Program Manager

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establish and maintain a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Program Manager, Key Accounts

Operations

• Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers.
• Establish and maintain positive relationships with all front-line employees.
• Ensure new frontline employees have tools, instruction, and feedback for successful daily duties.
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance.
• Focus on understanding and progress of frontline employee career goals.
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success.
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee.
• Teach and develop an understanding of the WM Way.
• Conduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Document and maintain records required by regulatory agencies such as the Department of Transportation.
• Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Operations Manager

Procurement

• Supervise and maintain Coupa functionality across catalogs, forms, and purchasing workflows, including punch‑out and hosted catalogs.
• Act as a primary point of contact for supplier enablement activities, punch‑out integrations, catalog feeds, and issue resolution in partnership with suppliers, IT, and Category Managers.
• Monitor purchase order structures, templates, approval workflows, account coding, and catalog‑to‑PO mappings to ensure compliance and usability.
• Support the design and maintenance of non‑catalog purchase forms and workflows; collaborate with IT on integrations, enhancements, and system improvements.
• Prepare and maintain reporting across Coupa, Oracle, ServiceNow, and related systems to support procurement and business needs.
• Conduct regular and ad hoc spend analysis to identify risks, savings opportunities, and process improvement areas.
• Support Category Managers with cost‑savings initiatives and data analysis for sourcing efforts.
• Coordinate cross‑functional projects, including system integrations and process improvement initiatives.
• Track project deliverables, timelines, risks, and outcomes; escalate issues as needed.
• Support execution of multiple initiatives by organizing resources and ensuring timely completion of tasks.
• Identify opportunities for process improvement, automation, and standardization; assist in documenting SOPs and controls.
• Maintain working knowledge of logistics, dispatch, and collections operations; provide support to managers to help meet performance and efficiency goals.
• Collaborate with leadership and functional partners to support alignment with business objectives.
• Partner with internal and external stakeholders to resolve operational issues and implement improvements.
• Support user training by delivering guidance, documentation, and day‑to‑day assistance.
• Assist in the development and delivery of training programs to promote consistency and adoption of processes.
• Track training effectiveness and provide feedback for continuous improvement.
• Support initiatives aimed at improving employee engagement and operational consistency.
• Supervise team activities related to fleet programs and processes, ensuring accuracy and timely execution.
• Monitor high‑volume pricing loads for fleet and supplier catalogs, ensuring data accuracy and compliance with procurement standards.

Supervisor, Procurement

Analyst

• Subject Matter expert for assigned functions.
• Prepares reports on data summaries, changes, and trends for use by management.
• Provides assessment and recommendations to management.
• Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
• Tracks issues to resolution within department and in partnership with other groups.
• Monitors overall work flow to ensure timely completion of projects and daily work requirements.
• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
• Monitors department processes and work flow to ensure overall accuracy and quality of data and work output.
• Determines areas of risk as new or changed processes are implemented.
• Recommends changes, updates and processes for continuous improvement in areas of expertise.
• Evaluates current training methods and materials for assigned group, and recommend improvements.
• Reviews and creates training as needed.
• Provides training and support to lesser experienced members of assigned department as well as internal and external customers as needed.

Business Analyst II

Payroll

• Understand and execute full On‑Cycle (end‑to‑end) weekly and biweekly payroll processing
• Process Regular and Mass Off‑Cycle payrolls
• Process payroll banking transactions
• Run, prepare, and format reports to evaluate and analyze data accuracy
• Research and resolve general inquiries
• Work collaboratively with payroll team members and cross‑functional partners
• Work with applicable suppliers and vendors as required
• Identifies opportunities for process improvement

Senior Support, Payroll

Human Resources

• Serves as leader of WM’s Talent Assessments (including 360s), Coaching, Development, Executive Development Program and Leader Effectiveness processes
• Leads various strategic talent management efforts for talent development, identification, tracking, movement, development
• Defines key actions for talent pools such as high potentials and high performers development, assessment and coaching, and leadership effectiveness
• Collaborates with Learning on future career development strategies and frameworks
• Collaborates with Centers of Expertise (COE’s) such as Business Partners, HR Technology, Culture & Engagement/Social Impact, HR Data Analytics, Learning, Total Rewards and Business Leaders
• Key liaison between Talent Management leaders and team members, HR Business Partners and business leaders
• Design and roll-out support tools for employees, business partners and managers
• Liaison with the HR Technology team on all Talent Development systems
• Manages reports and supports reporting requests for managers and HR Business Partners
• Identify and select new vendor partners for assessment and coaching as needed

Senior Manager, Talent Management

Customer Support

• Interact with WM Customers via Multi-Channel Customer Service
• Handle 60-80 contacts a day in a fast-paced/high-volume environment
• Use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries
• Provide one call resolution for customer issues
• Identify opportunities to cross sell additional products and services
• Negotiate and document service type, pricing, billing, and other required information
• Attempt to retain customers who call to cancel services
• Meet or exceed service and operational standards established for the call center

Customer Service Representative

Compliance

• Prepare, review, monitor or maintain contracts and ensure compliance of applicable rules and regulations.
• Research and prepare reports as needed.
• Serve in a senior-level advisory capacity for all contract matters.
• Audits municipal contracts to verify compliance.
• Works with District Managers and others to resolve noncompliance issues.
• Partners with Legal staff and internal departments to manage, formulate, draft, review, and negotiate municipal contracts and agreements.
• Manages complex contracts to ensure effectiveness by monitoring contract's dollar balance and time remaining; recommending whether to extend an existing contract or prepare for bid process.
• Investigates and resolves inquiries regarding contract changes, complaints, discrepancies, disputes, defaults, contract cancellations, and claims.
• Provides recommendations and prepares corresponding documents for resolutions to management.
• Participates in strategic planning for municipal business.
• Evaluates existing municipal contracts for new business opportunities and revenue growth.
• Coordinates team processes by reviewing daily activities and monitoring work.

Contract Compliance Representative

Artificial Intelligence

• Administer and maintain the OneTrust AI Governance module, including intake workflows, AI inventory, use-case review, and control mapping
• Process and triage new AI use cases and requests, coordinating with Legal, Privacy, and Business stakeholders to ensure alignment with enterprise policy and risk appetite
• Support continuous cataloging of generative AI systems, large language models (LLMs), low-code/no-code automations, and AI agents in the environment
• Continuously evaluate advancements in AI and related threats to support informed governance and security decisions.
• Document risk decisions, mitigation plans, and approvals for AI initiatives
• Operate Zenity (Secure LCNC) to monitor Power Platform, Copilot Studio, and Salesforce automations for policy violations, data exposure, and unapproved agent actions
• Review and analyze findings from Upwind Cloud Security related to AI workloads, containers, or data services in cloud environments
• Deliver insights to leadership regarding AI-driven recommendations, usage patterns, and risk indicators
• Track remediation actions with development and engineering teams and verify closure of AI-related vulnerabilities
• Develop and maintain dashboards summarizing AI risk trends, inventory status, and compliance posture.
• Assist in the creation and maintenance of AI policies, standards, and procedures
• Partner with Privacy, Legal, and Information Security to ensure responsible AI usage aligns with regulatory and ethical expectations
• Provide input into AI-related audit and assessment activities

Analyst, BISO AI

• Lead design and execution of HR operating model transformation initiatives (e.g., tiered delivery, centralization, governance models)
• Manage end-to-end program delivery for complex, cross-functional initiatives, including roadmap, milestones, risks, and dependencies
• Facilitate Kaizen and continuous improvement workshops to identify root causes, define future state processes, and drive alignment
• Develop and standardize process frameworks and toolkits (SIPOC, process flows, playbooks, intake models)
• Drive data and process optimization, partnering with HR systems teams to improve data integrity, workflows, and automation
• Identify and implement automation opportunities to reduce manual effort and increase scalability
• Establish and track performance metrics (KPIs) to measure operational efficiency, quality, and adoption
• Partner with HR, Finance, and business leaders to ensure alignment, governance, and successful execution
• Support change management efforts, including communication, training, and adoption strategies
• Provide executive-level updates and insights, translating progress into clear business impact

Senior Manager, HR Optimization – Effectiveness

• Support sustainability evaluations and solutions with a focus on impact reduction strategies and materials management including waste reduction and diversion, procurement and life cycle assessments.
• Support sustainability assessments and implementation programs. Support final reports, including environmental, social, and economic analysis.
• Research and implement waste reduction and diversion strategies.
• Support project managers with on-site program implementation at stadiums and events.
• Manage data collection, organization, and input processes for environmental impact data from sports venues using a digital impact management tool.
• Facilitate feedback between customers and team’s data strategy lead to ensure that digital tools align with customer and industry needs.
• Integrate social sustainability priorities into emissions management strategies.
• Promote culture of safety by ensuring site personnel are properly trained to perform assigned duties and comply with safety, environmental, federal, state, and local regulations.
• Self-educate on current sustainability topics, issues, and trends.
• Responsible for organizing and interpreting data.

Sustainability Analyst II

Director

• Owns the Area pricing plans completely, including core price and yield goals, and drives execution to exceed expectations.
• Develops Price Management as a strategic capability by maintaining focus and ensuring proper resource allocation within the Area.
• Collaborates with Area Sales Director, Public Sector Manager and Area Vice President on profitable revenue growth strategy for the Area.
• Works closely with the Corporate Price Management team to develop pricing strategies and implementation plans, and directs the execution of such plans.
• Counsels other Area directors and managers as to execution of pricing programs, including alignment and impact on other department goals with ultimately goal of making the best decisions for the business.
• Directs and coordinates the implementation of emerging pricing tools.
• Mentors pricing analyst talent to ensure execution of key initiatives and development of next generation talent within the Area.
• Leads profitability improvement efforts including customer profitability, route efficiency, and major contract reviews including those that involve capital investment.
• Monitors and deciphers market conditions, pricing trends, and the effectiveness of pricing actions for opportunity to improve results.
• Responsible for leading pricing improvement efforts for all facets of the business, utilizing experience and relationships in all lines of business.
• Manage maintenance of all pricing tools and ensure adherence to pricing standards and approvals for new growth and retention pricing in the Area.
• Develops revenue budget in a timely manner, forecasting financial and human resource needs for future time periods. Validates pricing assumptions to support revenue analysis and budgeting process as required.

Area Director, Pricing

• Prepare, review, monitor or maintain contracts and ensure compliance
• Audits municipal contracts to verify compliance
• Works with District Managers to resolve noncompliance issues
• Partners with Legal staff to manage contracts and agreements
• Manages complex contracts and recommends extensions or bidding
• Investigates contract inquiries and prepares documents for resolutions
• Participates in strategic planning for municipal business
• Evaluates existing municipal contracts for new business opportunities

Contract Compliance Representative III

Manager

• Leads the team responsible for the standardization and centralization of all sales and pricing data.
• Ensures that progress against goals is tracked and reported to all constituents.
• Partners with sales and pricing leadership to determine metrics, goals/quotas, and leading performance indicators.
• Responsible for the education and training of users on reporting and business analytics.
• Ensures metrics are reported accurately and consistently.
• Coordinates communication about project status.
• Active participant on Sales and Pricing Councils.
• Works with outside vendors and consultants to enhance data availability.
• Focus on continuous improvement of processes and the development of staff.
• Defines and leads the enterprise-wide vision for revenue insights across sales and pricing.
• Partners with senior leadership to translate business strategy into actionable insights.
• Leads transformation of reporting infrastructure, introducing modern visualization tools.

Senior Manager, Revenue Management Reporting Analytics

Sales

• Conduct activities associated with closing new customers and locations
• Achieve budgeted revenue, pricing quality, productivity and lead generation goals
• Manage sales productivity tools for Construction Services Account Managers
• Rely on sound telephone-based selling approaches
• Cold calling, account maintenance and prospecting
• Generate revenue utilizing a consultative selling approach
• Prospect and generate leads for the CSAM
• Establish and maintain a high level of customer satisfaction
• Execute all aspects of sales marketing campaigns
• Propose customer solutions that comply with appropriate regulations