Senior Program Manager, Business Operations
Zillow
SQLTableau
Manager, Business Operations
hims & hers
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $155,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Own daily operational performance across multiple health verticals, ensuring KPIs are consistently met.
- Partner with Product, Medical Affairs, Growth, and Care Operations to eliminate bottlenecks, streamline processes, and elevate the patient and provider experiences.
- Drive projects from problem definition to execution—developing hypotheses, analyzing data, and implementing scalable solutions.
- Turn complex datasets into clear, actionable insights that explain performance trends.
- Perform deep-dive analyses on operational, funnel, and clinical data to uncover drivers of conversion, retention, and efficiency.
- Build and maintain Looker dashboards, using SQL and Excel for modeling and forecasting.
- Identify cross-category trends and opportunities, and advocate to cross-functional partners to drive change with enterprise-level impact.
- Serve as a strategic thought partner in shaping initiatives that improve patient and provider experiences and operational scalability.
- Design and measure experiments that advance automation, reduce friction, and deliver measurable business results.
- Lead and develop a team of 2–3 Operations Analysts through feedback and mentorship.
- Ensure analytical deliverables are accurate, rigorous, and tied to business impact.
- Encourage strategic thinking, helping analysts connect insights to business decisions and KPIs.
Requirements
- 6+ years of experience in strategy and/or consulting roles, preferably at high-growth direct-to-consumer companies
- 3+ years of experience hiring, managing, and developing high performing cross-functional teams
- Skilled at distilling large datasets into structured, story-driven presentations that translate insights into action.
- Outstanding communication and collaboration skills to work effectively across cross-functional teams.
- Proactive and flexible mindset with the ability to identify and address challenges independently and quickly.
- Ability to drive projects forward in an environment that could lean ambiguous.
- Bachelor's degree; MBA preferred.
Benefits
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- 401k benefits with employer matching contribution
- Offsite team retreats
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLExceldata analysisdata modelingforecastingdashboard developmentexperiment designautomationKPI measurementperformance analysis
Soft skills
strategic thinkingcommunicationcollaborationmentorshipproblem-solvingflexibilityindependenceteam managementanalytical thinkingpresentation skills
Certifications
Bachelor's degreeMBA
