Plume

Product Manager

• Create clarity for teams by turning complex healthcare requirements, operational needs, and cross-functional feedback into clear, actionable paths forward for engineering and design teams.
• Own and refine the product backlog, ensuring user stories, acceptance criteria, and edge cases are meticulously defined for development teams.
• Lead daily Agile delivery ceremonies, including planning, backlog refinement, standups, and retrospectives using Agile frameworks.
• Translate high-level product strategy and operational feedback into actionable, well-structured technical requirements and workflows.
• Build trust across cross-functional teams (Engineering, Design, Marketing, Clinical Operations, and Care Coordinators) as a high-EQ connector who resolves conflicting priorities with equanimity.
• Manage feature delivery timelines and release schedules to maintain a predictable, high-velocity output across the team.
• Leverage data to tell compelling stories that drive objective decision-making, using usage metrics, operational analytics, and bug reports to inform feature triage, backlog prioritization, and cross-functional trade-offs.
• Monitor sprint metrics, delivery velocity, bug counts, and release health to identify bottlenecks and drive continuous process improvement.
• Incorporate continuous user feedback, usability testing findings, and operational analytics into sprint iterations with a growth-mindset approach.
• Communicate transparently with internal stakeholders regarding release timelines, delivery risks, and feature scope changes.
• Ensure all delivered digital tools and feature updates strictly comply with healthcare regulations (HIPAA) and patient data privacy standards.
• Drive operational efficiency by standardizing user story templates, acceptance criteria formats, and sprint documentation in Jira and Confluence.

Product Owner

Care Coordinator

• Answer current and prospective patient questions.
• Triage inquiries to the appropriate medical staff across multiple platforms.
• Ensure accurate data flow across platforms.
• Troubleshoot patient technical problems within the internal dashboard system.
• Help support our members' labs, pharmacy, and other resource needs.
• Assist members with vulnerable mental health through safety planning and intervention.

Graphics Designer

• Take high-level marketing goals and campaign briefs, autonomously conceptualizing and executing high-level visual systems for major product and marketing launches.
• Own, scale, and document Plume's brand identity system (Figma libraries, templates, and style guides) to ensure a unified and consistent visual language across all platforms.
• Direct and execute high-impact motion assets, GIFs, and short-form video ads specifically optimized for paid and organic channels.
• Iterate rapidly on creative assets based on A/B testing and performance data.
• Leverage prior experience to design and implement efficient creative request, feedback, and delivery processes.
• Oversee the creative output from freelancers and internal teams, establishing a high visual bar, providing clear feedback, and ensuring adherence to brand guidelines.
• Collaborate effectively with non-designer stakeholders across departments to deliver cohesive marketing campaigns.

Product Owner

Care Coordinator

Senior Graphic Designer