Manager

• Manage a cross-functional team in auditing activities of various business segments, departments and operations for: operational efficiency and effectiveness; cost control and cash flow opportunities; compliance with established plans, policies, procedures, controls and applicable regulations.
• Oversee projects that review operational processes, including the functionality of workflow, data sources, controls, efficiency opportunities, performance metrics, user roles, and alignment with strategy.
• Manage analytic projects and assist Internal Audit and Controls (IAC) leadership with advancing analytics team strategy and initiatives.
• Communicate effectively with employees at all levels across the organization, building strong relationships to advance IAC strategic initiatives and foster career development.
• Drive cost reduction and efficiency of audit and compliance activities by actively seeking ways to develop and implement improvements to audit methodology and administrative processes.
• Take an active role in one or more departmental initiatives such as those driven to improve quality and/or audit coverage, ongoing education and continuous improvement.
• Incorporate data analytic techniques to aid in audit and control testing as well as develop audit plans and test programs.
• Assist in annual and ongoing risk assessments for the development of the Annual Audit Plan.
• Perform review of audit work papers and audit reports, while providing staff with feedback for performance improvement.
• Maintain a comprehensive understanding of company operations and strategy, ensuring audit activities support organizational objectives. When requested, assist management in developing and implementing identified opportunities.
• Demonstrate effective written and verbal communication skills, including presentations to various level of management on audit activities.
• Manages the day-to-day activities of the assigned teams, reviewing work progress and ensuring effective risk coverage.
• Serves in a leadership role ensuring appropriate scope of work (comprehensiveness) and consistent execution and reporting.
• Provides timely and effective feedback, coaching and training to staff working under their direct or indirect supervision.

Manager, Internal Audit

Account Manager

• Directs all aspects of a service area within assigned vertical line of business.
• Provides comprehensive range of environmental solutions to assigned clients/operating units.
• Manages operating units' profit and loss, budgeting, day-to-day operations, and service execution.
• Supervises and coordinates employee work and development activities.
• Develops bids and quotes for new projects.
• Ensures procedural compliance with environmental health and safety and ISO program activities.
• Manages financial and operating performance of assigned customer sites for profitability.

Environmental Territory Manager

Account Executive

• Presents the full line of WM services to prospective WM customers or assigned area of responsibility.
• Manages existing revenues and develops revenue opportunities within an established geographical territory.
• Meets or exceeds individual sales goals for new business with industrial and hazardous waste customers.
• Effectively utilizes, coordinates, and cultivates relationships with internal and external customers.
• Achieves or exceeds budgeted revenue goals for new business with industrial and hazardous waste customers in assigned sales territory.
• Maintains existing base business; identifies new waste streams and new base business customers.
• Drives pre-tax profits through innovative pricing and contracting strategies.
• Develops comprehensive sales plan for assigned territory in conjunction with division sales plan and goals.
• Works in tandem with Technical Service Representatives to assist customers in every aspect of waste disposal process.
• Demonstrates a working knowledge of industrial and hazardous waste regulations (RCRA, TSCA, CERCLA).
• Provides monthly sales reports, commissions, and expenses on a timely basis.

Account Executive – Industrial

• Senior Account Executives are responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business-to-business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve new sales goals.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that comply with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers’ needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.

Senior Account Executive

Accountant

• Prepares moderately complex journal entries for entry into the general ledger system on a monthly basis
• Analyzes general ledger accounts for accuracy
• Collects and analyzes financial data and prepares monthly combined financial statements and reports.
• Assists with the preparation of year-end closings.
• Provides guidance to other Finance personnel
• Assists with the preparation of annual budgets, updates, and strategic plans for assigned areas.
• Prepares quarterly consolidation report for consolidation.
• Assists with the maintenance and application of internal controls.

Accountant II

Accounts Payable

• Develops and executes the Accounts Payable strategy, operating plan, and budget in alignment with Finance Shared Services and corporate objectives, including onshore and offshore delivery models.
• Owns the end‑to‑end Accounts Payable operating model, ensuring consistent, compliant, and high‑quality service delivery within established SLAs for internal and external customers.
• Oversees budgeting, invoices, purchase orders, and forecast in alignment with Finance Shared Services.
• Serves as a manager of managers, providing leadership and direction to AP leaders across multiple locations, including U.S. and offshore teams.
• Establishes and monitors performance metrics and SLAs, leveraging analytics to drive improvements in timeliness, accuracy, controls, and supplier compliance.
• Works with various corporate teams to ensure all accounts payable activities comply with relevant laws, regulations, and industry standards, and stays informed of any changes.
• Serves as the escalation point for complex accounts payable issues and guides the team in resolving supplier inquiries and discrepancies.
• Ensures strong controls, compliance, and audit readiness for AP operations, partnering with Internal and External Audit and monitoring regulatory and policy changes.
• Conducts AP business reviews and optimizes staffing and cost models while maintaining service quality and control standards.
• Counsels managers as to execution of programs, providing direction for modification in work plans or implementation of contingency plans in accordance with prevailing business conditions.
• Ensures that team members are adequately trained, providing ongoing development opportunities and performance feedback to foster a culture of growth and professional development.
• Actively collaborates with key departments, including Finance, Accounting, Treasury, Digital, Supply Chain, Internal Audit, Finance Shared Services, Payroll, and Field, to ensure seamless integration of accounts payable processes, foster strong partnerships, and align on strategic objectives for the overall success and growth of the organization.
• Ensures high levels of internal/external customer satisfaction by overseeing the efficient and accurate handling of accounts payable, addressing internal/external customer inquiries and concerns promptly, and implementing best practices to enhance service delivery both internally and externally.
• Builds an inclusive and engaged team culture that embraces diversity, collaboration, and accountability across geographically dispersed locations.
• Champions a Shared Services mindset, leading change initiatives and driving standardization, automation, and technology‑enabled improvements.

Accounts Payable Director

• Prepares for and executes cold calls to influence potential commercial customers (small and/or less complex accounts) into setting appointments with the purpose of presenting and selling Waste Management services.
• Conducts pre-sales activities to gain understanding of the customer’s needs and prepare for the meeting.
• Effectively uses Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
• Facilitates prospect follow up meeting(s.)
• Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition.
• Negotiates and closes sales by effectively communicating alternatives and positions to reach mutually beneficial sales agreements.
• Prepares and delivers complex sales proposals.
• Conducts post-sale administrative work to ensure product/service implementation is successful.

Senior Sales Representative

• Responsible for prospecting and closing sales to new customers to achieve budgeted sales goals
• Develops and implements sound selling strategies that ensure revenue growth at target or greater profitability levels by selling to new customers
• Manage existing business relationships to achieve budgeted sales and price goals
• Handle all customer cancellation requests and secure contract agreements

Program Manager

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Manage highly transactional accounts.
• Establish and maintain a high level of customer satisfaction.
• Communicate to and work to resolve unique customer issues.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Match WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Propose customer solutions that are compliant with appropriate local, state and federal regulations.
• Update and secure customer service agreements.
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Program Manager, Key Accounts

Human Resources

• Serves as the first point of contact for employees regarding standard HR questions, policy clarification, and routine people-related inquiries.
• Provides reliable and timely guidance and first-step coaching to employees on lower-risk and early-stage employee relations matters to ensure consistent, transparent application of policies, procedures, and employment laws.
• Identifies, tracks, and triages employee relations inquiries, balancing employee advocacy with stewardship of company policies and employment laws and escalates higher-risk or complex matters to HR Managers in accordance with established protocols.
• Serves as the local HR point of contact supporting/delivering internal processes including Performance Management, New Hire Orientation, and Exit Interviews, ensuring timely completion and proper documentation.
• Owns and executes transactional HR processes within MyHR and related systems, including position maintenance, requisitions, onboarding, offboarding, data updates, reporting, and documentation.
• Prepares, maintains, and audits employee relations documentation to ensure accuracy, consistency, and compliance with internal standards.
• Conducts or supports training and informational sessions on company policy, programs, and HR processes as they arise.
• Serves as an active member of HR-related project teams and operational initiatives as assigned.
• Apprises and escalates potential legal, risk, safety, or compliance concerns to the HR Manager or HR leadership.

HR Advisor

• Directs the development of the Price Management strategic plans for MSA of $400 plus millions in revenue and ensures that it is consistent with the established corporate strategic plans and ensures their proper execution.
• Develops Price Management as a strategic capability by maintaining focus and ensuring proper resource allocation within Group.
• Works with Market Area and Group management to establish and implement pricing guidelines including price increase goals and pricing parameters for new customers.
• Works closely with the Corporate Price Management team to develop pricing strategies and implementation plans and directs the execution of such plans.
• Counsels managers as to execution of programs, and when necessary, provides direction for modification in work plans or implementation of contingency plans in accordance with prevailing business conditions.
• Directs and coordinates the implementation of emerging pricing tools.
• Directs and coordinates profitability improvement efforts, such as:
• - Route profitability review
• - Customer profitability review
• - Major contract review.
• Monitors market conditions, pricing trends, and the effectiveness of pricing actions.
• Addresses pricing issues pertinent to revenue growth and retention efforts.
• Validates pricing assumptions to support revenue analysis and budgeting process as required.
• Develops operating unit budget in a timely manner, forecasting financial and human resource needs for future time periods.

Area Manager II, Pricing

• Maintains and develop existing customers through appropriate and ethical methods in order to optimize the quality of service, business growth, and customer satisfaction and retention.
• Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customer’s business portfolio.
• Proactively conducts outbound customer outreach calls weekly.
• Maintain a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership.
• Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends.
• Formulates strategies to retain customers where revenue may be decreasing.
• Handles and resolves all issues and concerns in a timely manner.
• Completes standard weekly and quarterly reports along with any ad hoc reporting requests.
• Participates in all sales and other training provided by Shred-it.
• Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales.
• Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company’s policies and procedures at all times and bringing the manager's attention to any areas of concern.
• Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer.
• Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it.
• Establishes personal relationships with current and potential customers in the assigned territory.
• Serve as a Helpful Expert in exceeding customer expectations on a regular basis.
• Partner with the Service Manager on retention, customer issues and concerns.
• Debrief on any service issues with SM, Operations Manager, and CSRs, as required.
• Perform other duties and responsibilities, as assigned.

Account Executive, Healthcare

• Generates revenue growth by utilizing a consultative selling approach
• Manages existing business relationships to achieve budgeted sales goals
• Handles customer cancellation requests
• Provides ongoing education of contract details to existing customers
• Obtains customer contract commitments during face-to-face interactions
• Resolves escalations for customer service within the defined territory
• Develops detailed proposals encompassing multiple services
• Researches aspects of the waste and environmental services business
• Attends conferences/symposiums as a means of networking
• Builds trusting relationships and provides high-impact communication
• Matches WM services with customer needs; demonstrates knowledge of customers, pricing and competition
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations

Construction Sales Account Manager

• Directs the development and execution of strategic plans and proposal development to secure environmental service contracts for Government, Educational and Federal facilities.
• Develops and maintains relationships with key political and community leaders.
• Develop, coach and manage Sr Account Executives and other professional staff.
• Oversee education and community outreach activities including campaigns.
• Oversee audit and revenue management process of existing contracts.

Area Manager II, Public Sector Solutions

Customer Support

• Manages the daily operations of the customer service team of CSRs
• Develops, implements and maintains processes, procedures and programs to improve customer service
• Responsible for promoting company standards by engaging employees to drive customer loyalty
• Provides day-to-day supervision and technical assistance to customer service staff
• Directs customer service teams toward achievement of operational goals
• Organizes and schedules all necessary resources required to accomplish activities
• Oversees personnel needs of the department including coaching, training, and evaluating employee performance
• Compiles all customer service data requirements into reports, and analyzes results
• Investigates and researches escalated customer service inquiries

Manager, Internal Audit

Environmental Territory Manager

Account Executive – Industrial

Senior Account Executive

Accountant II

Accounts Payable Director

Senior Sales Representative

Senior Account Executive

Program Manager, Key Accounts

HR Advisor

Area Manager II, Pricing

Account Executive, Healthcare

Construction Sales Account Manager

Area Manager II, Public Sector Solutions

Customer Service Supervisor