Care Coordinator, Experienced

DaVita Kidney Care

Care Coordinator supporting CKD and ESRD patients for DaVita, a comprehensive kidney care provider. Coordinating resources, referrals, screenings, and communications across clinical care teams.

Posted 8/4/2026part-timeHouston • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating patient care, managing referrals, and ensuring access to resources while maintaining confidentiality and delivering exceptional communication. Proficient in Microsoft Office and experienced in navigating insurance payers and electronic medical records.

Highest-signal resume keywords

Care CoordinationPatient CommunicationMicrosoft Office ProficiencyElectronic Medical Records ExperienceConfidential Information Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care ManagementReferral CoordinationNon-Clinical ScreeningDocumentation AccuracyPatient Care Support

Soft Skills

Strong Verbal CommunicationCritical ThinkingTeam CollaborationDiscretion and Judgment

Tools & Technologies

Microsoft ExcelMicrosoft Outlook

Certifications & Qualifications

CNAMA

Industry Keywords

Patient SatisfactionService ExcellenceInsurance NavigationClinical Medical Office Experience

About the role

Key responsibilities & impact

Coordinate care for patients by ensuring access to eligible resources and programs
Assist with referrals and provider appointments
Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
Complete non-clinical screenings and pathways under Manager guidance
Escalate cases to Integrated Care Nurses as needed
Assist the clinical team with moving patients through the continuum of care
Identify eligible resources and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to enroll members in programs
Communicate directly with patients in a timely and professional manner
Maintain accurate, complete, and confidential documentation
Provide exceptional two-way oral and written communication
Act in alignment with DaVita’s mission and values to deliver high-quality patient care
Serve as a team lead, handle advanced escalations, support peers, and apply advanced critical thinking

Requirements

What you’ll need

High school diploma or GED required
2+ years of experience in a professional office environment
Ability to handle confidential information with discretion and sound judgment
Strong verbal communication skills
Proficiency in Microsoft Office, Excel, and Outlook
Prior experience with Electronic Medical Records preferred
Commitment to service excellence and patient satisfaction
Ability to work autonomously while collaborating effectively with the team
1–3 years of clinical medical office experience preferred
CNA or MA experience is a plus
Experience coordinating care, including referrals and care management, preferred
Familiarity navigating insurance payers preferred
Experience in direct patient care or support preferred
Prior medical office environment experience preferred

Benefits

Comp & perks

Flexible hybrid schedule
Opportunity for professional growth
Medical insurance
Dental insurance
Vision insurance
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Access to Headspace®
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through StarLearning
Competitive total rewards package