DaVita Kidney Care

Manager

• Provide leadership and vision for the team
• Develop strategies for patient care and transplant health
• Collaborate with clinical teams to improve outcomes
• Drive performance and accountability within the team
• Ensure compliance with regulatory and safety standards

Manager, Post Transplant Health

Operations

• Develop and maintain relationships with insurance companies
• Collect payment from insurance companies on outstanding patient balances
• Research and resolve problem accounts as needed
• Maximize collections to achieve collection performance goals
• Identify trends and perform root cause analysis on unpaid and underpaid claims
• Research, appeal, and resolve claim rejections, underpayments, and denials with appropriate insurance payor
• Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives

Revenue Specialist II

Data Analyst

• Lead the implementation of new or updating existing data systems
• Build data systems, models or assist in building databases through advanced technical skills
• Programmatically manipulate tables in data repositories through automated processes
• Solve complex problems by analyzing drivers and forming robust approaches
• Develop requirements and collaborate with business partners

Senior Analyst, Data Management – ROPS

• Responsible for the implementation of new or updating of existing data systems, databases, data models and/or data visualization tools
• Coordinate multiple stakeholders including IT, external vendors and business teammates
• Independently exports, transforms and loads data tables into data repositories in order to support maintenance of multiple databases
• Demonstrates thorough understanding for a specific business lane or specific scope of data
• Solves problems by identifying key drivers & developing hypothesis-based approach
• Leads training sessions & office hours to help end users adopt best practices with visualization tool usage
• Develops requirements by collaborating with business partners and translating needs for a specific business or data table
• Effectively coordinates working sessions & synthesizes and sends meeting recaps including next steps.

Data Management Analyst

• Understand and leverage internal Registration business processes, policies and procedures.
• Utilize the ONEReg audit tool to conduct thorough audits of teammates' work to ensure accuracy and adherence to processes.
• Execute coaching and feedback sessions with teammates to support professional growth and improve performance.
• Provide timely and accurate detailed results reporting to Teammates and Leadership.
• Maintain accurate detailed record of audits and coaching sessions.
• Identify trends and guide development of targeted workshops to improve department accuracy and efficiency.
• Coordinate BDP updates and develop new processes based on team opportunities or industry changes.
• Foster an environment of continuous improvement, encouraging best practices and proactive problem-solving.
• Adapts to differences in communication and learning styles. Seeks to understand and applies new or complex concepts.
• Work effectively within a team, facilitate positive interactions, and assist teammates in achieving department accuracy metrics.
• Practice active listening skills, be receptive to feedback from peers and leadership.
• Ad hoc support on research or special projects as needed.

• Report & Dashboard Design: Design, develop, and maintain customized, interactive Tableau dashboards that meet business objectives and track key customer metrics.
• Data Analysis & Insights: Write complex SQL queries to extract, join, and aggregate data from multiple sources. Perform ad-hoc and exploratory analysis of customer, ticketing, and contact center data to identify trends, patterns, and opportunities.
• Stakeholder Collaboration: Partner closely with business teams and cross-functional stakeholders to gather requirements and translate them into actionable operational insights.
• Presentation & Communication: Present findings clearly and effectively using Tableau, Excel, or PowerPoint to support customer experience improvement initiatives.
• Performance Optimization: Optimize report performance and query efficiency to minimize processing time and resource utilization.
• Quality Assurance & Documentation: Perform rigorous QA checks on reports to ensure accuracy, consistency, and compliance with department standards. Document report specifications, designs, and deployment processes for audits and future reference.
• User Training & Support: Implement and deploy reports while providing training and ongoing support to ensure business users can access and interpret data effectively.
• Project Management & Continuous Improvement: Manage multiple projects within an agile environment. Stay updated on the latest trends and best practices in reporting and analytics to proactively propose enhancements.

Customer Experience Reporting and Analytics Analyst

Patient Care

• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members

Patient Care Technician

• Processing patient insurance information through the patient intake process
• Collecting payment on outstanding patient balances
• Resolving credits when overpayments are received from payers and refunds need to be issued
• Communicating with insurance payers to ensure proper insurance coverage for patients
• Responding timely and accurately to payer communications
• Collaborating with other revenue operations teams to ensure seamless processes across teams
• Partnering with clinics teammates to ensure timely and accurate insurance information
• Maintaining current patient account information
• Maintaining confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies
• Attending team meetings, phone conferences, and training as needed

Revenue Specialist I

Registered Dietitian

• Analyze lab-work results and educate patients and their families on what to eat accordingly.
• Build meaningful and long-term relationships with patients and their families in an intimate outpatient setting.
• Be a part of a Team that appreciates, supports and relies on each other in a positive environment.
• Commit to improving patient health through clinical goal-setting and quality improvement initiatives.

General Counsel

• Serve as the primary legal partner for core physician and patient technologies
• Guide the business through the full lifecycle of these products
• Proactively identify and mitigate compliance risks by advising on complex federal and state healthcare laws
• Provide legal support and review for a variety of IT contracts
• Assist with AI and Digital Health Capabilities including interoperability initiatives
• Cultivate trusted, proactive relationships with business clients and compliance partners
• Participate in committees and partner seamlessly across other legal lanes to champion broader Village initiatives

Director, Senior Corporate Counsel

Care Coordinator

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care.