Care Coordinator

Plume

Care Coordinator ensuring excellent patient care and satisfaction in a remote telehealth environment. Addressing queries and supporting members through the care process, focusing on gender-affirming services.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on patient support, data management, and effective communication. Possesses a deep understanding of the trans experience and a commitment to facilitating access to gender-affirming care.

Highest-signal resume keywords

Customer Service ExperienceData Management SkillsEmpathetic CommunicationTechnical TroubleshootingUnderstanding of Trans Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry SkillsTechnical Problem SolvingAttention to DetailBasic Computer Skills

Soft Skills

EmpathyRespectful Communication

Tools & Technologies

Internal Dashboard System

Industry Keywords

Gender-Affirming CareMental Health SupportPatient InteractionRemote Environment

About the role

Key responsibilities & impact

Answer current and prospective patient questions.
Triage inquiries to the appropriate medical staff across multiple platforms.
Ensure accurate data flow across platforms.
Troubleshoot patient technical problems within the internal dashboard system.
Help support our members' labs, pharmacy, and other resource needs.
Assist members with vulnerable mental health through safety planning and intervention.

Requirements

What you’ll need

A strong understanding and appreciation for the trans experience and a desire to increase access to gender-affirming care.
2+ years in a customer service role with a demonstrated history of excellent customer/patient/member service.
Great attention to detail in addition to data management and data entry skills.
Respectful and empathetic written and verbal communication.
Basic computer skills and comfort with learning new computer systems.
Comfortable interfacing with patients and colleagues within a fully remote environment.

Benefits

Comp & perks

Ground-Floor Equity (Series B)
Free Medical, Dental, and Vision on the first of the month after you start full-time work
Unlimited PTO
11 paid holidays and company shut-down for a week in December
401(k)
Free Plume and BetterHelp Subscriptions