Business Process Improvement Lead, Digital Billing Transformation
IDEXX
full-time
Posted on:
Location Type: Hybrid
Location: Westbrook • Maine, New Hampshire • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $120,000 per year
Job Level
Senior
About the role
- Collaborate across teams: Partner with our Global Business Services and IT teams to understand order to cash workflows and identify opportunities for process optimization and align digital transformation initiatives with business goals.
- Process design & documentation: Lead the documentation of current and future state order to cash processes, workflows, and solution designs—detailing the business rationale for decisions.
- Drive automation & testing: Work closely with our Digital Billing Transformation Quality Engineer to develop automated regression testing for invoicing scenarios, helping eliminate billing errors.
- Lead change initiatives: Serve as a key business process change agent—using Lean and other process improvement methodologies to influence, lead, and embed sustainable improvements across teams, focused on zero defect billing and order-to-cash optimization.
- Identify and implement process improvements that enhance customer experience and operational efficiency.
- Communicate with impact: Translate complex business requirements into clear, actionable documentation for both technical and non-technical audiences, including developers and leadership.
- Champion innovation and continuous improvement across systems and processes.
Requirements
- 5-7+ years of proven leadership in business process improvement (BPI) with the ability to influence at multiple levels of the organization
- Strong analytical and documentation skills, especially in capturing complex requirements and creating functional design documentation
- Effective communication and facilitation skills, with the ability to lead discussions, resolve conflicts, and drive projects to resolution
- Experience in teaching and applying problem-solving methodologies, including scoping, prioritizing, and managing improvement projects
- Adaptability and strong decision-making ability in fast-paced, evolving environments
- Core competencies include Business Insight, Customer Focus, Manage Complexity, Cultivates Innovation, Optimizes Work Processes, Collaborates
Benefits
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process improvementprocess designdocumentationautomated regression testingLean methodologiesprocess optimizationcustomer experience enhancementoperational efficiency
Soft skills
leadershipanalytical skillseffective communicationfacilitation skillsproblem-solvingadaptabilitydecision-makingcollaboration