as needed
• Assist the clinical team with moving patients through the continuum of care
• Identify eligible resources and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to enroll members in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Provide exceptional two-way oral and written communication
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care
• Serve as a team lead, handle advanced escalations, support peers, and apply advanced critical thinking

Care Coordinator supporting kidney disease patients for DaVita, a comprehensive kidney care provider

Care Coordinator, Experienced

Care Coordinator supporting CKD and ESRD patients for DaVita, a comprehensive kidney care provider. Coordinating resources, referrals, screenings, and communications across clinical care teams.

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing directed tasks
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way oral and written communication
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Care Coordinator helping DaVita kidney-care patients navigate chronic conditions in Richmond

Care Coordinator helping DaVita kidney-care patients navigate chronic conditions and access resources. Coordinating referrals, screenings, calls, and documentation across clinics and care teams.

• Manage the member experience from completed trip intake through transportation completion
• Monitor trips, perform trip recovery and templating, solve problems, and update customer notes
• Contact members, providers, and facilities to confirm, correct, and verify trip information
• Provide member education and ensure successful transportation outcomes
• Liaise with health plan clients, members, and internal and external partners
• Provide support to client- or stakeholder-identified populations needing extra care
• Maintain impacted member lists and follow up to confirm safe, timely travel to and from appointments
• Document escalations, action plans, complaints, grievances, and care coordination services in appropriate systems
• Process escalated trips promptly to prevent complaints and service failures
• Report unusual trip circumstances and vendor-operation inefficiencies to leadership
• Maintain understanding of MTM technology, portals, applications, and NEMT services
• Ensure compliance with KPIs, contract requirements, policies, procedures, training, and monthly development documentation
• Set reservations for select managed facilities and members
• Perform other duties as assigned

Regional Care Coordinator managing non-emergency medical transportation for MTM Health

Regional Care Coordinator

Regional Care Coordinator managing non-emergency medical transportation for MTM Health. Coordinating trips, member support, escalations, and safe appointment transportation outcomes.

• Develop, assess, and coordinate holistic care management activities for quality, cost-effective healthcare outcomes
• Develop or assist with personalized service care plans for long-term care members
• Educate members and families/caregivers on available services and benefits
• Evaluate member needs and available resources and facilitate appropriate care plans
• Identify providers, specialists, and community resources for long-term care
• Coordinate between members/families/caregivers and care provider teams to ensure services are accessible
• Provide resource support for employment, housing, participant direction, independent living, justice, and foster care needs
• Monitor care plans, member status, and outcomes and recommend updates based on member needs
• Interact with long-term care healthcare providers and partners
• Collect, document, and maintain member information and care management activities for regulatory compliance
• Perform on-site visits to assess member needs and collaborate with providers and resources
• Facilitate education on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits
• Provide leadership feedback on opportunities to improve quality of care and service delivery
• Perform other assigned duties and comply with policies and standards

LTSS care coordinator managing HIV Waiver members for Centene’s healthcare programs

LTSS care coordinator supporting HIV Waiver members through assessments, care plans, and community referrals. Coordinating Centene healthcare services with providers, families, and community resources.

• Answer current and prospective patient questions.
• Triage inquiries to the appropriate medical staff across multiple platforms.
• Ensure accurate data flow across platforms.
• Troubleshoot patient technical problems within the internal dashboard system.
• Help support our members' labs, pharmacy, and other resource needs.
• Assist members with vulnerable mental health through safety planning and intervention.

Care Coordinator providing gender-affirming telehealth support.

Care Coordinator ensuring excellent patient care and satisfaction in a remote telehealth environment. Addressing queries and supporting members through the care process, focusing on gender-affirming services.

• Play a critical role in ensuring the success and stability of foster placements by supporting both the youth and the caregivers.
• Help increase visibility and awareness of the foster care program by assisting with administrative tasks, engaging in marketing and outreach efforts, and enhancing the program’s social media presence.
• Conduct home visits and provide case management and support to foster families.
• Coordinate services, manage documentation and compliance tasks, and collaborate with internal staff and community partners.
• Develop content or materials for outreach and engage with the community to recruit and support new foster homes.
• Participate in an on-call weekend rotation to ensure 24/7 support and coverage for foster families in the Greenville area in case of emergencies or urgent needs.

Foster Care Coordinator ensuring success and stability of foster placements at Thompson.

Foster Care Coordinator

Foster Care Coordinator ensuring success and stability of foster placements by supporting youth and caregivers. Engaging in outreach, administrative tasks, and community partnerships for foster care program visibility.

• Provides leadership and technical oversight for all non-laboratory staff performing POCT across hospital and off-site locations
• Responsible for coordinating the onboarding and orientation of new employees and students
• Acts as the liaison between CGH and associated outside educational institutions
• Develops and implements training programs for laboratory staff for all newly implemented technologies, methodologies, and protocols in the diagnostic laboratory
• Maintains all operator certification files and laboratory employee competency files in compliance with regulatory requirements
• Performs random monthly inspection readiness audits (at hospital and off-site locations) of testing, documentation, QC, and training to ensure continuous compliance with all regulatory and accreditation standards
• Assists in the development and implementation of ongoing quality control (QC) and performance improvement (PI) programs for the laboratory
• Supervises daily operations and personnel of the Main Clinic Laboratory
• Communicates and reports daily to the Laboratory Director or Assistant Director
• Reviews monthly QC data and results of inspection readiness audits, develops action plans, and monitors ongoing performance
• Provides regular reports to The Laboratory Administrative Director and Laboratory Medical Director

Point of Care Coordinator overseeing POCT compliance and training in healthcare settings

Section Supervisor, Point of Care Coordinator, Lab Educator

Point of Care Coordinator managing POCT programs for hospitals and off-site locations. Providing technical oversight, training, and ensuring compliance with laboratory standards.

Care Coordinator jobs in United States

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Care Management Support Coordinator II

Virtual Care Coordinator

LTSS Service Care Coordinator

Care Coordinator

RN, Care Coordinator – Surgery, Division of Plastic and Reconstructive Surgery

Care Integration Coordinator

Family Care Service Coordinator

Foster Care Licensing Coordinator

Care Coordinator – Licensed

Care Coordinator, Licensed

Care Coordinator, Behavioral Health

Renal Care Coordinator

Assistant Care Coordinator

Care Coordinator, Experienced

Care Coordinator

Regional Care Coordinator

LTSS Service Care Coordinator

Care Coordinator

Foster Care Coordinator

Section Supervisor, Point of Care Coordinator, Lab Educator