Loan Closing Analyst, Comm
PNC
Salary
💰 $27 - $43 per hour
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- As an Investor Suspense Analyst at Zillow Home Loans, you’ll play a vital role in resolving post-closing suspense issues and audit findings to ensure timely, compliant loan purchases.
- Leveraging your expertise in mortgage operations, you’ll use independent judgment in ambiguous situations and collaborate with internal teams and external partners to deliver innovative solutions.
- In this fully remote position, you’ll gather documentation, address deficiencies, and uphold high service standards as part of a supportive, high-performing team committed to integrity and operational excellence.
- Research and resolve suspense issues and audit findings from external sources (such as MI Companies, Investors, Agencies) and internal Post Closing reviews, in accordance with investor-specific timeframes.
- Independently research and resolve a wide range of complex suspense issues, including those with ambiguous or undefined root causes.
- Gather all documentation necessary to cure issues, including contacting internal employees, borrowers, and outside vendors.
- Exercise judgment and decision-making authority in prioritizing and resolving issues, escalating only when necessary.
- Input and maintain information within the Loan Origination System (Encompass) from initial notification to loan funding.
- Identify trends and recurring issues, recommending and implementing process improvements.
- Build and maintain relationships with investor s and internal employees to ensure efficient issue resolution.
- Collaborate with other Post Closing roles to ensure timely completion of daily duties.
- Ensure loans are purchased within the time frame set by Capital Markets.
- Maintain company service level and turn-time standards, including return-call times, return-email times, and task completion times.
Requirements
- Minimum of 5 years of experience in mortgage underwriting, processing, or other directly related roles (or equivalent combination of education and experience).
- Experience with lending requirements for Jumbo, Conventional, FHA, and VA loans.
- Familiarity with origination loan documents, closing and legal documents, credit and income documents, and insurance documents.
- Experience reviewing and completing income calculations, ordering and reviewing appraisal reports, credit reports, and other loan documentation to cure deficiencies.
- Ability to communicate documentation requests to borrowers and overcome objections.
- Understanding of compliance requirements for Disclosure documents (LEs and CDs), related timing, and regulations such as MDIA and APR rules (TILA, RESPA, etc.).
- Demonstrated ability to resolve complex, ambiguous issues and to innovate within established processes.
- Ability to collaborate across teams and lead cross-functional initiatives to resolve operational challenges.
- Exceptional attention to detail and time management skills.
- Ability to produce and maintain reports outlining trends and key findings from investors.
- Ability to thrive in a fast-paced environment, handle pressure, and meet deadlines.
- Willingness to contribute to defining processes and procedures.
- Strong problem-solving and process improvement skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office suite.
- Willingness to work overtime as required.
