Care Management Support Coordinator II

Centene Corporation

Care management coordinator supporting Centene’s 28 million members through remote outreach, scheduling, and healthcare-resource navigation. Maintaining compliant records and resolving member and provider inquiries.

Posted 8/13/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member outreach and administrative care management, ensuring compliance with state and regulatory guidelines while providing high-quality customer service. Proficient in documenting non-clinical member records and connecting members with health-plan and community resources.

Highest-signal resume keywords

Member OutreachCare ManagementDocumentation ComplianceHealth Plan KnowledgeTelephonic Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Member Record DocumentationCare-Plan ProceduresService SchedulingSocial Determinants of HealthInbound Call Handling

Soft Skills

Problem SolvingCustomer ServiceCommunication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Health Plan ActivitiesCommunity ResourcesMember OnboardingRegulatory RequirementsLocal Benefits

About the role

Key responsibilities & impact

Support administrative care management activities, including member outreach, inbound calls, and service scheduling
Serve as a point of contact for members, providers, and staff to resolve issues
Contact members by phone regarding care-plan next steps, community or health-plan resources, scheduling questions, concerns, and ongoing education
Connect members with health-plan and community resources to support high-quality customer care
Apply working knowledge of assigned health plan activities and resources
Handle member and provider inquiries, requests, and concerns, including explaining care-plan procedures and protocols
Support member onboarding and administrative duties, including sending welcome letters, correspondence, and educational materials
Document and maintain non-clinical member records in accordance with state and regulatory requirements
Make referrals to address Social Determinants of Health needs
Perform other duties as assigned
Comply with all policies and standards

Requirements

What you’ll need

High School diploma or GED
1–2 years of related experience
Knowledge of assigned health plan activities and resources
Knowledge of local benefits and resources
Ability to perform member and provider outreach telephonically
Ability to document member records in accordance with state and regulatory guidelines
For Florida-Sunshine Health Plan, all interactions with members are done telephonically

Benefits

Comp & perks

Competitive pay
Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off
Holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Incentives may be included in total compensation
Reasonable accommodation support