Learning and Development

• Leads performance analysis to uncover the real work learners must perform, using action mapping to separate critical tasks from noise.
• Designs active, task-focused learning experiences that center on realistic practice, feedback, and decision-making.
• Drafts learning maps and wireframes early to test design ideas, align stakeholders, and refine direction.
• Writes facilitator guides, job aids, and learner materials in clear, plain language that make it easy for facilitators and learners to understand and apply new skills.
• Create learning resources that simplify complex ideas without losing accuracy or nuance.
• Applies adult learning theory and evidence-based practices to strengthen learning effectiveness.
• Partners with subject matter experts to clarify task expectations and performance standards, challenge assumptions, and keep learning focused on performance.
• Reviews learning solutions to ensure alignment with task-based design and intended outcomes.
• Manages multiple design initiatives with strong ownership and adaptability.
• Uses AI tools intentionally to support instructional design work, including:
• Accelerating content development and iteration
• Generating drafts, examples, scenarios, and practice ideas for refinement
• Personalizing learning pathways or practice opportunities where appropriate

Instructional Designer

Customer Support

• Manages Customer Service Representatives and administrative activities of the assigned Customer Service function.
• Provides day-to-day management and support to customer service staff.
• Oversees personnel needs of the customer service department including selecting, coaching, and training employees and evaluating employee performance.
• Monitors and evaluates customer service performance.
• Identifies operational issues and process improvements, and implements strategies to improve performance.
• Evaluates customer feedback through various channels.
• Communicates and enforces company policies and procedures and develops and implements customer service performance standards.
• Mentors Lead Customer Service Representatives and provides guidance to continue growth in customer service organization.
• Determines training needs and establishes programs.
• Compiles all customer service reporting requirements.
• Develops and analyzes budgets, reports, and financial data.
• Investigates and resolves escalated customer service inquiries.

Customer Experience Supervisor

Sales

• Supporting the needs of the TexOma Area Sales Team.
• Responding to support requests from the Sales team.
• Logging/completing Salesforce Tasks.
• Generating and submitting individual and complex orders using Salesforce.
• Managing multiple systems for support requests.
• Handling occasional inbound/outbound voice and Teams video calls.
• Limited, direct customer interaction via phone and email.

Sales Coordinator

Human Resources

• Provide tactical, responsive Human Resources support to individual contributors in assigned business units and/or functions.
• Serve as the first point of contact and trusted advisor for employee relations issues and human resources policies and processes.
• Own the data management life cycle for the organizations supported.
• Champion, demonstrate and uphold WM Commitments & Values to foster an environment of trust, and employee engagement for a diverse workforce.
• Assist HR leader in ensuring a People-First lens throughout the employee lifecycle journey including, but not limited to: Hiring and Onboarding, Employee Development and Performance Management, Retention, Offboarding, Data Management.
• Provide reliable and timely coaching and counseling to employees on issues.
• Plan and coordinate various HR activities ensuring the appropriate resources and stakeholders are engaged to enable successful outcomes.
• Partner with appropriate Centers of Expertise (COE) to consult on HR initiatives, and programs to support business objectives.

HR Advisor

Controller

• Own full cycle accounting activities including general ledger, journal entries, accruals, and month end close
• Prepare financial statements, perform variance analysis, and analyze complex financial data
• Ensure compliance with US GAAP and maintain effective internal controls
• Partner with finance and business stakeholders while operating independently in a fast-paced environment
• Prepares highly complex journal entries on a monthly basis
• Analyzes general ledger accounts for accuracy and accrual accounts
• Collects and analyzes financial data and prepares monthly combined financial statements and reports
• Assists with the preparation of year-end closings and annual long-term and short-term financial statements
• Provides expertise and guidance to other Finance personnel

Senior Accountant / Junior Controller

Performance Marketing

• Responsible for the strategy, planning, execution and management of paid media plans supporting multiple lines of business within the WM umbrella.
• Establish paid media strategy and goals that align with corporate and departmental objectives.
• Drive business growth through national paid media campaigns for residential and commercial services.
• Manage corporate brand media including campaigns that are a part of sports sponsorships.
• Manage media budgets with a performance-driven mindset.
• Develop and maintain reporting tools that monitor performance and identify optimization opportunities.

Senior Manager, Paid Media Marketing

Analyst

• Collect/analyze data and collaborate cross-functionally to translate business goals and objectives into actionable insights
• Measure success and improvements using KPIs and metrics to track operational performance and customer feedback trends
• Continuously analyze and provide feedback to recommend improvements to the customers’ service experience
• Provide ongoing support, working closely with stakeholders on relevant metrics and documentation of findings
• Utilize communication and presentation skills to transform data into actionable recommendations

Analyst II, Customer Vitals

Engineer

• Develops an understanding of all permits governing the construction and operation of landfill disposal sites and other operations
• Procures and directs professional consulting firms engaged in preparing regulatory documents
• Assists and works alongside with senior level WM engineers on construction projects
• Works with operation teams to ensure compliance with permits and to prevent or resolve operational issues
• Assists in the preparation and/or review of engineering, monitoring and environmental reports
• Identifies and estimates the cost of site capital needs and follow-through with inclusion in annual budget exercises
• Interacts with state and local agencies to foster positive working relationships
• Provides technical support to operations, sales staff, landfill managers and environmental staff
• Participates in continuing education opportunities

Engineer Landfill II

• Work alongside experienced professionals on real projects
• Analyze trends and translate findings into insights
• Develop interactive dashboards
• Prepare and deliver insights and recommendations
• Contribute to initiatives that enhance HR strategies

HR Reporting and Analytics Intern

• Provides reliable and timely coaching and counseling to employees and contact center leadership on issues to ensure consistent, transparent application of policies, procedures, and employments laws.
• Address employee relations matters by investigating issues, mediating conflicts, and recommending appropriate solutions issues balancing employee advocacy with stewardship of company policies and employment laws to foster a positive workplace culture.
• Serves as the HR point of contact supporting/delivering internal processes including Performance Management, New Hire Orientation and Exit interviews under the Corporate hierarchy.
• Conducts training on company policy, programs, and other issues as they arise.
• Maintain accurate employee records and HR documentation in accordance with company policies and legal requirements.
• Partners and participates with local team(s) on recruitment outreach efforts.
• Serves as an active member of HR related project teams as assigned.
• Apprise and escalates potential legal, risk, safety, etc. concerns to the HR Manager.
• Participate in HR projects and process improvements as assigned

Accountant

• Prepares journal entries for entry into the general ledger system monthly by collecting necessary data, analyzing and/or allocating costs and preparing audit train support for the journal entries.
• Analyzes general ledger accounts for accuracy; analyzes accrual accounts to ensure proper accruals.
• Collects and analyzes financial data and prepares monthly combined financial statements and reports. Performs additional analysis for explanatory text required for reports and statement. Coordinates preparation of monthly financial package and reviews for accuracy.
• Participates in monthly financial meetings for discussion and review of monthly financial reports.
• Assists with the preparation of year-end closings. Prepares annual long-term and short-term financial statements in compliance with accounting guidelines and U.S. GAAP. Assists in the preparation of working papers for annual audit.
• Provides guidance to other Finance personnel for proper internal and external financial accounting procedures and their application.
• Assists with the preparation of annual budgets, updates, and strategic plans assigned areas. Coordinates preparation of monthly combining entries to combine financial results.
• Prepares quarterly consolidation report for consolidation.
• Assists with the maintenance and application of internal controls.
• Prepares basic financial reports in a timely and accurate manner; and completes individual analytical projects in a satisfactory manner given abstract project guidelines.

Accountant I

• Develops strong communication and technical skills to assist customers.
• Uses problem solving skills, determines problems, and understands fundamental parts of the problem in order to resolve customer service related inquiries.
• Participates in learning opportunities for process improvements, time management and technology skills
• Other duties as assigned

Customer Service Intern

Manager

• Directs the development and execution of strategic plans and product development to secure environmental service contracts for Government (both Municipal and County), Educational and Federal facilities throughout an Area with less than $200 million in Public Sector annual revenue.
• Develops and maintains relationships with key political and community leaders and directs all aspects of the Market Area's political relationship base.
• Partners with the Area Vice President or Group Segment Director to identify growth targets and strategies.
• Develops budget and resource assessments to integrate sales/service offerings (recycling, organics etc.) within the Area.
• Hires, trains, coaches and manages Public Sector Sales Representatives.
• Communicates verbally and in writing with Waste Management senior leadership in regard to financial proformas, acquisitions, and contracts.
• Establish and maintain strategic community partnerships to build significant, long-term relationships with key customers.
• Build, maintain and manage political relationships with key decision makers and industry influencers in contracted communities.
• Develop and manage annual operating expense budgets for public education, political and community activities and strategies.
• Develop annual revenue budget and plans to meet goals, including price increase strategy and timing, capital needs, service offerings and resource allocations.
• Oversee education and community outreach activities including print, electronic media and direct mail campaigns.
• Partner with Market Area leadership to develop growth and retention strategies to meet WM's growth goals.
• Oversee audit and revenue management process of existing contracts, including legal compliance, reporting and revenue enhancement opportunities and ensure amendment terms and conditions are favorable to the company.
• Develop competitive sales analysis on market trends, competitors and service offerings.
• Develop, coach and manage sales reps utilizing effective feedback and available training tools and resources.
• Develop talent assessments, action and succession plans for direct reports and staff.
• Prepare weekly and monthly activity summaries as requested.
• Work with other internal Waste Management departments to meet Market Area and customer objectives.
• Develop and execute community and political plans and programs, both short and long range, to support sales and revenue objectives of organization.
• Understand and guide negotiations for all contracts.
• Oversee development and maintenance of customer database.
• Guide preparation of sales activity reports and presents to executive management.

Area Manager I – Public Sector Solutions

• Overseeing daily operations of the customer service department.
• Providing leadership, support, and development to staff.
• Managing personnel needs including hiring, training, coaching, and evaluating employees.
• Monitoring and enhancing customer service performance.
• Analyzing feedback and implementing strategies to meet/exceed service goals.
• Enforcing company policies and mentoring team leads.
• Compiling reports and analyzing budgets and financial data.

Customer Experience Supervisor – East

• Overseeing daily operations of the customer service department
• Providing leadership, support, and development to staff
• Managing personnel needs including hiring, training, coaching, and evaluating employees
• Enforcing company policies and mentoring team leads
• Compiling reports, analyzing budgets and financial data

Instructional Designer

Customer Experience Supervisor

Sales Coordinator

HR Advisor

Senior Accountant / Junior Controller

Senior Manager, Paid Media Marketing

Analyst II, Customer Vitals

Engineer Landfill II

HR Reporting and Analytics Intern

HR Advisor

Accountant I

Customer Service Intern

Area Manager I – Public Sector Solutions

Customer Experience Supervisor – East

Customer Experience Supervisor – Central