hims & hers

Analyst

• Own and drive high-impact analytical problems across Care, from problem definition through execution and recommendation
• Translate ambiguous business questions into structured analytical approaches and clear, actionable insights
• Lead deep-dive analyses into care operations, patient journeys, and provider workflows to identify inefficiencies and opportunities
• Define and own core Care metrics and KPI frameworks, ensuring consistency and alignment across teams
• Build and scale dashboards, reporting, and data foundations to support both operational and strategic decision-making
• Partner with Analytics Engineering to improve data models, data quality, and accessibility of Care data
• Proactively surface insights that influence prioritization and inform cross-functional roadmaps
• Communicate complex findings clearly to diverse audiences, including senior stakeholders, and drive data-informed decisions
• Act as a trusted partner and subject matter expert across Care, Clinical, Operations, Product, and Engineering
• Mentor other analysts and contribute to raising the bar for analytical rigor, best practices, and team impact

Staff Analyst, Care

Program Manager

• Orchestrate the end-to-end workflow from SOP publication through training readiness, managing all activities between content creation and execution
• Develop and maintain comprehensive project timelines across multiple learning workstreams and departments
• Prioritize and sequence work for content designers and contractors, providing clear direction and information needed for development
• Create and implement quality assurance processes to ensure training materials meet standards before site deployment
• Coordinate with 20+ subject matter experts across Dispense, Fulfillment, PIT, Non-Sterile Compounding, Sterile Compounding, Automation, and Facilities
• Facilitate alignment meetings and communication between SMEs, content designers, and learning teams
• Manage stakeholder expectations and maintain clear communication channels across all levels
• Build strong partnerships with vendors and contractors supporting content development
• Guide development of visual training guides, competency assessments, and knowledge check quizzes based on SOPs
• Determine enrollment strategies and identify which groups require training for each program
• Ensure facilities and operations training aligns with launch requirements and regulatory standards
• Prepare comprehensive handoff documentation for the site learning manager and team
• Maintain project tracking systems and dashboards using Asana, Smartsheets, and Google platforms
• Identify risks, bottlenecks, and dependencies; develop mitigation strategies proactively
• Provide regular status updates to leadership on progress, challenges, and resource needs
• Ensure all deliverables meet quality standards and launch deadlines

Program Manager, Learning – 6-Month Contract

• Independently manage the day-to-day administration of benefit plans, including medical, dental, vision, and 401(k), ensuring data integrity across all systems.
• Support a culture of performance by ensuring that benefits information is clear and accessible, helping employees understand the full value of their total rewards.
• Assist in the execution of workforce priorities by providing data and insights that help the People team plan for future team size and structure.
• Resolve routine benefit issues for employees with empathy and urgency, elevating the consumer experience for our own team members.
• Support the Benefits Manager in analyzing program usage and costs; contribute to the preparation of materials for annual renewals and open enrollment.
• Partner cross-functionally with Payroll, Finance, and Legal to ensure compliance and accurate reporting for all benefit-related activities.
• Act as a point of contact for external benefit vendors to ensure high-quality service delivery and resolve administrative discrepancies.

Benefits Analyst

• Monitor clinical quality through evaluation of completed clinical visits against approved clinical guidelines
• Participate in ongoing quality improvement processes (i.e., reconsideration flow)
• Demonstrate expertise in correlating data trends to implementation of clinical practice behaviors
• Collaborate with key internal clinical and business operations team members for strategic direction and operational logistics of new clinical initiatives
• Maintain consistent communication with key internal stakeholders
• Maintain highly organized and accurate documentation on all quality metrics and performance improvement initiatives
• Perform research and documentation for service expansions
• Other duties as needed

Clinical Quality Analyst, Nurse Practitioner

Operations

• Providing direct technical oversight for all significant deviations and nonconformances, ensuring investigations are scientifically sound, risk-based, and utilizing structured root cause analysis (e.g., 5 Whys, Fishbone).
• Owning the global validation strategy for process validation, equipment qualification (IQ/OQ/PQ), and cleaning validation.
• Establishing systems for routine statistical trending of critical quality attributes (CQAs), process capability, and yield.
• Leading and approving all technology and product transfers, ensuring complete process understanding.
• Deploying Lean Six Sigma, Kaizen, and other continuous improvement methodologies across compounding and R&D operations.
• Serving as the senior technical representative during FDA, state board, and third-party inspections, providing authoritative responses, and maintaining a sustained state of audit readiness.

VP, Technical Services Operations, Compounding

• Work with IT partners to gain an understanding of the process, risks, and key controls and assist in updating applicable process documentation, including updating control descriptions, testing attributes and flowcharts.
• Plan and execute IT process SOX testing and documentation activities with consistent quality, including testing of non-routine SOX controls.
• Maintain SOX status trackers with internal stakeholders, the SOX team and external auditors, and assist in resolving the open items in a timely manner.
• Assist with scheduling walkthroughs and calendaring meetings for SOX Annual Cycle.
• Participate in key SOX special projects (System Implementations, Segregation of Duty Assessments, Fraud Risk Assessments).
• Advise IT partners in designing new processes and controls.
• Make recommendations regarding the efficiency and effectiveness of processes, controls, and procedures to ensure data integrity and security.
• Assist with deficiency remediation tracking and validate closure of issues.
• Assist with managing SOX compliance software, AuditBoard.
• Assist with providing routine training and support to process owners to ensure a thorough understanding of the SOX program, risk and control requirements; help prepare the process owners for walkthroughs and ensure timely delivery of all requested information for SOX testing.
• Facilitate key SOX special projects (system implementations, significant business and process changes).
• Build strong working relationships with business partners and external auditors.
• Champion risks and controls considerations across the organization.

SOX IT Analyst

Security Analyst

• Support and maintain security and compliance programs aligned with frameworks such as NIST, ISO, PCI DSS, and HIPAA
• Assist in maintaining alignment with global privacy regulations (GDPR, CCPA, and similar frameworks)
• Assist in the development, implementation, and maintenance of security, privacy, and AI governance policies, standards, and procedures
• Coordinate and support internal and external audits (e.g., SOX, PCI DSS, SOC 2, ISO, HIPAA)
• Track and manage remediation efforts for identified risks, control gaps, and audit findings
• Support third-party risk management processes, including vendor assessments for AI/ML and data processing providers
• Partner with engineering, data, and AI/ML teams to ensure secure and compliant system and model lifecycle practices
• Maintain and improve GRC tooling (e.g., AuditBoard, Vanta, or similar platforms)
• Monitor regulatory and framework changes (U.S. and international), including emerging AI governance requirements
• Develop and maintain risk registers, control matrices, and compliance documentation
• Conduct risk assessments, including technology, security, privacy, and AI/ML model risk evaluations
• Assist with security, privacy, and responsible AI awareness and training initiatives
• Provide reporting and metrics on risk posture, compliance status, and AI governance maturity

Security Compliance Analyst, GRC

• Lead cross-functional project teams through the full product development lifecycle of 503a and 503b sterile product launches – from ideation through R&D to commercial launch.
• Lead say expansion and continuous improvement workstreams that support 503a and 503b sterile product development.
• Build and maintain integrated project plans including key milestones, timelines, resource requirements, risks, and mitigation plans.
• Prepare and present program updates to leadership and stakeholders, highlighting progress, risks, and mitigation strategies.
• Maintain project documentation in accordance with internal procedures and regulatory requirements.
• Drive decision-making, facilitate team meetings, and act as a key point of contact for all project-related activities.
• Track budgets and resource allocation across multiple simultaneous product development initiatives.

Senior Program Manager, Sterile Compounding

Engineer

• Create, design, implement, and maintain server and system architecture, focusing on but not limited to VMware, MS HyperV, Azure, and AWS cloud infrastructure at Hims and Hers Health.
• Monitor and ensure all VM / network systems are working correctly.
• Ensure the stability, integrity, and efficient operation of in-house information systems that support core organizational functions at Hims and Hers Health.
• Troubleshoot inefficiencies and errors with systems/VMs.
• Standardize existing deployments for server and storage virtualization.
• Maintain high availability options for VMs / Networks. Technologies may include VMotion, VCenter HA, and Hyper-V Live Migration.
• Build and maintain SOPs, best practices, and hardening documentation, and other internal reference documentation.
• Develop, maintain, and own system patching schedules on a predictable cadence.
• Familiarity with cloud-based remote access through ZTNA applications such as Netskope, Zscaler, and similar platforms.
• General understanding of network technologies such as switching and wireless.
• Experience with system integrations for Zero Trust Network Access platforms like Netskope, ZScaler, or other ZTNA platforms.
• Experience with maintaining vendor relationships for relevant environments.
• Collaborate cross-functionally to align VM, Server, and Storage architecture with business needs, security standards, and our dynamic telehealth environment.
• Provide technical leadership, guiding junior engineers to optimize our network within the context of healthcare innovation.
• Ensure server and storage environment stability, performance, and security, supporting uninterrupted healthcare services.
• Proactively evaluate and implement security measures specific to Hims and Hers Health, safeguarding sensitive data and ensuring compliance.
• Conduct server/storage infrastructure assessments, enhancing our security posture and service quality.
• Stay updated with industry trends, adapting to telehealth's unique demands.
• Collaborate with vendors and respond to server and infrastructure emergencies to ensure seamless user experience.
• Participate in on-call rotations, reflecting our commitment to patient well-being.

Virtualization Engineer

• Assist the Head of Tax in overseeing the domestic income tax compliance process, including a detailed review of all U.S. federal and state and local tax returns
• Assist the Head of Tax in overseeing quarterly and annual income tax provision and reporting process, performing detailed reviews in accordance with ASC 740 and SOX controls standards
• Manage processes related to all domestic indirect taxes, including sales and use tax, federal excise tax, property tax, and other applicable taxes to ensure compliance
• Manage domestic tax audits by various federal, state, and local tax authorities
• Proactively consider, analyze, and communicate the financial statement impact of business transactions/combinations, changes in business results, tax projects, and legislative changes
• Perform a detailed review of tax reconciliations and tax journal entries and supervise the work performed by the junior team members to deliver timely and accurate financial results.
• Develop tax staff by managing performance, setting goals, providing ongoing training, and maintaining strong employee relationships
• Collaborate with external tax advisors, corporate accounting, FP&A, legal, and other cross-functional business partners
• Perform general tax research to resolve issues
• Assist with the creation and implementation of tax-related process improvements. Restructure responsibilities and simplify processes to maximize tasks performed by the offshore accounting function
• Assist with other areas as assigned, such as tax incentives
• Remain current on new federal and state tax laws and regulations and consider these changes from a tax compliance and tax accounting perspective

Senior Manager, Tax

Accountant

• Utilize general knowledge of federal, state, and local tax laws to assist in resolving corporate tax compliance matters
• Perform general tax research to resolve issues
• Assist in federal, state and local tax notice responses, including tracking and organization of all notices received
• Research technical state tax issues and document conclusions with detailed memoranda
• Identify and communicate tax matters to tax and accounting team members
• Assist with the management of the direct federal and state, and indirect state tax compliance process
• Assist in ensuring the accurate and timely filing of all returns, including income/franchise, sales & use, property tax renditions and other business-related filings
• Assist in the review of ASC740 calculations
• Assist in the review of state-related accruals, journal entries and related tax account reconciliations
• Assist with the creation and implementation of tax-related process improvements, specifically with respect to state and local taxes and tax controversy
• Communicate effectively with internal and external auditors
• Calculate, research and provide information requested by management and external parties
• Assist with other areas as assigned, such as tax incentives
• Remain current on new SALT tax laws and regulations and consider these changes from a tax compliance and tax accounting perspective

Staff Accountant, Tax

• Prepare journal entries and account reconciliations related to revenue, deferred revenue, refunds, and chargebacks.
• Support the monthly revenue close process, ensuring deadlines are met with accuracy and completeness.
• Perform detailed transaction-level reviews to ensure revenue is recorded in accordance with U.S. GAAP (ASC 606).
• Assist in preparing revenue rollforwards and supporting schedules for internal and external reporting.
• Investigate and resolve discrepancies between merchant processors, the data warehouse, and the general ledger.
• Partner with Product and IT to ensure accurate data flows and system integrations.
• Execute assigned SOX controls in a timely and precise manner.
• Assist with quarterly reviews and annual audits by preparing audit support and responding to auditor requests.
• Perform flux analysis and explain month-over-month revenue variances.
• Identify opportunities to improve processes, automation, and reporting accuracy.

Staff Accountant, Revenue

Financial Planning and Analysis

• Build, maintain, and fully own the revenue and contribution margin forecasts for multiple business lines
• Act as a trusted advisor to category directors on cross-functional teams. You will develop and present your business leaders with the most current information, analysis, and insights to help them understand their short and long-term financial position
• Own customer lifetime value models and be the subject matter expert of the unit economics of your responsible business lines. Guide leadership’s understanding and decision-making for the business
• Construct and manage frameworks to evaluate the size, impact, and prioritization of competing initiatives
• Regularly build Excel / Google Sheet models from scratch that solve a problem or answer a complex business question
• Partner with cross-functional teams to set, manage, and optimize pricing across business lines
• Define KPIs, develop scorecards, and build and automate reporting around them
• Perform ad-hoc projects, financial analyses, and presentations for executive management and the Board of Directors
• Participate in the preparation and review of annual, quarterly, and monthly budgets

Financial Analyst

• Manage medical device programs end-to-end from concept through commercialization, ensuring deliverables are met on time, risks are anticipated and mitigated, and stakeholders are kept informed.
• Own integrated project plans, timelines, budgets, and risk management activities across all program phases.
• Coordinate cross-functional teams to ensure alignment on timelines, resource requirements, dependencies, and critical path activities throughout the device development lifecycle.
• Track critical path activities across engineering, regulatory, clinical, and commercial workstreams, proactively identifying risks or delays and driving resolution.
• Show agility by adapting programs as they develop and change in order to meet the technical, regulatory, and commercial challenges inherent in medical device innovation.
• Drive continuous improvement efforts by recommending enhancements to device development processes, design control systems, and cross-functional collaboration.
• Lead cross-functional development programs for Class II medical devices from concept through FDA 510(k) clearance and commercialization.
• Drive execution across R&D, Quality, Regulatory, Manufacturing, Clinical, and Supply Chain teams.
• Partner closely with Regulatory Affairs to support 510(k) strategy, submission development, and FDA interactions.
• Work with R&D to plan, track, and coordinate required testing and validation activities, including biocompatibility testing (ISO 10993), sterilization validation, packaging validation, and shelf life and aging studies.
• Work with Design Assurance to track design milestones including design inputs/outputs, verification, validation, and design reviews.
• Support design transfer activities, manufacturing readiness assessments, process validations, and supplier qualifications for medical device production.
• Support vendor and contract manufacturer partnerships related to device development, testing, sterilization, packaging, and production.
• Schedule and lead cross-functional meetings, design reviews, risk management sessions, and milestone reviews, maintaining organized documentation and meeting summaries.
• Develop high-quality documentation and presentations that clearly communicate complex technical and regulatory information, demonstrate strategic insight, and convey a confident executive presence when engaging with senior leadership.
• Provide clear and concise project status updates to leadership and stakeholders.
• Partner with R&D, Engineering, Quality, Regulatory Affairs, Clinical, Supply Chain, and Commercial teams to drive device development, verification and validation, regulatory submissions, and launch readiness.

Senior Program Manager, Devices

• Own the end-to-end monthly forecasting and reporting process for headcount, equity, and SBC
• Serve as the centralized owner of workforce financials, ensuring accuracy, rigor, and alignment with company priorities
• Partner cross-functionally with Legal, Finance, Operations, Engineering, and other stakeholders to develop actionable hiring and expense targets
• Build and deliver executive-level reporting packages reviewed with the CEO and leadership team, highlighting performance versus budget and alignment with strategic priorities
• Develop financial models, methodologies, and analytics to support capital allocation decisions and maximize investment ROI
• Design, define, and automate operational KPIs related to headcount and opex
• Own and evolve the headcount and opex planning tech stack and underlying processes, identifying opportunities to improve automation, scalability, data quality, and control as complexity increases
• Translate complex financial information into clear, actionable insights for senior leaders
• Act as a trusted advisor to business leaders, providing forward-looking analysis on short- and long-term financial impacts
• Support ad-hoc financial analyses and presentations for executive management and the Board of Directors