DaVita Kidney Care

Administration

• Configuration of Business Processes
• Development of testing scripts and execution of testing
• Troubleshooting issues and delivering solutions
• Security maintenance
• Develop and maintain functional/user documentation
• Creation of functional design documents
• Assist in identifying organizational needs and requirements
• Functional lead/management for given initiatives
• Data analysis for accuracy and comparisons
• Re-engineering and development of processes
• Cross-departmental support- support all departments that utilize our HR systems
• Act as a liaison between end users, functional teams and IT

HRIS Administration Analyst III – IT

Operations

• As a Healthcare Operations Manager (Facility Administrator) at DaVita, you’ll be a part of a Team that values work-life balance and where your personal and professional growth is a top priority.
• Patients come first. You have an opportunity to build on your relationship with your patients, while also continuously improving their health through clinical goal setting and quality improvement initiatives.
• You'll go home every day knowing you are making a difference in patients' lives and that you are developing your team to reach their full potential.
• Lead a Team. Develop, mentor and inspire a cross-functional clinical team (census dependent on state laws) to deliver the best for our patients, teammates and community.
• Manage complete operation and performance of the clinic: adhere to budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
• It's your clinic to run. You aren't alone though. You will have the support and guidance of your director, regional peers and the greater company to help you manage your facility.

Healthcare Operations Manager

• Lead a Team that appreciates, supports and relies on each other in a positive environment.
• Performance-based rewards based on stellar individual and team contributions.

Revenue Operations

• Provide leadership and direction to assigned specialists on the ROPS Setup Team
• Manage daily workflows for functional areas (which can include Claim Content, Contract loading, Plan evaluation, and other various Setup Team functions)
• Hold the team accountable for productivity metrics; identify barriers to growth and address underperformance with a solution-driven approach
• Identify efficiencies in Setup LOB and test process changes
• Partner with other ROPS and Finance Teams to align on change messaging
• Translate tactical goals into actions and think beyond immediate scope to make decisions in the context of the bigger picture for Lighthouse
• Conduct performance development, coaching, and management for teammates.

Supervisor, Revenue Operations – Fully Remote

Manager

• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients.
• This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.
• DaVita Integrated Kidney Care (DaVita IKC) is an the integrated care division of DaVita Inc. working on DaVita’s vision to provide integrated care to all ESRD patients, who are some of the most medically complex and vulnerable patient populations in the US.
• Our more than 600 dedicated nurses, care coordinators, nurse practitioners (NPs) and business professionals integrate and manage care for more than 20,000 patients with late-stage chronic kidney disease (CKD) and end stage renal disease (ESRD) across the US each month.
• We’ve proven that integrating care achieves the triple aim of improved patient quality of life, better outcomes and lower total cost of care.

Registered Nurse, Case Manager

• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients.
• This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.
• DaVita IKC is an integrated care division of DaVita Inc. working on DaVita’s vision to provide integrated care to all ESRD patients.

Events

• Be a part of a team that supports and relies on each other in a positive environment.
• Deliver care to patients who are often dealing with multiple co-morbidities which require unique treatment plans and the ability to leverage a broad range of nursing skills and knowledge.
• Oversee a group of patients with the support of PCTs to conduct patient observations, measuring stats and machine set up.
• Work daily in a hospital setting.
• Deliver dialysis to patients at a contracted healthcare system, and become an integral part of both the hospital and DaVita team.
• Provide lifesaving care during regularly scheduled and on-call shifts.
• As an Acute (Inpatient) Dialysis Nurse you'll provide specialty nephrology care within a variety of settings (ICU, CCU, ED and more).

RN Virtual Hiring Event

Program Manager

• Develop, implement, and execute initiatives aimed at enhancing the skills and performance of teammates across DaVita.
• Work collaboratively with executive faculty, coaches, external vendors, business leaders, and learning professionals to build high-impact learning and development initiatives.
• Manage multiple complex projects, ensuring alignment with organizational goals and evaluating effectiveness.
• Support integration of AI into offerings to automate processes and systemize programs for scale.
• Serve as a subject matter expert in adult learning principles and design high-impact coaching, mentoring, and team development programs.
• Communicate program strategy, risks, and achievements to senior leadership and collaborate with various leaders across DaVita.

• Perform revenue cycle duties including processing patient insurance information through the patient intake process
• Communicate with insurance payers to ensure proper insurance coverage for patients or ensure timely and accurate reimbursement
• Communicate with patients and advocate on their behalf to help resolve disputes
• Collaborate with revenue operations teams and clinics to ensure timely and accurate insurance information
• Maintain current patient account information and confidentiality according to HIPAA regulations

Bilingual Revenue Specialist I

ServiceNow

• Develop, configure, and maintain solutions within the HRSD and ITSM modules.
• Implement and support AI capabilities using NowAssist to streamline workflows and enhance productivity.
• Build custom applications, workflows, and integrations to meet business requirements.
• Handle operational catalog item changes, manage update sets, and perform routine platform maintenance.
• Provide Tier 2 and Tier 3 support, troubleshooting and resolving defects and incidents.
• Ensure the stability and performance of critical business processes on the platform.
• Collaborate with Senior Developers and Engineers to execute on the platform roadmap.
• Partner with business analysts and stakeholders to translate business requirements into technical solutions.
• Participate in Agile processes, including sprint planning, daily stand-ups, and retrospectives.
• Document technical designs, processes, and user guides.

ServiceNow Developer

• Contribute to the long-term strategy and roadmap for the ServiceNow platform.
• Support architectural decisions and provide insight for new and complex projects.
• Serve as the designated SME for modules and processes within DaVita's ServiceNow environment.
• Support the end-to-end design and implementation of high-profile projects such as an HRSD implementation.
• Drive AI enablement initiatives within the ServiceNow platform using NowAssist to improve user experience and operational efficiency.
• Oversee and support complex integrations related to enterprise service delivery.
• Ensure the stability and performance of critical business processes on the platform, providing Tier 3 support and resolving complex issues.
• Serve as a key teammate for identifying and resolving root causes of systemic issues.
• Work with architects and other engineers to focus on long-term strategy and large project efforts.
• Provide guidance, code reviews, knowledge sharing, and mentorship to developers and administrators.
• Partner with stakeholders to gather requirements and ensure solutions meet business needs.

Senior ServiceNow Developer

• Initiate and drive work streams of projects that directly impact the organization’s overall health via improved Yield.
• Create and maintain a robust project plan, set challenging goals and deadlines per executive asks, calculating impact to Yield, Bad Debt, and overall project ROI, and solution analysis.
• Participate and potentially lead project updates with executives and stakeholders, some of which may be high visibility to VPs and above.
• Proactively monitor team’s book of business outcomes and findings through data analytics and/or trend analysis and root cause analysis.
• Take findings and develop/pitch/initiate process improvements in areas with the most significant impacts to the organization.
• Meet with project teams on an ongoing basis, facilitate project team next steps through data driven findings on a facilitator and/or (data) analytical support level.
• Meet with business partners regularly and impacted teams to maintain relationships with, and provide high level updates and results on initiatives.
• Conduct ad hoc data analytics and deep dive requests.

Business Analyst – ROPS

Auditor

• Prepares and performs internal quality audits, including but not limited to, electronic and paper medical records, recordings, and live audits
• Communicates and works with the team to resolve issues identified in the audit in a timely manner
• Assists with results interpretation and communication to market leadership
• Provides continuous quality improvement suggestions to leadership based on audit and reporting findings
• Provides support for focal audits, including design, implementation, reporting, and action planning structure
• Provides flex audit coverage for auditors
• Partners with auditors to evaluate market- and teammate-level opportunities for coaching and intervention
• Provides informal coaching and guidance to Auditors, and escalates performance issues to leadership
• Coordinates and helps lead monthly team meetings with the Clinical Quality Auditors, providing updates on team goals, progress toward those goals, and activities that impact the team
• Structures data requests, analyzes data, and performs root cause analysis
• Assists in the review of quality policies and processes governing IKC operations as deemed necessary by leadership

Auditor, Clinical Support – Part-time Per Diem

Technical Product Manager

• Act as the strategic advisor for the ITSM ServiceNow platform, translating business requirements into out-of-the-box or low-customization solutions.
• Evaluate requests critically to prevent over-customization and technical debt; confidently guide customers toward sustainable, best-practice solutions.
• Review ServiceNow version release notes to proactively determine how new versions will impact our current landscape and present new, value-add features to the team.
• Work closely alongside our Process Manager to thoroughly learn and understand DaVita’s specific processes and culture.
• Represent the Process Management Team during the ServiceNow Development team's technical reviews to ensure alignment between the requested experience and the technical design.
• Manage the IDEA queue, prioritizing intake based on strategic value, platform health, and business impact.
• Create comprehensive testing plans to ensure high-quality releases.
• Drive the strategy for how our ITSM ServiceNow product integrates with other enterprise tools, specifically Microsoft SharePoint, Microsoft Teams, and our CCaaS product (NICE CXone Copilot).
• Guide the team through the upcoming implementation of AI features within ServiceNow using Now Assist.
• Lead the strategic transition from our current transactional chatbot to ServiceNow's next-generation conversational LLM-based chatbot.

Technical Product Manager – IT

• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes
• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards
• Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns
• Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed
• Complete action plans with team members, focusing on clinical drivers and patient safety concerns
• Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching
• Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles

HRIS Administration Analyst III – IT

Healthcare Operations Manager

Healthcare Operations Manager

Supervisor, Revenue Operations – Fully Remote

Registered Nurse, Case Manager

Registered Nurse, Case Manager

RN Virtual Hiring Event

Program Manager

Bilingual Revenue Specialist I

ServiceNow Developer

Senior ServiceNow Developer

Business Analyst – ROPS

Auditor, Clinical Support – Part-time Per Diem

Technical Product Manager – IT

Clinical Services Manager – MCS