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IDEXX

Technical Customer Advisor

IDEXX

Technical Customer Advisor at IDEXX providing support for diagnostics equipment in laboratories. Working towards excellent customer experience and troubleshooting hardware and software issues.

Posted 7/14/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-quality customer support for laboratory diagnostic analyzers, with strong communication skills in German and English. Possesses a background in veterinary technology and a technical affinity to effectively troubleshoot hardware and software issues.

Highest-signal resume keywords
Customer Support ExperienceVerbal And Written Communication SkillsVeterinary Technician ExperienceAnalytical ThinkingTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Customer Service OrientationMotivatedProblem-Solving
Industry Keywords
Laboratory DiagnosticsIDEXX AnalyzersTechnical SupportEquipment InstallationTroubleshootingHardware IssuesSoftware Issues

About the role

Key responsibilities & impact
  • Provide high-quality support to customers who use IDEXX analyzers for laboratory diagnostics
  • Ensure a smooth experience when troubleshooting hardware and software issues
  • Provide technical and handling support for analyzers
  • Coordinate equipment installations
  • Assist with hardware and integration issues
  • Work closely with internal teams to resolve customer inquiries effectively
  • Guide customers through troubleshooting and offer practical tips

Requirements

What you’ll need
  • Experience in customer support/service
  • Strong customer service orientation
  • Strong verbal and written communication skills in German and English
  • Knowledge of Czech is a plus
  • Training and work experience as a veterinary technician/assistant is an advantage
  • Technical affinity is a plus
  • High level of accuracy and analytical thinking
  • Motivated and enjoys working in a team and tackling new challenges

Benefits

Comp & perks
  • Remote work from home
  • Regular, leisure- and family-friendly working hours with an excellent work–life balance: start times from 8:30 AM or 9:30 AM, according to the work schedule
  • Additional days off for community/social engagement