Full-stack Engineer

• Deliver technical expertise in the design, development, coding, testing, and debugging of new software and significant enhancements to existing software
• Conduct complex business process analysis and needs assessments
• Lead and participate in design sessions with Architects to align IT solutions with business initiatives
• Undertake complex software design, testing, and application development projects involving multiple disciplines
• Contribute strategic vision and integrate ideas regarding applications and software development
• Present and communicate technical processes to technical and nontechnical audiences, including senior leadership, VPs, and C-level executives
• Develop enterprise-level IT solutions by analyzing, coding, testing, implementing, and modifying software applications
• Lead design and coding sessions and implement solutions
• Articulate designs and resolve technical/design conflicts
• Coordinate with business analysts and users to determine requirements
• Analyze system requirements, business processes, and information systems

Principal Engineer, Software

Recruitment

• Lead, coach, and develop a team of Talent Acquisition Partners supporting Sales recruiting, including workload prioritization, performance feedback, and accountability for results.
• Partner with Sales, Human Resources, and business leaders to understand workforce plans, hiring priorities, role requirements, and market trends.
• Develop and guide Sales recruiting strategies supporting candidate attraction, talent pipeline development, inclusive sourcing, and timely fulfillment of hiring needs.
• Directly drive select Sales requisitions as a hands-on recruiter, including intake, sourcing strategy, candidate assessment, stakeholder calibration, offer support, and closeout.
• Drive consistent recruiting practices, including intake meetings, proactive sourcing plans, timely communication, and strong candidate and hiring manager experiences.
• Monitor recruiting performance, pipeline health, workload balance, service levels, and key metrics; use data to identify risks, remove barriers, and improve team effectiveness.
• Provide leadership with updates, insights, and recommendations on hiring progress, recruiting challenges, market conditions, and delivery improvements.

Talent Acquisition Manager

Account Executive

• Maintain and grow billable value in assigned accounts
• Prevent customer account losses and sell permanent new waste streams, services, and products
• Initiate business-to-business sales relationships
• Prospect and close sales opportunities to achieve budgeted sales goals
• Develop prospect development plans and maintain prospect database information
• Maintain the sales pipeline to achieve new sales goals
• Maintain relationship health standards and diffuse cancellation requests
• Execute retention plans to improve customer service and profitability
• Establish and maintain high customer satisfaction
• Propose compliant customer solutions and resolve unique customer issues with Area Sales Managers
• Communicate pricing and service strategies and engage additional WM business opportunities
• Prepare complex proposals and recommend equipment optimization and leasing options
• Maintain knowledge of internal sales strategies, operational capabilities, and external market trends
• Collaborate with Plant Managers and Brokerage Account Managers to upgrade materials, increase profitability, and achieve plant goals
• Resolve customer service escalations within the defined territory
• Obtain customer contract commitments during face-to-face interactions

Senior Account Executive

Account Manager

• Manage waste and recycling services for existing construction accounts
• Grow temporary revenue by meeting or exceeding monthly sales goals
• Handle customer service requests and service issues
• Educate customers and prospects on proper recycling processes and WM online tools
• Focus at least 70% of activities on new business
• Grow existing customer relationships, receive referrals, and cold call on new or planned construction projects
• Manage business-to-business sales relationships
• Develop detailed proposals covering multiple services
• Research waste and environmental services business topics
• Attend conferences and symposiums for networking and industry knowledge
• Manage assignments and sales opportunities
• Build trusting relationships and provide high-impact communication
• Prospect and close sales to achieve budgeted sales goals
• Develop marketing plans and maintain prospect database information
• Match WM services to customer needs and communicate pricing and service strategies
• Use WM sales productivity software, including prospect/customer databases, proposal programs, and pricing tools
• Propose customer solutions compliant with local, state, and federal regulations
• Devise sales approaches and solutions
• Marshal resources
• Negotiate sales
• Analyze sales opportunities
• Conduct customer site visits and work from home for the remainder of the week

Account Manager, Construction Sales

Human Resources

• Identify and activate HR solutions that support business objectives
• Diagnose organizational issues, develop solutions, and implement action plans
• Plan, manage, and coordinate HR functions and resources
• Manage talent through succession planning, learning and development, and employee development programs
• Execute strategies to improve organizational health and culture
• Lead and participate in diversity and inclusion initiatives
• Coach and advise managers across multiple functions and departments
• Deliver measurable HR solutions tied to operating-unit and functional business objectives
• Participate as a key member of leadership teams and provide people solutions
• Propose HR solutions and organizational changes based on operational analysis
• Partner with Centers of Expertise to execute HR strategies and programs
• Lead or participate in HR projects
• Hire, lead, develop, and coach HR organization members
• Develop high-impact written and oral presentations and provide regular reports
• Advise management on employment-related legal issues and local compliance
• Execute organizational change initiatives
• Identify and apply new ideas to changing work demands
• Partner with the HR Director on process improvement and new initiatives
• Provide technical advice, coaching, and guidance within human resources
• Partner with local teams on recruitment outreach
• Oversee new employee orientation
• Oversee employee separation notices, documentation, and exit interviews
• Prepare reports and recommend procedures to reduce absenteeism and turnover
• Oversee training on company policies and programs
• Counsel managers on employee and labor relations matters
• Participate in budgeting and analyze performance and budget data
• Lead HR Advisors and support HR department activities

HR Manager – Business Partner

Business Intelligence Analyst

• Conduct complex analyses of HR and workforce data to identify trends, risks, opportunities, and actionable insights.
• Design, develop, and maintain advanced dashboards, reports, and data visualizations using Power BI, SQL, and Python.
• Partner with HR stakeholders to gather requirements and translate business needs into analytical solutions.
• Deliver data-driven recommendations supporting HR and business objectives.
• Develop and enhance automated reporting processes.
• Perform data validation, quality assurance, and troubleshooting to ensure reporting and analytics integrity.
• Analyze workforce metrics and KPIs related to turnover, retention, employee movement, workforce planning, and organizational effectiveness.
• Support cross-functional projects with analytical expertise, reporting solutions, and decision-support insights.
• Document reporting processes, business rules, data definitions, and technical procedures.
• Identify and recommend process improvements, reporting optimization, and enhanced use of HR data and analytics.

HR Data Intelligence Analyst III

Inside Sales

• Acquire new customers and convert existing customers through prospecting, outbound marketing and lead campaigns, and referrals
• Receive inbound calls and make outbound sales calls to prospective and existing customers
• Sell Stericycle services and products, including Secure Information Destruction Services and bundled training and compliance services
• Use consultative selling strategies to achieve assigned revenue and quota goals
• Research clients’ industries and business needs using internet and other resources
• Identify upgrade and cross-sell opportunities
• Build a future-business pipeline through telephone, email, video messaging, virtual selling channels, marketing campaigns, territory lists, and other sources
• Meet or exceed performance metrics including outbound calls, agreements sent, close rates, average order size, and task-management activities
• Research and verify prospects and calls in the CRM according to Rules of Engagement
• Document, transfer, or share cross-territory opportunities as required
• Forecast monthly and quarterly sales within 5% of actual results
• Use the CRM for lead follow-up, sales-cycle disposition, pipeline management, forecasting, and lost-opportunity tracking
• Support assigned projects and perform other assigned job-related duties

Inside Sales Representative

• Maintain and develop existing hospital customers through ethical service, business growth, customer satisfaction, and retention strategies
• Identify opportunities to introduce additional services and increase revenue within customer portfolios
• Conduct weekly outbound customer outreach calls
• Conduct client care visits and build long-term customer partnerships
• Conduct regular strategic account reviews to assess service needs and usage trends
• Formulate strategies to retain customers where revenue may be decreasing
• Handle and resolve customer issues and concerns promptly
• Complete weekly, quarterly, and ad hoc reports
• Participate in WMHS sales and other training
• Participate in special projects and promotional campaigns under sales leadership direction
• Maintain security and safety standards and follow company policies and procedures
• Liaise with customers to understand product and service requirements
• Establish relationships with current and potential customers in the assigned territory
• Exceed customer expectations as a Helpful Expert
• Partner with the Service Manager on retention and customer issues
• Debrief service issues with the Service Manager, Operations Manager, and CSRs
• Perform other assigned duties

Account Executive, Healthcare

Bilingual

• Serve as the end-to-end point of contact for customers
• Receive and process customer service and sales inquiries through phone, email, live chat, and self-service channels
• Respond to customer service and sales inquiries via digital channels
• Educate customers on service options, charges, billing, and contracts
• Handle mid- to high-complexity customer service inquiries and transactions
• Establish customer accounts by negotiating and documenting service type, pricing, billing, and required information
• Confirm understanding of customer needs, issues, and requests
• Advocate for customers by engaging the appropriate WM departments and personnel to solve problems
• Retain customers seeking to cancel services by identifying cancellation reasons and offering alternatives
• Present WM products and services that meet customer needs
• Cross-sell products and services and educate customers on WM environmental solutions
• Offer, quote, and close prospective customer sales
• Meet contact center quality, productivity, safety, and timeliness standards
• Use WM business software tools, including Pricing Tools, AMP, Salesforce, Record Setter, Proposal Master, and EPLM
• Run standard reports as requested by management
• Maintain flexible scheduling and perform other tasks as required by the delivery channel

Bilingual Customer Digital Care Representative

• Prospect and close sales to new customers to achieve budgeted sales goals
• Develop and implement selling strategies for revenue growth and profitability
• Manage existing business relationships and achieve sales and price goals
• Prevent customer account losses and grow billable value through new waste streams, services, and products
• Initiate business-to-business sales relationships
• Develop prospect plans and maintain prospect database information
• Maintain a qualified sales pipeline
• Handle cancellation requests and execute proactive account retention efforts
• Improve customer service and profitability through retention calls
• Establish and maintain customer satisfaction
• Propose compliant customer solutions and resolve unique customer issues with Area Sales Managers
• Communicate pricing and service strategies and refer customers to other WM business opportunities
• Prepare complex proposals and recommend equipment optimization and leasing options
• Maintain knowledge of internal sales strategies, operational capabilities, and external market trends
• Collaborate with Plant Managers and Brokerage Account Managers to upgrade materials, increase profitability, and achieve plant goals
• Resolve customer service escalations within the defined territory
• Obtain customer contract commitments during face-to-face interactions
• Perform other duties as assigned

Project Manager

• Manage post-closure activities for multiple landfill sites
• Oversee environmental monitoring programs, landfill gas and liquids collection systems, surface maintenance, storm water management, and related environmental projects
• Minimize operational costs while maximizing productivity and maintaining safety and environmental compliance
• Liaise with regulatory agencies, governmental entities, property owners, and other stakeholders
• Monitor ongoing permitting issues
• Coordinate consultants, contractors, laboratories, and technical service providers to complete compliance obligations and project deliverables
• Develop and manage site and project budgets, consultant contracts, and environmental compliance initiatives
• Ensure timely completion of required reviews, reports, and corporate programs
• Conduct site inspections and maintenance activities
• Attend and contribute to periodic safety meetings
• Provide training and presentations
• Prepare and submit required reports

Environmental Compliance Project Manager

• Monitor operational efficiencies and help ensure performance and cost goals are achieved using cost-tracking tools and invoice reviews
• Identify and execute cost-reduction measures while fulfilling contractual obligations
• Provide strategic consultative support to hospital staff managing contracted waste streams safely and compliantly
• Serve as the primary liaison for all contracted waste streams
• Provide regulatory expertise concerning EPA, DOT, DEA, and state or local requirements
• Conduct customer surveys to identify compliance gaps and waste-segregation opportunities using the Virtual Compliance Partner application
• Project-manage implementation of new compliance-based services, including schedules, coordination, and communications
• Develop and deliver customized training for contract implementation and maintenance
• Schedule and complete customer-facing activities focused on service satisfaction, relationship building, operational efficiency, and profitability
• Perform other assigned duties and responsibilities

Healthcare Project Manager

• Manage customer account relationships for an assigned book of business, serving as the lead point of contact
• Maintain customer satisfaction and build long-lasting customer relationships
• Align WM products and services with customer needs and propose compliant solutions
• Increase account penetration through consultative selling
• Negotiate, update, and renew customer service agreements to maximize profits
• Educate customers on contract details and use negotiation skills to preserve business
• Resolve challenging customer requests and customer escalations with the Inside Sales Manager
• Communicate rates, charges, service strategies, incentives, and concessions within profit targets and authority limits
• Collaborate with the sales team to identify and grow territory opportunities
• Engage additional WM business opportunities and refer internally as appropriate
• Accurately and consistently use Salesforce.com/Customer Relationship Management and pricing tools
• Prepare reports and handle general administrative duties as needed

Account Executive II

Account Representative

• Conduct Sales Rep to OBC customer transition meetings to handle the onboarding process
• Review and verify customer setup information for accuracy
• Contact customers before delivery to confirm the delivery date
• Verify in MAS that the container has been delivered and review routing to confirm the service day
• Contact customers to confirm receipt of the container and review the scheduled service day
• Follow up after the first service to confirm it was completed to the customer's satisfaction
• Review invoices with customers and ensure service levels are correct, including contamination charges
• Conduct OBC to account manager customer transition meetings to handle future needs and concerns
• Develop strong customer relationships that promote retention and loyalty
• Work closely with the sales team and customers to ensure successful onboarding

Account Success Representative

Business Analyst

• Act as a liaison between technical staff and business owners
• Contribute advanced knowledge to formulate systems scope and objectives aligned with the organization's business plan and user requirements
• Define process flows and functional specifications
• Document requirements and formulate test plans with QA and partner groups before business user testing
• Coordinate with users to determine and document business and user requirements, process flows, and functional specifications
• Maintain document repositories and update the project documentation library
• Lead project teams in gaining business user acceptance
• Review progress and evaluate results for accuracy and efficiency

Principal Engineer, Software

Talent Acquisition Manager

Senior Account Executive

Account Manager, Construction Sales

HR Manager – Business Partner

HR Data Intelligence Analyst III

Inside Sales Representative

Account Executive, Healthcare

Bilingual Customer Digital Care Representative

Senior Account Executive

Environmental Compliance Project Manager

Healthcare Project Manager

Account Executive II

Account Success Representative

Analyst III, Digital Business