Account Executive

• Serve as the lead point of contact for customer account management matters in an assigned book of business
• Establish and maintain a high level of customer satisfaction with internal and external customers
• Build and maintain strong, long-lasting customer relationships
• Align Waste Management products and services with customer needs
• Propose solutions that are compliant with appropriate local, state and federal regulations
• Increase account penetration through consultative selling skills
• Negotiate, update, and renew customer service agreements to maximize profits
• Provide ongoing education of contract details
• Resolve challenging customer requests
• Collaborate with the Inside Sales Manager to resolve all customer escalations or issues
• Communicate rates, charges and service strategies with conviction
• Understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority
• Use Waste Management sales productivity software tools accurately and consistently
• Prepare reports as needed and/or handle general administrative duties as appropriate

Payroll

• Supports end‑to‑end on‑cycle and off‑cycle payroll processing for approximately 60,000 multi-state salary and hourly employees, ensuring accuracy, compliance, and timeliness.
• Serves as an escalation point for complex payroll issues, including pay discrepancies, banking transactions, reversals, adjustments, and regulatory inquiries.
• Reviews and validates payroll calculations, reconciliations, third‑party files, funding, and outputs to ensure quality and control adherence.
• Monitors daily payroll processing activities, coordinates workloads, and helps reinforce priorities and expectations to ensure deadlines and service levels are met.
• Supports onboarding, coaching, knowledge transfer, and ongoing performance feedback for payroll processing team members.
• Collaborates with cross‑functional partners and third‑party vendors to support payroll changes, enhancements, testing, and issue remediation impacting payroll execution.
• Coordinates daily workloads and helps team members understand priorities and expectations.
• Reviews payroll reports and analytics to identify discrepancies, trends, risks, and opportunities for process improvement.
• Supports audits, internal controls, and compliance activities related to payroll, taxes, garnishments, and collective bargaining agreement requirements where applicable.
• Identifies opportunities to improve accuracy, efficiency, and standardization within payroll processing while maintaining strong control discipline.
• Maintains strict confidentiality and ensures sensitive payroll information is handled in accordance with company policy and regulatory standards.

Supervisor, Payroll Processing

• Leads payroll systems operations, enhancements, and integrations, ensuring system stability, scalability, and compliance with payroll and tax requirements.
• Serves as a subject matter expert for payroll data structures, calculations, validations, and downstream financial impacts.
• Collaborates with cross-functional partners and third-party vendors to execute system upgrades, drive testing and parallel testing activities, resolve defects, and support post-go-live hypercare.
• Identifies automation, standardization, and optimization opportunities to improve payroll processes and reporting efficiency.
• Monitors teamwork processes and procedures, serving as the first point of escalation on team-related issues to ensure timely resolution.
• Contributes to a strong functional team by supporting onboarding, coaching, development, and ongoing performance support for team members.
• Coordinates daily workloads and helps team members understand priorities and expectations.
• Evaluates case volume, analytical output, and quality metrics in a shared services environment to ensure service level commitments are met.
• Oversees auditing of payroll system transactions, reports, and electronic records to ensure data integrity, proper documentation, and compliance with internal controls.
• Supports payroll compliance activities related to Collective Bargaining Agreements, regulatory requirements, audits, and internal reviews.
• Partners with Payroll leadership to assess risks, analyze issues, and implement sustainable corrective actions.

Supervisor, Payroll System – Analytics

• Searches for potential small/medium business segment customers to develop new business for WM
• Conducts research on prospects and pre-sales activities
• Negotiates and closes sales by effectively communicating WM’s value proposition
• Conducts post-sale administrative work

Inside Sales Executive

Auditor

• Works with Operations, Fleet, and other core business functions to identify operational and financial inefficiencies to support core initiatives
• Maintains a solid familiarity with WM Way and other changes to operational procedures (collection and post-collection)
• Conducts on-site operational audits at locations across North America and Canada, including direct observation of frontline processes, yard and facility walkthroughs, and interviews with site leadership and frontline employees
• Assesses consistency of SOP execution across locations, identifying behavioral, cultural, or environmental drivers impacting adherence
• Viewed as a technical or subject matter expert with demonstrated understanding of the following: WM corporate and field operations, financial, operational, or digital components
• Interacts with mid and upper management of areas being audited to ensure professional and quality-driven execution of the audit work. Supports mindset and coaching development
• Assists to continue to advocate the department’s vision in relation to employee development and is proactive in that charge
• Works closely and collaborates with multiple managers and areas of IAC to develop and use effective tools and capabilities
• Effectively supervises small teams for projects and ensures that conclusions in line with WM’s policies and procedures
• Assists in maintaining the audit schedule for effective use of resources and meeting departmental commitments, coordinating with other management team members as appropriate
• Ensures the teams conducts root cause analysis, adding business value beyond compliance auditing
• When requested, assist management in developing and implementing a plan to correct deficiencies or leverage opportunities
• Provides risk consultation/advisory services to all parts of the company, which may include travel up to 50% of the time
• Conducts follow-up reviews to assure expected outcomes are realized
• Prepares well written, accurate and timely reports for presentation to appropriate management

Operations Auditor

• Acquires new customers and converts existing customers through prospecting.
• Receives inbound calls and makes outbound sales calls to prospective and existing customers.
• Effectively utilizes consultative selling strategies to attain assigned revenue and quota goals.
• Builds a pipeline of potential future business by prospecting through various channels.
• Meets or exceeds assigned performance metrics including outbound calls and close rates.

Inside Sales Representative

Customer Support

• Handles incoming calls, emails, inquiries and transactions from various segments within the book of business.
• Possess a strong knowledge of internal process, understands relationships and key linkages between business units.
• Collaborates with internal and external parties to coordinate service related activities and manage client projects.
• Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions.
• Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed.
• Provides customer proactive service and education regarding service options, charges, billing, and contracts.
• Documents each interaction, ensuring service, pricing and other required information are entered into the system.
• Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals.
• As required by management, maintains routine customer service related reports and creates reports as requested.

Customer Service Representative III

• Secures new business by selling Regulated Medical Waste and Compliance service solutions
• Responsible for growing revenue and profitability in assigned geographic area by selling Regulated Medical Waste and Compliance Services (OSHA/HIPAA) services, while meeting or exceeding established annual goals
• Call blocks to healthcare facilities to schedule on-site appoints throughout the week to demonstrate our capabilities in Compliance
• Demonstrates ability to build and maintain a strong pipeline
• Sells regulated medical waste, OSHA and HIPAA Compliance to previous Stericycle customers to win back lost business
• Builds and sustains strong, trusting relationships with new and previously existing customers leveraging the face to face experience with a local subject matter expert
• Follows up on targeted marketing campaigns to grow business in geography leveraging our services to meet customers’ needs
• Participate in market development activities by identifying areas/market within territory that are under-developed

Sales Executive

• Oversees daily operations of the customer service department
• Provides leadership, support, and development to staff
• Manages hiring, training, coaching, and evaluating employees
• Analyzes feedback and implements strategies to enhance customer service performance
• Compiles reports, analyzes budgets and ensures operational efficiency

Customer Experience Supervisor

• Generates revenue utilizing a consultative selling approach in the sale of WM services on inbound calls that are typically small and less complex accounts.
• Establishes and maintains a high level of customer satisfaction in all sales transactions.
• Consistently meets or exceeds weekly and monthly sales activity goals.
• Executes sales campaigns via outbound telephone marketing to consistently meet or exceed aggressive weekly and monthly sales activity goals.
• Attracts, generates, manages and records leads from outbound telephone marketing.
• Demonstrates excellent organizational and problem solving skills.
• Exhibits proficient knowledge and use of personal computer and computer software applications.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Effectively uses WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
• In local market activities, (a) provides weekly feedback on the number of pictures and participation rate and (b) attends Monthly Safety meetings to provide feedback to the Route Managers and Drivers.

Sales

• Coordinates Sales programs and acts as a liaison between Sales and other departments.
• Performs advanced clerical and statistical reporting for Sales on a daily basis.
• Provides detailed reports to the sales force on ranking, and monitors rankings on a monthly basis.
• Coordinates maintenance of weekly and monthly reporting, including recommendation of system changes.
• Audits monthly commission and expense reports to clarify and direct uniform sales policies and procedures.
• May provide direction and support to less experienced Sales Coordinators.
• Manages incoming and outgoing mail for call center office.
• Assists in day-to-day support of sales staff.
• Responsible for call center maintenance coordination and ordering of supplies.

Senior Sales Coordinator

• Serve as the lead point of contact for customer account management matters
• Establish and maintain a high level of customer satisfaction
• Align Waste Management products and services with customer needs
• Negotiate, update, and renew customer service agreements
• Resolve challenging customer requests
• Communicate rates, charges, and service strategies
• Collaborate with sales team to identify and grow opportunities
• Use Waste Management sales productivity software tools
• Prepare reports and handle general administrative duties

Account Executive II

• Serves as a key point of contact for WM's Small/Medium business customers.
• Focuses on retaining and growing the team's book of business.
• Manages inbound call requests and proactive customer outreach.
• Prevents customer cancellations and secures updated contract agreements.
• Utilizes change management processes to meet sales demands.
• Controls sales assignments by allocating time to retention and acquisition goals.
• Explores alternatives to reach mutually beneficial sales agreements.
• Contributes to team responsibilities in a team environment.
• Navigates through systems ensuring accurate documentation of customer interactions.
• Uses WM sales productivity software tools such as Salesforce.com.
• Analyzes reports and handles general administrative duties as needed.

Account Associate I

Operations

• Serves as support person for Sustainability Services Territory or Vertical.
• Implementation of new contracts, assisting with special projects and staffing existing contracts as needed.
• Assist Business Development and Territory/Vertical Managers with site walks, proposal development and contract renewals.
• Significant travel is required (90%+).
• Coordinate logistics for transportation of hazardous and non-hazardous waste from client site including profiling, scheduling, manifesting and physically loading bulk and drum loads.
• Consult with client and prospective clients to identify, design and implement cost saving opportunities and proposals.
• Ensure compliance with client and government regulations by performing necessary inspections and reporting. Resolve all issues in a timely manner.
• Administer client and vendor financial obligations including invoicing, reporting and contracts.
• Promote culture of safety by ensuring site personnel are properly trained to perform assigned duties and comply with safety, environmental, federal, state and local regulations.

Environmental Operations Support Manager

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

Account Executive

Supervisor, Payroll Processing

Supervisor, Payroll System – Analytics

Inside Sales Executive

Operations Auditor

Inside Sales Representative

Customer Service Representative III

Sales Executive

Customer Experience Supervisor

Inside Sales Representative

Senior Sales Coordinator

Account Executive II

Account Associate I

Environmental Operations Support Manager

Sales Retention Account Associate