DaVita Kidney Care

Ecommerce

• The VP of Digital Experiences and Innovation is responsible for redefining how our users interact with our digital products and services, specifically, artificial intelligence and agentic technology.
• Challenge conventional thinking by designing and launching innovative, scalable product experiences that redefine industry standards and user expectations.
• Lead collaborating on the strategy and execution of embedding AI, Machine Learning, Generative AI, and Agentic technologies into our digital portfolio to solve meaningful consumer and business problems.
• Build and lead high-performing, global product and engineering teams. Set a clear vision, drive cross-functional collaboration, and cultivate a culture of excellence, agility, and continuous learning.
• Ensure that digital innovations deliver quantifiable value across different user segments, clinical operations, and business lanes.

Vice President, Digital Experiences – Innovation

Manager

• Serve as the liaison between the physician practice and various internal and external stakeholders
• Partner and manage successful relationship(s) with Nephrologist(s) to build trust and physician satisfaction
• Educates practices on all program requirements including participation and responsibilities for quality assurance (QA) and quality improvement (QI)
• Provides analysis of clinical and operational data from multiple sources and determines current trends to develop QA and QI actions appropriate for value-based program needs
• Collaborates with DaVita and IKC clinical leadership on key findings.

Provider Engagement Manager

Systems Engineer

• Define QA Standards: Design and operationalize a standardized QA process for the ServiceNow development lifecycle, moving the team from ad-hoc testing to a structured, repeatable framework.
• Test Management: Define testing timelines, creating comprehensive test plans, and writing detailed test cases/scripts for new development and enhancements.
• Execution & Sign-off: Perform “first pass” functional testing on development work prior to stakeholder release. Coordinate User Acceptance Testing (UAT) with business partners and manage formal QA sign-off.
• Defect Management: Identify, document, and track defects to resolution, working closely with developers to ensure timely fixes.
• Requirements Gathering: Partner with business stakeholders (e.g., People Services, IT Operations) to gather, analyze, and document detailed business requirements for new demands and catalog items.
• Documentation: Maintain up-to-date process documentation, functional specifications, and FAQs to support the ServiceNow team and end-users.
• Incident Support: Assist with the triage and resolution of complex incidents, leveraging platform knowledge to identify root causes.
• Platform Governance: Support the operational team in enforcing governance standards, ensuring that changes (Update Sets) are properly vetted and promoted compliant with ITIL standards.

Junior Systems Analyst

Recruitment

• Coordinating facility-level placements for students in nursing or technician programs looking for an internship and global nurses.
• Supporting students throughout their internship journey and reporting on key findings and metrics.
• Partnering with stakeholders to build and maintain a pipeline of candidates.
• Continuously improving processes and fully leveraging systems and technology.
• Building strong relationships with school partners and local DaVita teammates to bring Talent Partnership programs to life.
• Following the process to place student interns and global nurses on an ongoing monthly cadence.
• Coordinating with Facility Administrators, Regional Operations Directors, and Talent Acquisition Leaders to identify barriers for placement and develop solutions.
• Providing frequent and clear communication with field and school stakeholders, including scheduling calls and sending recap emails.
• Escalating barriers for placements to managers and bringing solution-oriented ideas to drive performance in the market.
• Leveraging data to analyze program performance and drive strategy within the market.

Talent Acquisition Specialist III

Operations

• Lead the development of the team, from directors to registered nurses.
• Inspire your team to join you in the quest to provide high quality patient care.
• Develop and implement strategic initiatives that maximize clinical outcomes and growth.
• Address top growth priorities by completing due diligence on expansions.
• Cultivate hospital relationships to generate additional partnerships.
• Manage contract agreements and negotiate pricing.

Division Vice President – Inpatient Operations

• Provide leadership and operational oversight for multiple acute programs within designated hospital service areas.
• Ensure excellence in patient care, financial performance, regulatory compliance, and team engagement.
• Formulate and manage regional budgets in compliance with DaVita policies.
• Oversee expense reports, payroll, and charge submissions for accuracy and ethical standards.
• Provide financial training to Hospital Services Administrators and ensure adherence to company standards.
• Shape and execute strategic plans for growth in partnership with the Division Vice President.
• Supervise clinical and biomedical teams to ensure quality, cost-effective patient care.
• Partner with Medical Directors to ensure appropriate treatment modalities.

Regional Operations Director, Clinical Services

Director

• The Director, Clinical Services (DCS) – Hospital Programs is the senior clinical leader accountable for quality, safety, and regulatory readiness across DaVita’s hospital and acute care partnerships.
• Drives clinical excellence across inpatient dialysis, hospital-based programs, and physician-aligned care models by leading safety response, developing clinical leaders, and executing division-wide clinical strategy.
• Partners closely with hospital executives, physician groups, operations, and DaVita divisional leadership to ensure consistent, compliant, and high-performing hospital programs while advancing patient outcomes and clinical reliability at scale.
• Owns hospital-based safety readiness, including CMS, CLUE, Joint Commission, and hospital credentialing requirements.
• Leads real-time response for serious safety events, Immediate Jeopardy surveys, and high-risk regulatory issues across hospital programs.
• Drives consistent execution of safety dashboards, incident response, and corrective action plans across all hospital sites.
• Leads and coaches the Hospital Clinical Services leadership team (hospital-based clinical leaders, nurse managers, and regional clinical partners).
• Drives performance management, leadership capability, and succession planning for hospital clinical leaders.
• Intervenes directly in underperforming teams, high-risk relationships, or complex physician/hospital dynamics.
• Identifies underperforming hospital programs (quality, safety, throughput, or experience) and deploys focused clinical recovery plans.
• Prioritizes resources and leadership attention based on risk, regulatory exposure, and patient impact.
• Partners with hospital operations and physician leadership to stabilize and elevate high-acuity programs.
• Owns the hospital clinical strategy for the division in partnership with the DVP and hospital operations leaders.
• Leads execution of hospital-focused clinical initiatives, quality improvement plans, and standardization across all hospital partnerships.
• Ensures initiatives translate into measurable improvement in patient outcomes, safety, and compliance.
• Acts as the clinical authority for hospital partnerships, balancing regulatory rigor with operational reality.
• Works in tight partnership with hospital executives, DaVita operations leaders, and physician groups.
• Provides visible, on-site leadership in high-risk or high-growth hospital programs.

Director, Clinical Services – Hospital Services

Revenue Operations

• Own the health, performance, and business outcomes of the Credits function, including inventory management, aging performance, compliance risk, and operational throughput.
• Lead the design and execution of a scalable credits operating model that balances steady-state performance with surge readiness during periods of elevated inflow or operational disruption.
• Establish and govern clear processes for prioritization, escalation, approvals, holds, bulk resolution strategies, and issue remediation across complex credit populations.
• Drive visibility into credits performance through leading indicators, governance routines, and disciplined reviews that distinguish operational pressure from true financial or compliance risk.
• Ensure adherence to regulatory requirements, internal policies, and audit expectations, while building strong controls.
• Translate enterprise and ROPS priorities into a clear credits strategy focused on reducing inflow, accelerating resolution, improving yield protection, and mitigating financial exposure.
• Lead cross-functional efforts to identify and address root causes of credit creation, partnering with teams across payment posting, registration, billing, collections, payor strategy, legal, compliance, and analytics.
• Champion operational innovation through automation, advanced analytics, workflow optimization, and scalable bulk resolution approaches that improve consistency and efficiency.
• Anticipate future business needs and evolving risk patterns, proactively adapting team structure, capabilities, and operating mechanisms to support long-term durability.
• Lead, coach, and develop managers and teammates across the Credits organization, building a strong bench of talent and future leaders.
• Create clear role expectations, operating rhythms, and development pathways that strengthen functional expertise, problem-solving capability, and leadership maturity.
• Build a culture of ownership, resilience, collaboration, and continuous improvement, while reinforcing accountability to results and alignment to DaVita’s Mission and Core Values.
• Serve as a trusted partner to senior leaders by communicating credits performance, risks, tradeoffs, and strategic recommendations in a clear and actionable way.
• Influence decisions across functions without direct authority, building strong relationships and alignment with internal and external stakeholders critical to credits outcomes.
• Lead executive discussions, operational forums, and partner conversations related to credit inventory, aging, system credits, policy interpretation, and operational commitments.

Director, Revenue Operations – Credits

• Lead approximately 13 dialysis centers with total P&L accountability
• Provide strategic and tactical leadership and direction to field management of assigned facilities
• Identify and develop strategic growth opportunities
• Monitor division performance and work closely with Divisional Vice President or SVP
• Develop and execute strategic operating plans and goals for assigned division facilities
• Manage financial and revenue growth, operations, and labor management, contract management, and clinical outcomes
• Maintain awareness and knowledge of competition; proactively assess related SWOT
• Work at a community-focused company that honors and rewards teammates for living DaVita's core values.

Regional Operations Director

• Researches and resolves high complexity collection account balances according to DaVita policies and procedures and compliance with federal and state billing regulations
• Provides ongoing training and guidance for Revenue Specialist teammates
• Performs data trending analysis, quality assurance reviews and review of key metrics
• Review weekly and monthly key metrics to identify trends or areas of focus
• Identify payer trends and/or root cause of billing or claim exceptions; take appropriate steps to resolve and/or escalate issues to minimize bad debt
• Escalate issues as needed; provide recommendations
• Act as resource for teammates' questions and assist with issues of focus and problematic payer issues
• Train new teammates and identify training opportunities to improve individual and team performance
• Perform close reconciliation approvals and related activities to ensure timely submission of primary, secondary and tertiary insurance claims
• Conduct quality assurance reviews of work output and provide feedback to teammates and management; offer suggestions for improvement
• Support department initiatives and stay abreast of changes to ESRD and Medicare Secondary Provider laws and changes

Revenue Specialist III

• Identify trends and perform root cause analysis on unpaid and underpaid claims
• Research, appeal, and resolve claim rejections, underpayments, and denials with appropriate insurance payor
• Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives

Revenue Specialist II

• Manage complex health plan relationships
• Lead high-visibility negotiations and drive value across the traditional FFS portfolio
• Develop creative financial solutions to overcome barriers around contract language, rate transparency, and economics
• Act as a primary liaison between Payor Partnerships and other cross-functional stakeholders
• Foster a collaborative, high-performance team culture
• Lead complex payer negotiations, including new contract negotiations, rate renewals, and termination/expiration events
• Manage a multi-million-dollar portfolio of health plan relationships
• Organize joint operating committees and executive meetings to communicate DaVita's value proposition
• Manage, coach, and develop a team of direct reports (Managers and/or Analysts)
• Ensure appropriate delegation, project planning, and capacity forecasting
• Act as a thought partner for operational leaders, finance, strategy, and legal.

Senior Manager, Payor Partnership

• Research, initiate follow-up and resolve patient insurance registration and verifications for all patients
• Navigate through various payer systems and multiple internal systems to ensure timely and accurate resolution claims
• Proven ability to drive results, continuous improvement and significant growth
• Monthly reporting and managing workflow for high volume insurance portfolio
• Superior problem solving and analytical skills
• Strong organizational skills with an ability to effectively manage large amounts of detailed information
• Excellent oral and written communication skills
• Stay current on communications relating to healthcare reimbursement and regulatory changes
• Develop and maintain positive working relationships with clinical personnel, teammates, and payer representatives
• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
• Understand and adhere to all policies, laws and regulations applicable to this role

Revenue Specialist, III

• Research and input system architecture changes for insurance setup objects in support of generating revenue and claims for billing
• Implement and resolve highly complex payer contract requirements into DaVita’s systems
• Respond to internal teams’ inquiries on contract, revenue, plan management and billing attributes
• Perform duties for the revenue operations department related to either contract management, revenue management or insurance plan management including billing templates (i.e. UB04, HCFA 1500)
• Communicate with insurance payers to understand network coverage, relationships and contract terms to ensure timely and accurate reimbursement for dialysis services rendered at our clinics
• Process payer, partner and customer requests to ensure center and payer information is loaded into the billing system for accurate billing including single patient agreements
• Respond timely and accurately to payer communications and bulletins
• Collaborate with other revenue operations teams to ensure seamless processes across teams
• Help identify process changes and opportunities for continuous improvements
• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies
• Understand how setup objects/contract/payer requirements and system logic tie together in the billing system by collecting, analyzing, interpreting and summarizing data from source systems
• Attend team meetings, phone conferences, and training as scheduled
• May be asked to work overtime as needed

• Drive enterprise adoption and sustained utilization of IKC ConnectX products (e.g., NICE CXOne)
• Partner with operational leaders to ensure workflows are embedded consistently across national and clinical teams
• Identify barriers to adoption and coordinate training, communications, readiness, and feedback loops
• Partner closely with IKC Product to shape and operationalize solutions
• Establish and monitor success metrics tied to adoption, utilization, operational efficiency, teammate productivity, service levels, and patient engagement outcomes
• Identify, prioritize, and incubate innovation opportunities that improve clinical and operational workflows
• Drive efforts to unify platforms and standardize processes across roles and teams
• Build trusted relationships with IKC Operations, IKC Product, and adjacent stakeholders to align priorities

Vice President, Digital Experiences – Innovation

Provider Engagement Manager

Junior Systems Analyst

Talent Acquisition Specialist III

Division Vice President – Inpatient Operations

Regional Operations Director, Clinical Services

Director, Clinical Services – Hospital Services

Director, Revenue Operations – Credits

Regional Operations Director

Revenue Specialist III

Revenue Specialist II

Senior Manager, Payor Partnership

Revenue Specialist, III

Revenue Specialist III

Director – IKC ConnectX Operations