IDEXX

ServiceNow

Monitor and maintain the ongoing health, accuracy, and completeness of the CMDB, ensuring it meets organizational standards and stakeholder needs.
Perform day-to-day operational tasks, including data quality reviews, reconciliation, CI lifecycle management, and exception handling.
Identify, diagnose, and resolve issues impacting the CMDB, either independently or in collaboration with ServiceNow developers and other technical teams.
Partner with stakeholders across IT, Security, and Service Management to understand their requirements and help translate them into actionable CMDB use cases.
Work with data owners and process managers to enforce proper CI ownership, data stewardship, and process adherence.
Support ServiceNow discovery, integration, and automation processes to ensure accurate and timely CI data population.
Provide guidance and training to stakeholders on CMDB best practices, data consumption, and reporting.
Assist with audits, compliance reviews, and reporting related to CMDB data quality and configuration management processes.
Document processes, procedures, and knowledge articles to support operational continuity and CMDB maturity.

ServiceNow Application Analyst, ITOM, CMDB

Outside Sales

• Strive to exceed the sales revenues for IDEXX Water products through regular sales visits with clients performing microbiology water testing on their drinking, raw, bottled and other waters
• You will have the opportunity to collaborate and “co-sell” with other IDEXX sales professionals in the region to close the capital equipment and technology
• Travel regularly to meet customers to sell the value of the IDEXX products
• Work to grow business annually through gaining new customers and growing existing business
• Show your proven track-record of closing sales and of meeting quarterly sales goals
• Schedule prospect calls, presentations, and training
• Collaborate with the help of inside sales partners
• Other assigned tasks

ServiceNow Application Analyst, ITOM, CMDB

Field Sales Water Diagnostics, Atlantic Region