Zillow

Artificial Intelligence

• Partner with the Head of AI, Tech Talent Development team, and business leaders to define and deliver enterprise AI learning strategy
• Build an AI enablement and change management strategy to increase AI quotient and velocity across the enterprise and within technical organizations
• Design and facilitate engaging, scalable, hands-on learning experiences, live demos, practical workshops, and team-specific enablement sessions
• Lead live demos and hands-on workshops for multiple teams per week across sales, tech, shared services, etc
• Leverage AI tools to deliver scrappy, creative, just-in-time development solutions in digestible formats
• Support teams in identifying opportunities to pilot and implement AI solutions in their work
• Curate and continuously evolve a toolkit of AI learning resources, including internal playbooks, prompts, and training guides
• Translate complex AI concepts into accessible, actionable learning for technical and non-technical audiences in Product, Engineering, Marketing, and Design
• Stay on the leading edge of AI trends and synthesize developments into timely learning content
• Nurture AI champions across departments and provide facilitation support to scale adoption organically
• Recommend ways Zillow can improve employee and manager AI education and enablement

AI Enablement Lead

Full-stack Engineer

• Design, build, and maintain high-quality, well-tested software that solves real customer and business problems.
• Independently deliver clearly scoped features and enhancements with reliable quality and on-time execution.
• Operate services in production, resolving complex issues with minimal guidance and helping shape on-call practices, dashboards, metrics, and runbooks.
• Contribute to system and feature architecture discussions, identifying trade-offs and documenting design decisions.
• Communicate effectively with teammates, product partners, and stakeholders—through design docs, code reviews, and day-to-day collaboration.
• Participate actively in agile team ceremonies, planning, and retrospectives.
• Identify opportunities for technical improvements (efficiency, reliability, customer experience) within your team’s scope and bring them forward.

Software Development Engineer, Ad Technology and Operations

• Drive architectural coherence across teams and set long-term technical vision
• Engage in code reviews, prototypes, and system-wide strategy while balancing architecture with execution
• Build domain expertise in real estate professional workflows to connect technical decisions to customer needs
• Introduce patterns and systems thinking to scale B2B/SaaS platforms
• Anticipate technology and business trends and translate foresight into product and platform improvements
• Guide teams on simplifying, investing, or creating leverage through code and communication
• Partner closely with Product, Design, Data, and Marketing to strengthen business outcomes
• Mentor senior engineers and technical leaders, shaping culture and operating rhythm

Senior Principal Software Development Engineer

General Counsel

• Serve as the primary point of contact for law firm relationship management and partner with Legal and Compliance stakeholders to interview and select outside counsel
• Establish budgets, negotiate rates, and optimize law firm use of legal technology tools, including AI, to drive efficiency and cost saving
• Regularly review preferred firm panel based on performance, diversity, expertise, and cost; monitor outside counsel performance and conduct periodic evaluations
• Partner with legal operations to set strategy, establish guidelines around use of external counsel, analyze legal spend, and enforce billing policies and matter management protocols
• Own end-to-end e-discovery lifecycle from legal hold through collection, processing, review and production; oversee legal hold platforms and data preservation
• Develop and implement e-discovery policies, workflows and best practices; provide guidance on data minimization, defensibility, and early case assessment
• Develop and lead internal training on legal holds, data preservation obligations, and best practices for cross-functional teams
• Act as thought leader on e-discovery trends, compliance requirements, and litigation technology; recommend litigation and subpoena-related technology tools and vendors
• Primary point of contact for intake, tracking and management of third-party subpoenas; review and analyze subpoenas and communicate with requesting counsel or government agencies
• Work with internal business units to collect, preserve, review and produce responsive documents; draft subpoena responses and generate reports and metrics

eDiscovery and Outside Counsel Manager

Product Marketing

• Act as a trusted advisor to business leaders, aligning HR strategies with ASA go-to-market priorities
• Partner with leadership on workforce planning, organizational design, talent development, and change management initiatives
• Provide coaching and thought partnership to leaders on leadership skills, team dynamics, and employee engagement
• Influence business leaders and drive effective decision making through use of data and analytics
• Drive effective performance management practices, including goal setting, feedback, calibration, and career development
• Manage sensitive employee relations issues with sound judgment, discretion, and compliance with policy and law
• Oversee leave of absence processes, accommodations, and return-to-work planning
• Support talent review, succession planning, and career pathing efforts
• Guide leaders through organizational changes with a focus on communication, clarity, and employee experience
• Partner with internal communications teams to ensure timely and effective messaging to employees
• Promote inclusion, belonging, and a high-performance culture across teams
• Serve as an advocate for employees, ensuring a positive, equitable, and supportive workplace
• Monitor and analyze employee feedback and workforce data to inform HR strategies
• Champion programs that enhance employee well-being, recognition, and engagement

Senior HRBP – Sales and Go-to-Market

Sales

• Lead development and execution of sales enablement strategies, including new hire onboarding, ongoing training, and sales readiness
• Design and launch scalable sales programs to drive adoption of initiatives, tools, and product launches
• Create and maintain playbooks and processes to improve sales efficiency and effectiveness
• Identify performance gaps and develop actionable enablement solutions
• Collaborate with Product Marketing and Learning & Development to produce content and resources
• Measure and report on impact of enablement programs using KPIs and feedback
• Serve as trusted advisor to sales leadership on team performance and scaling strategy
• Drive alignment between sales, marketing, and product teams

Manager, Sales Programs and Enablement

Data Analyst

• The ASA organization develops and promotes Showcase and Premier Agent buyer leads products for real estate professionals; Role: join Sales Planning & Compensation team to enable data-informed decisions across sales org, design and maintain datasets in GitLab, implement data validation, build Tableau dashboards, support headcount/capacity planning, quota deployment, ROI analysis, compensation tracking, collaborate with Sales/Finance/HR/Recruiting, establish data governance, evangelize best practices.

Senior Manager, Sales Operations Analytics

Operations

• Lead strategy and analytics for Loan Officer sales performance at Zillow Home Loans
• Track and improve consumer funnel metrics (assign-to-contact, contact-to-app, app-to-fund conversion, daily productivity pacing)
• Partner with frontline sales leaders to design and enforce KPIs to drive rep behavior and funded volume
• Build and manage headcount/capacity models for hundreds of Loan Officers
• Collaborate with Data Engineering & Business Analytics to deliver reporting and dashboards in Salesforce, Tableau, and SQL
• Act as trusted advisor to senior leadership across Sales, Finance, Marketing, and Product
• Lead and mentor a team of analysts, fostering data fluency and operational rigor

Senior Manager, Sales Operations and Planning

Research Scientist

• Develop agentic workflows and intelligent agents that use LLMs, planning, and tool integration to support Loan Officers
• Prototype and validate solutions with offline evaluations and online experiments
• Combine generative reasoning with classical ML for end-to-end decisioning
• Track advances in GenAI and ML and bring techniques into practice
• Communicate findings to scientists, engineers, and business partners

Applied Scientist, Mortgage Ops AI

Manager

• Own deliverability KPIs (delivery, inbox placement, bounce/complaint rates, sender reputation)
• Architect domain/subdomain and IP strategy, run provider-specific warming/cooling
• Establish and enforce engagement hygiene and global suppression policies
• Standardize content and send guardrails
• Lead deliverability monitoring, weekly readouts, and incident response
• Develop and maintain prioritized testing roadmap, run experiments and operationalize learnings
• Track industry, provider, and regulatory changes, update guidance and playbooks
• Serve as deliverability subject matter expert, train teams and brief stakeholders

Deliverability Manager

Business Operations

• Lead the rhythm of the business function for Zillow Home Loans and manage business performance
• Own and lead business performance review meetings with senior leaders (weekly, monthly, quarterly)
• Lead strategic deep dives to diagnose funnel trends and identify revenue and conversion levers
• Drive delivery of strategic projects as part of the quarterly OKR process
• Manage delivery against quarterly OKRs across product, engineering, ops, and sales
• Track projects, timelines and commitments on internal projects and top deliverables
• Lead high-impact special projects to grow and optimize Zillow’s Digital and Premier Agent channels
• Partner with senior leaders and cross-functional teams to solve scaling initiatives and incubate programs
• Build and lead a high-performing team fostering collaboration, continuous improvement and accountability
• Report directly to the VP of Business Strategy & Operations
• Role categorized as Remote for U.S. employees

Director, Business Operations

• Lead, coach, and develop a high-performing Business Operations team
• Analyze, streamline, and automate workflows to increase revenue and enhance user experience
• Design and manage an Issue Management Program
• Partner with technology, product, and sales teams to build scalable tools and optimize end-to-end workflow processes
• Develop and manage a quarterly roadmap of operations projects aligned with company goals
• Create and maintain SOPs, enablement materials, and training
• Collaborate cross-functionally to identify gaps and implement improvements
• Proactively identify operational risks and implement mitigation strategies

Rentals Business Operations Manager

Analyst

• As an Investor Suspense Analyst at Zillow Home Loans, you’ll play a vital role in resolving post-closing suspense issues and audit findings to ensure timely, compliant loan purchases.
• Leveraging your expertise in mortgage operations, you’ll use independent judgment in ambiguous situations and collaborate with internal teams and external partners to deliver innovative solutions.
• In this fully remote position, you’ll gather documentation, address deficiencies, and uphold high service standards as part of a supportive, high-performing team committed to integrity and operational excellence.
• Research and resolve suspense issues and audit findings from external sources (such as MI Companies, Investors, Agencies) and internal Post Closing reviews, in accordance with investor-specific timeframes.
• Independently research and resolve a wide range of complex suspense issues, including those with ambiguous or undefined root causes.
• Gather all documentation necessary to cure issues, including contacting internal employees, borrowers, and outside vendors.
• Exercise judgment and decision-making authority in prioritizing and resolving issues, escalating only when necessary.
• Input and maintain information within the Loan Origination System (Encompass) from initial notification to loan funding.
• Identify trends and recurring issues, recommending and implementing process improvements.
• Build and maintain relationships with investor s and internal employees to ensure efficient issue resolution.
• Collaborate with other Post Closing roles to ensure timely completion of daily duties.
• Ensure loans are purchased within the time frame set by Capital Markets.
• Maintain company service level and turn-time standards, including return-call times, return-email times, and task completion times.

Investor Suspense Analyst

Application Engineer

• Lead, coach, and develop a team of Salesforce engineers, fostering a culture of continuous improvement, innovation, and inclusion.
• Oversee the design, build, and maintenance of scalable Salesforce applications and integrations.
• Drive technical delivery of key initiatives, such as the One Opportunity platform, supporting unified quoting, pipeline management, and contract workflows.
• Champion Salesforce best practices in code quality, security, observability, and performance.
• Collaborate with Product, Sales Operations, Finance, and other engineering teams to deliver solutions that meet business and regulatory needs.
• Ensure operational excellence by establishing robust incident response, monitoring, and on-call processes.
• Stay current with Salesforce platform releases, AI/automation trends, and industry best practices, and drive their adoption.
• Support integration of Salesforce with other enterprise systems (e.g., Zuora, Databricks, AWS) to enable seamless data flow and automation.
• This role has been categorized as a Remote position.

Manager, Application Engineering

Program Manager

• Build and lead strategy for sales leadership development for Rentals and New Construction
• Define sales excellence for sales leaders — knowledge, skills, and disciplines
• Design and execute sales leadership strategy aligned to Zillow leadership framework
• Develop programming to build sales coaching and ensure leaders coach to methodology, process, and sales competencies
• Pilot and implement next-gen learning solutions: AI, simulations, microlearning, sales coaching platforms
• Establish feedback loops and measure impact on core business outcomes: quota attainment, retention, customer satisfaction
• Build relationships with sales leaders and foster culture of experimentation and feedback
• Partner across Rentals Sales Leadership, Sales Enablement, New Construction Sales Leadership, and Enterprise Talent Management

Senior Program Manager, Sales Leadership Development, Rentals

Executive Assistant

• Serve as trusted strategic partner to the CFO, ensuring time, information and priorities are aligned with business goals.
• Act as liaison with the CFO’s direct reports, cross-functional leadership and external stakeholders to ensure smooth communication and execution.
• Manage complex and dynamic calendars, travel planning and logistics, including international and multi-leg trips, with meticulous attention to detail and foresight.
• Lead planning and coordination of key meetings, all-hands sessions, offsites and Board-related engagements; support material development and follow-up actions.
• Represent the CFO with professionalism and discretion in all internal and external engagements.
• Develop and manage executive briefing documents, reports, decks and data analysis with minimal direction; track and follow through on key deliverables.
• Design and implement scalable administrative and operational processes that promote communication, alignment and operational excellence across functions.
• Oversee large purchases, vendor coordination and procurement processes in partnership with Finance and Legal.
• Provide mentorship and informal leadership to other Assistants within the Finance organization; coordinate coverage planning and support team development.
• Proactively manage upcoming needs, identify gaps and initiate solutions before issues arise.
• Take ownership of special projects or priorities as they arise, collaborating with internal stakeholders to ensure successful outcomes.
• Build strong internal partnerships and coordinate work efforts across teams and business units.
• Travel up to 25% annually.

Senior Executive Assistant

• Spearhead comprehensive market analyses that unlock new growth opportunities and guide strategic investments
• Architect business models for key products (including pricing and packaging strategies) that maximize revenue
• Lead high-stakes initiatives that directly impact Zillow's market position and revenue growth
• Build strategic frameworks that align product development with market demands and business objectives
• Orchestrate cross-functional collaboration between Product, Data Science, Marketing, Sales, Finance, and Customer Experience teams
• Mentor and develop junior team members to build a high-performing strategy organization
• Create learning opportunities and structured development paths for analysts and managers

Strategy and Operations Director

Financial Planning and Analysis

• Partner with Spruce Product and Business leaders to shape the go-to-market (GTM) strategy within Zillow’s integrated transaction experience.
• Lead end-to-end financial forecasting and planning for Spruce—including state-level revenue, pricing strategy, and unit economics modeling.
• Build scalable reporting tools and dashboards that track performance against plan and surface actionable insights.
• Deliver clear, compelling financial recommendations to executive stakeholders to guide strategic decision-making.
• Support financial planning across Zillow’s marketplace services, balancing mature business operations and early-stage initiatives.
• Drive long-range planning processes tied to strategic growth, resource allocation, and new investment opportunities.
• Continuously improve financial systems and planning processes to enhance forecast accuracy, visibility, and scalability.
• Collaborate cross-functionally with finance, product, and strategy teams to ensure alignment across key objectives.
• This role has been categorized as a Remote position.
• U.S. employees may live in any of the 50 United States, with limited exceptions.

Senior Financial Analyst

Content Marketing Manager

• Design and implement measurement frameworks and KPIs to evaluate content, site engagement, chatbot interactions, and campaign performance.
• Build dashboards and recurring reports to visualize performance data; translate findings into clear, actionable insights.
• Partner with marketing operations and IT to streamline data pipelines and automate reporting.
• Identify opportunities through data and recommend enhancements across content gaps, conversion drop-offs, and discovery improvements.
• Collaborate with content strategists, content creators, performance marketers, and technology partners to support content development with insights.
• Stay curious about AI and chatbots; explore opportunities to integrate predictive analytics, NLP, and intelligent automation into reporting and engagement strategies.