Project Manager

• Responsible for managing all operational aspects of new customer launches, including all temporary and permanent personnel, until the location has all necessary trained headcount to support the operation
• Train permanent staff on WM and customer responsibilities and expectations
• Manage, measure, and track personnel daily responsibilities and activities. Coordinate team assignments, roles and responsibilities to ensure compliant and efficient completion of work responsibilities
• Promote culture of safety by ensuring site personnel are properly trained to perform assigned duties and comply with safety, environmental, federal, state and local regulations. Ensure that all team members maintain up to date certifications and training
• Coordinate logistics for transportation of hazardous and non-hazardous waste from client site including profiling, scheduling, manifesting and physically loading bulk and drum loads
• Consult with client to identify, design and implement cost saving opportunities and proposals
• Ensure compliance with Waste Management client and government regulations by reviewing necessary inspections and reporting. Identify areas of risk and develop and implement corrective actions. Resolve all issues in a timely manner
• Review and comprehend client and vendor financial obligations including invoicing, reporting and contracts. Enact changes and processes to maintain contractual compliance while optimizing EBIT
• May occasionally be required to perform labor-intensive activities (e.g., drum collection and bulking)
• Direct supervision of 2+ full-time exempt level employees

Senior Environmental Project Manager – Customer Implementation

Human Resources

• Provides strategic leadership across HR technology, product delivery, governance, and continuous improvement initiatives
• Establishes, owns, and executes a product vision and roadmap
• Partners with HR Technology leadership and business stakeholders to translate strategy into product roadmaps
• Serves as a strategic advisor to business stakeholders, providing guidance on technology capabilities and process transformation
• Identifies opportunities to improve organizational effectiveness through process optimization
• Establishes governance processes for solution delivery
• Leads project planning and execution
• Implements and maintains delivery frameworks that support operational excellence
• Drives continuous improvement by analyzing workflows and developing process maps

Manager, HR Technology

Dispatcher

• Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business
• Handles incoming service orders, directs drivers, and resolves service issues
• Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day
• Optimizes routes based on needs of the customer
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day
• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field

Dispatcher/Router Combo

Business Analyst

• Own the success and continuous evolution of the assigned product or capability
• Build trusted partnerships with business stakeholders by providing consultative guidance, managing product feedback, and ensuring technology solutions continue to meet evolving business needs
• Partner with stakeholders within the assigned HR functional area, HR leaders, and business partners to shape technology strategy, influence product direction, and support the continuous evolution of assigned technology solutions (e.g. Oracle HCM/ServiceNow HRSD)
• Serve as the techno-functional subject matter expert for assigned technology capabilities, advising stakeholders on system capabilities, solution alternatives, emerging technologies, and leading practices
• Lead discovery sessions, workshops, and solution design discussions to translate business needs into scalable, sustainable technology solutions
• Evaluate business needs and recommend priorities by assessing business value, user impact, technical feasibility, implementation effort, resource requirements, and strategic alignment
• Lead the design, configuration, testing, implementation, and optimization of assigned technology solutions, partnering with cross-functional HCM teams, Digital, vendors, and third-party providers to deliver successful releases and business outcomes
• Identify opportunities to improve business processes, enhance employee & manager experiences, and maximize the value of assigned HR technology investments
• Drive continuous improvement by identifying opportunities for process, configuration, reporting, automation, and AI enhancements that improve efficiency, usability, data quality, and business outcomes from concept through implementation

Senior Analyst, HR Technology Solutions

• Oversees the planning, execution, and completion of larger and more complex Technology projects
• Assumes responsibility for custom software development projects, implementation of out of the box solutions, and enhancements to existing software.
• Communicates project status to Senior and Executive Technology Leadership and will be ultimately responsible for project success.
• Owns and drives all project activities through the Systems Development Life Cycle (SDLC)
• Under supervision of Senior Leadership, assembles project teams, assigns individual responsibilities, develops project schedules and determines and acquires resources needed.
• Communicates the business case to project team to assist with decision making and prioritization; keeps business case at fore-front to drive decisions.
• Acts as liaison between technology/business stakeholders and Senior Leadership on project status, issues and risks.
• Creates and maintains project plans and ensures effective financial forecasting and tracking.
• Monitors processes and procedures to ensure alignment with business goals and objectives, recommending improvements and strategies.

Senior Manager, Project

Director

• Directs the development and implementations of enterprise-wide Revenue Management strategic plans.
• Develops Revenue Management as a strategic capability by maintaining focus and ensuring proper resource allocation.
• Leads the company PI strategy across all segments and lines of business, partnering with other revenue management functions to effectively incorporate customer lifetime value analytics into business process.
• Responsible for developing and implementing business process to realize the value of critical decision-making technologies.
• Works with sales leadership to manage Rollbacks, helping the company achieve overall Net PI goals while also supporting sales in balancing Lost business and Defection goals.
• Works with Market Area leadership teams to establish and implement pricing guidelines focused on maximizing value of tools, process, and analytics.
• Works as an integral member of the Corporate Revenue Management team to develop pricing strategies and implementation plans and directs the execution of these plans.
• Counsels leaders as to execution of programs, and when necessary provides direction for modification in work plans or implementation of contingency plans in accordance with prevailing business conditions.
• Directs and coordinates the implementation of emerging pricing tools.
• Monitors market conditions, pricing trends, and the effectiveness of pricing actions.
• Addresses pricing issues pertinent to revenue growth and retention efforts.
• Develops operating unit budget in a timely manner, forecasting financial and human resource needs for future time periods.

Director, Revenue Management

• Handles incoming telephone calls / emails in accordance with service model.
• Responds to general inquiries concerning transition activities.
• Creates electronic record to capture customer interactions.
• Assist with customer escalations and issues resolution.
• Assist in training of new associates and team members.
• May provide assistance with and/or lead People Support Center projects.
• Coordinates with internal shared services to ensure all aspects of transitions are covered.
• Establishes and maintains record keeping and filing systems.
• Processes all salary changes due to merit increases.
• Answers routine payroll/Kronos questions for managers and employees.
• Answers benefits questions for managers and employees.
• Ensures all necessary forms and documentation are completed for any leave of absence.
• Assists with processing of terminations.

Senior Associate, HR Service Center

Software Engineer

• Develops a deep understanding of the WM’s National Account business, its customers, and strategic priorities to align learning solutions with business outcomes.
• Partners with business leaders and subject matter experts to identify performance needs and design effective learning and organizational effectiveness solutions.
• Participates in strategic planning discussions and determines appropriate modality for organizational effectiveness and training and development programs for current state and future state.
• Leads the analysis, design, development, implementation, and maintenance of learning programs using a variety of modalities, including instructor-led, virtual, self-paced, and performance support solutions.
• Creates high-quality learning assets, including curricula, eLearning, videos, facilitator and participant guides, job aids, assessments, presentations, and videos.
• Apply instructional design best practices, adult learning principles, and learning technologies to create engaging, effective learner experiences.
• Evaluates learning effectiveness using learner and business data, continuously improving solutions to maximize impact and performance
• Demonstrates business curiosity, ownership, and a growth mindset while contributing to a collaborative, high-performing team culture and advocating for solutions that improve the learner experience

Learning Consultant – Designer, Developer

Proposal Manager

• Leads and develops the Area Public Sector Proposal and Contract Strategy team.
• Oversees the development, coordination, and submission of RFP, RFQ, and proposal responses for multiple sales segments.
• Drives proposal strategy for new business opportunities, contract renewals, and municipal growth initiatives.
• Partners with Area, District, Corporate, Legal, Finance, Operations, and Pricing teams to develop competitive and differentiated proposals, processes and standards.
• Identifies winning strategies and value propositions that strengthen WM's competitive position and increase proposal success rates.
• Establishes proposal management processes, content libraries, best practices, and governance standards to improve efficiency and proposal quality.
• Builds and maintains tools, templates, and resources that enable consistent, high-quality proposal development across the organization.
• Coaches and develops team members to improve proposal writing, project management, presentation development, and strategic thinking capabilities.
• Evaluates municipal contracts, franchise agreements, and market opportunities to identify revenue growth opportunities.
• Supports strategic planning efforts for Area Public Sector Services.
• Develops recommendations for retention, expansion, pricing, and service enhancement strategies.
• Identifies contract optimization opportunities that improve financial performance and customer value.
• Collaborates with Finance and Pricing teams to support business cases, financial modeling, and municipal growth strategies.
• Understand contract negotiations and drafting of municipal contracts and amendments.

Strategic Proposal Strategy – Operations Manager

Program Manager

• Responsible for the design, development, implementation, and maintenance of enterprise assessment and coaching programs and initiatives
• Performs needs analysis, program design, evaluation, project management, and research on current trends and best practices
• Makes recommendations for improvements or additional programs in the expertise area
• Maintains existing assessment and coaching programs and processes to support talent strategy
• Leveraging communication to build HR Business Partner, manager and employee capability
• Collaborates cross-functionally to ensure alignment and integration with other projects/programs
• Proposes new programs to support future talent management needs
• Partners with HR Technology team to maximize technologies for Talent Management

Program Manager – Assessment, Coaching

Pricing Analyst

• Analyzes basic financial, statistical, and competitor price data and recommends price changes to improve profitability
• Implements and maintains pricing infrastructures
• Evaluates effectiveness of pricing strategies and modifies pricing structures as needed
• Recommends and implements monthly price increases and coordinates with Sales and Billing for implementation
• Collects and analyzes financial, statistical, and strategic information in order to maintain pricing tools
• Creates and analyzes reports for customer and route profitability
• Audits billing and services to monitor customer changes and set ups
• Provides reporting and documentation of pricing structures and serves as the point-of-contact for pricing inquiries from internal sales department

Strategic Pricing Analyst

Customer Support

• Provides day-to-day management and support to customer service staff.
• Champion customer-centric culture inside and outside the call center cultivating an environment of trust, teamwork, and ownership.
• Responsible for the center’s operational optimization through use of effective metrics for staffing, scheduling and call volume forecasting.
• Analyze department performance and proactively identify and implement strategies to improve quality of service, productivity and sales.
• Manage agents’ scorecards and reviews with Customer Service Supervisors.
• Communicates and enforces company policies and procedures and develops and implements customer service performance standards.
• Determines training needs and establishes programs.
• Compiles all customer service reporting requirements.
• Investigates and resolves escalated customer service inquiries.

Customer Service Manager

Data Analyst

• Serve as the primary liaison and trusted advisor between business stakeholders and Technology teams, ensuring business priorities are understood, aligned, and successfully delivered.
• Partner with business leaders to identify, prioritize, and translate strategic objectives into data, analytics, reporting, and technology initiatives that support organizational goals.
• Conduct advanced business and systems analysis to define business needs, process improvements, solution scope, objectives, requirements, process flows, and functional specifications.
• Collaborate with Data Engineers, Architects, Product Owners, Analytics teams, and business stakeholders to define business rules, data requirements, solution designs, and acceptance criteria.
• Facilitate prioritization discussions by evaluating business value, risks, dependencies, and strategic alignment to ensure delivery teams focus on the highest-value initiatives.
• Lead requirements gathering, documentation, stakeholder reviews, and testing activities, including development of business requirements, user stories, test plans, user acceptance testing, and sign-offs.
• Provide delivery leadership by coordinating cross-functional business and technical teams to ensure solutions are delivered on time, meet quality standards, and achieve expected business outcomes.
• Monitor project progress, solution effectiveness, and business value realization while proactively identifying risks, issues, and opportunities for continuous improvement.
• Partner with Data Governance and business teams to establish data ownership, business definitions, data quality expectations, and governance requirements.
• Support deployment, change management, stakeholder communications, training, and user adoption activities to ensure successful implementation of new capabilities and solutions.

Business Analyst IV – Data Services

Accountant

• Executes moderately complex financial tasks in a timely and accurate manner; and completes individual analytical projects in a satisfactory manner given abstract project guidelines.
• Performs month-end close activities for assigned areas of responsibility including preparing journal entries of low to high complexity.
• Analyzes general ledger accounts for accuracy; Prepare monthly/quarterly account reconciliations and adequately document conclusions.
• Analyzes monthly financial results; able to communicate trends in results and provide meaningful insights into the results. Displays critical thinking skills in preparation of analyses.
• Collects and analyze financial data and prepare monthly combined financial statements and reports. Coordinate preparation of monthly financial package and reviews for accuracy.
• Assists with evaluating, documenting, and concluding on the accounting consequences of potential transactions.
• Participates in monthly financial review meetings.
• Provides guidance to other Finance personnel for proper internal and external financial accounting procedures and their application.
• Assists with the maintenance and application of internal controls. Execute internal controls responsibilities timely and accurately.

Accountant II

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (Salesforce, TEAMS, Outlook, Excel, and MAS).