Care Coordinator

DaVita Kidney Care

Care Coordinator helping DaVita kidney-care patients navigate chronic conditions and access resources. Coordinating referrals, screenings, calls, and documentation across clinics and care teams.

Posted 8/4/2026full-timeRichmond • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating patient care, managing referrals, and maintaining accurate documentation while ensuring high-quality service and patient satisfaction. Proficient in communication and collaboration with clinical teams and stakeholders to facilitate access to resources.

Highest-signal resume keywords

Care CoordinationPatient CommunicationMicrosoft Office ProficiencyElectronic Medical Records ExperienceConfidential Information Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care ManagementReferral CoordinationNon-Clinical ScreeningPatient SupportDocumentation Accuracy

Soft Skills

Strong Verbal CommunicationDiscretion and Sound JudgmentAutonomous WorkTeam Collaboration

Tools & Technologies

Microsoft ExcelMicrosoft Outlook

Certifications & Qualifications

CNAMA

Industry Keywords

Patient CareHealth PlansInsurance PayersClinical Medical Office ExperienceService Excellence

About the role

Key responsibilities & impact

Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
Assist the clinical team with moving patients through the continuum of care by completing directed tasks
Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
Communicate directly with patients in a timely and professional manner
Maintain accurate, complete, and confidential documentation
Demonstrate exceptional two-way oral and written communication
Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Requirements

What you’ll need

High school diploma or GED required
2+ years of experience in a professional office environment
Ability to handle confidential information with discretion and sound judgment
Strong verbal communication skills
Proficiency in Microsoft Office, Excel, and Outlook
Prior experience with Electronic Medical Records preferred
Commitment to service excellence and patient satisfaction
Ability to work autonomously while collaborating effectively with the team
1–3 years clinical medical office experience preferred
CNA or MA experience is a plus
Experience coordinating care, including referrals and care management
Familiarity navigating insurance payers
Experience in direct patient care or support
Prior medical office environment experience

Benefits

Comp & perks

Mileage reimbursed
Full IT setup provided
Flexible hybrid schedule
Opportunity for professional growth
Medical, dental, and vision coverage
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Access to Headspace®
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning