Zillow

Rentals Business Operations Manager

Zillow

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, Colorado

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Salary

💰 $107,000 - $171,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Lead, coach, and develop a high-performing Business Operations team
  • Analyze, streamline, and automate workflows to increase revenue and enhance user experience
  • Design and manage an Issue Management Program
  • Partner with technology, product, and sales teams to build scalable tools and optimize end-to-end workflow processes
  • Develop and manage a quarterly roadmap of operations projects aligned with company goals
  • Create and maintain SOPs, enablement materials, and training
  • Collaborate cross-functionally to identify gaps and implement improvements
  • Proactively identify operational risks and implement mitigation strategies

Requirements

  • 4 - 8+ years of leadership experience in business operations or related functions
  • Proven ability to manage and develop small teams
  • Strong analytical skills with a track record of improving business processes
  • Proficient in project management and cross-functional coordination
  • Excellent communication and stakeholder management skills
  • Experience with business tools such as Salesforce, BI platforms, and workflow automation
  • Detail-oriented with a passion for driving efficiency and continuous improvement
  • Experience in real estate, rentals, or customer-centric operations is a plus
  • Familiarity with product development, technology collaboration, and regulatory/compliance standards is preferred