Zillow

Deliverability Manager

Zillow

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, Colorado

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Salary

💰 $105,900 - $169,100 per year

Job Level

SeniorLead

Tech Stack

Cloud

About the role

  • Own deliverability KPIs (delivery, inbox placement, bounce/complaint rates, sender reputation)
  • Architect domain/subdomain and IP strategy, run provider-specific warming/cooling
  • Establish and enforce engagement hygiene and global suppression policies
  • Standardize content and send guardrails
  • Lead deliverability monitoring, weekly readouts, and incident response
  • Develop and maintain prioritized testing roadmap, run experiments and operationalize learnings
  • Track industry, provider, and regulatory changes, update guidance and playbooks
  • Serve as deliverability subject matter expert, train teams and brief stakeholders

Requirements

  • 8+ years managing enterprise-scale email deliverability
  • Proven track record improving inbox placement with major mailbox providers
  • Skilled in designing and managing domain/IP strategies, authentication protocols (SPF, DKIM, DMARC, BIMI & Apple Business Connect a plus), and filtering technologies
  • Analytical and data-driven, ability to diagnose issues, set targets, and design effective tests
  • Experienced with deliverability tools (Google Postmaster Tools, Microsoft SNDS, SparkPost Signals, Validity Everest) and marketing platforms (SimonData, HubSpot, Braze)
  • Strong communicator and calm incident leader
  • Comfortable collaborating with Marketing, Product, Engineering, Security/IT, and Legal/Privacy teams
  • Process builder who creates playbooks, QA checks, and repeatable workflows
  • Proactive and up to date on industry trends, privacy, and anti-spam regulations