Family Care Service Coordinator

Elevance Health

LTSS Service Coordinator coordinating person-centered care plans for Wisconsin members with disabilities and long-term care needs. Conducting assessments, managing caseloads, and collaborating with healthcare and community teams.

Posted 8/10/2026full-timeWaukesha • Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting assessments and developing Person Centered Support Plans while coordinating care for individuals with complex health needs. Proficient in applying motivational interviewing techniques and engaging interdisciplinary teams to enhance service delivery.

Highest-signal resume keywords

Person Centered PlanningMotivational InterviewingCase CoordinationSocial Work ExperienceHealthcare Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Assessment DevelopmentPerson Centered Support PlansUtilization ManagementCare Plan DocumentationProcess Improvement

Soft Skills

MentoringCommunicationInterpersonal Skills

Tools & Technologies

Assessment ToolsTechnology Proficiency

Industry Keywords

Chronic Illness ManagementBehavioral HealthWaiver ExperienceAssisted LivingSocial Work Agency

About the role

Key responsibilities & impact

Conduct service coordination functions for a defined caseload of individuals in specialized programs
Facilitate the Person Centered Planning process with supported individuals
Conduct assessments and develop comprehensive Person Centered Support Plans and backup plans
Interface with Medical Directors and participate in interdisciplinary care rounds
Engage members’ circles of support and manage physical health, behavioral health, and long-term services and supports needs
Perform face-to-face program assessments using predefined tools and questions
Apply motivational interviewing techniques for evaluations, coordination, and management of waiver, behavioral health, and physical health needs
Identify potential clinical healthcare needs and gaps in care
Coordinate cases as the single point of contact with clinical healthcare management and interdisciplinary teams
Manage non-clinical needs of members with chronic illnesses, comorbidities, and disabilities
Document members’ short- and long-term service and support goals with their chosen care teams
Mentor, train, or serve as a subject matter expert or preceptor for new staff
Participate in process improvement initiatives
Submit utilization and authorization requests with supporting care-plan documentation
Report critical incidents to internal and external parties, including state and county agencies
Assist with appeals, fair hearings, member grievances, and state audits

Requirements

What you’ll need

BA/BS degree
Minimum of 2 years of experience working with a social work agency
Equivalent combination of education and experience may be accepted
Ability to travel to the worksite and other locations as necessary
Comfortable using technology preferred
Assisted living or social work experience preferred
Waiver experience preferred
BA/BS in a healthcare-related field preferred

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) with match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Accommodation support for the job application process