Director, Business Operations

Zillow

full-time

Posted on: 8/31/2025

Origin: • 🇺🇸 United States • California, Colorado

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💰 $192,500 - $307,500 per year

Lead

CloudSQL

About the role

Lead the rhythm of the business function for Zillow Home Loans and manage business performance
Own and lead business performance review meetings with senior leaders (weekly, monthly, quarterly)
Lead strategic deep dives to diagnose funnel trends and identify revenue and conversion levers
Drive delivery of strategic projects as part of the quarterly OKR process
Manage delivery against quarterly OKRs across product, engineering, ops, and sales
Track projects, timelines and commitments on internal projects and top deliverables
Lead high-impact special projects to grow and optimize Zillow’s Digital and Premier Agent channels
Partner with senior leaders and cross-functional teams to solve scaling initiatives and incubate programs
Build and lead a high-performing team fostering collaboration, continuous improvement and accountability
Report directly to the VP of Business Strategy & Operations
Role categorized as Remote for U.S. employees

12+ years of relevant experience (startups, fintech, investment banking, management consulting preferred)
5+ years of people management experience
Exceptional business acumen and data orientation with experience owning a P&L
Direct experience across Strategy, Operations, Marketing, Product Management
Data-driven problem solver with strong proficiency in Excel and/or SQL
Experience influencing cross-functional teams across strategy, analytics, product and operations
Strong program management skills with end-to-end execution experience
First-principles thinker with ability to question processes
Excellent written and verbal communication and strong executive presence
Demonstrated ability to influence without authority and execute with minimal guidance
Bachelor’s degree required, MBA preferred