Sales

• Respond to same-day customer sales and cancellation requests assigned to the Inside Sales Channel
• Develop and implement sales and retention strategies to maximize revenue and minimize cancellations and rate rollbacks
• Secure updated customer contract agreements and commitments through telephone-based negotiation
• Resolve customer service escalations within the defined territory
• Acquire and retain current WM customers using a consultative selling approach
• Meet customer sales and retention goals and maintain customer satisfaction
• Collaborate with the Market Area Sales Manager on unique customer issues
• Reduce lost accounts by diffusing cancellation requests
• Execute sales and retention plans to improve customer service and profitability
• Match WM services to customer needs by communicating pricing, service strategies, and competitive information
• Use WM sales productivity software, including Prospect and Customer Database, Proposal Program, Pricing Tools, Genesys, and Green Pages
• Prepare complex proposals and recommend equipment optimization and leasing options
• Propose solutions compliant with local, state, and federal regulations
• Update and secure customer service agreements
• Perform the role without supervisory duties

Residential Sales Specialist

Human Resources

• Provide tactical, responsive HR support to individual contributors in assigned business units and/or functions
• Serve as the first point of contact and trusted advisor for employee relations issues and HR policies and processes
• Coach and counsel employees on issues, applying policies, procedures, and employment laws consistently and transparently
• Identify, communicate, and resolve complex employee relations issues while balancing employee advocacy with company policies and employment laws
• Support and deliver Performance Management, New Hire Orientation, and Exit Interviews
• Conduct training on company policies, programs, and other issues
• Partner with local teams on recruitment outreach efforts
• Participate in HR-related project teams
• Mentor HR department employees by providing technical advice and guidance
• Assist the HR Manager with developing and maintaining processes, policies, and new initiatives
• Apprise and escalate potential legal, risk, and safety concerns to the HR Manager

Senior HR Advisor

Logistics Specialist

• Serve as the primary contact for escalated service issues from Sales, Customer Experience, and Operations
• Handle issues through phone, email, chat, and case management systems
• Analyze and resolve complex service disruptions
• Coordinate with dispatch, site leadership, and cross-functional teams
• Manage a high volume of escalations independently
• Prioritize cases based on urgency and business impact
• Maintain detailed and accurate escalation-case documentation
• Track trends and contribute to process-improvement initiatives
• Perform root-cause analysis and support continuous improvement in customer satisfaction and operational efficiency
• Act as a subject matter expert and escalation point for complex service-recovery efforts across lines of business

Logistics Solutions Specialist

Accounting Manager

• Execute moderately complex financial and accounting tasks accurately and on time
• Complete assigned analytical and process improvement projects with general direction from the GBS Finance Manager
• Perform month-end close activities, including preparing and reviewing journal entries
• Support recurring accounting activities involving payroll, incentive compensation, accruals, intercompany activity, depreciation, amortization, reclasses, and correcting entries
• Analyze general ledger accounts and prepare monthly and quarterly account reconciliations
• Investigate reconciling items, document conclusions, and escalate issues requiring resolution
• Analyze monthly financial results, identify trends and variances, and communicate insights to stakeholders
• Prepare monthly financial statements, schedules, reports, and management packages
• Participate in monthly financial review meetings and support Budget versus Actual reviews
• Evaluate and document accounting impacts of process changes, centralization activities, and assigned transactions
• Provide guidance on internal and external financial accounting procedures
• Support knowledge transfer and post-transition stabilization with WM India Finance and shared services teams
• Maintain and apply internal controls and support audit, SOX, tax, and external reporting requests
• Identify opportunities to reduce manual effort, strengthen controls, standardize processes, and improve visibility

Analyst II, Accounting

Project Manager

• Plan and direct all onsite activities at client locations involving storage, transportation and disposal of hazardous and non-hazardous wastes and related services
• Manage and plan activities of onsite personnel
• Serve as liaison between clients and vendors regarding service issues and contract management
• Maintain established safety and environmental standards
• Coordinate hazardous and non-hazardous waste transportation logistics, including profiling, scheduling, manifesting, and loading bulk and drum loads
• Identify, design, and implement cost-saving opportunities and proposals with clients
• Perform inspections and reporting to ensure compliance with client and government regulations
• Resolve compliance and service issues in a timely manner
• Administer client and vendor financial obligations, including invoicing, reporting, and contracts
• Train site personnel and promote compliance with safety, environmental, federal, state, and local regulations
• Occasionally perform labor-intensive activities such as drum collection and bulking
• Operate in a mix of office and plant/field environments

Environmental Project Manager

Operator

• Operate the Landfill Tipper in compliance with company operating procedures
• Verify that the Landfill Tipper is in working order, including tooling and safety mechanisms
• Perform daily maintenance and cleaning activities
• Perform other utility duties as required

Tipper Operator

Business Development Rep

• Drive growth of WM Sustainability Services through differentiated value propositions and proposals
• Apply solution development, pricing strategy, operational efficiencies, regulatory compliance, and sustainability performance
• Use WMSS Leads data and business intelligence to engage WM Sales and target customers with proactive cross-sell and new-account proposals
• Research competitive markets and identify new opportunities and technologies
• Create and execute business plans for prospecting and closing sales in a team-sell environment
• Cultivate existing accounts and initiate new account implementations with internal WM constituents
• Manage prospects through marketing plans and prospect database maintenance
• Maintain the sales pipeline to achieve new-sales goals
• Match services to customer needs and communicate pricing and service strategies
• Identify partner suppliers and potential projects through competitive market analysis
• Interface with business segment partners to resolve unique customer issues
• Perform feasibility studies, market analysis, and strategy recommendations
• Establish industry contacts to identify potential projects
• Prepare third-party proposals and follow through with contract negotiations
• Develop and deliver customized sales presentations and proposals
• Solicit grant funding and oversee grant approval and execution
• Promote partner outreach at trade shows and conferences

Business Development Manager – Strategic Growth

Heavy Equipment Operator

• Operate heavy equipment including bulldozers, scrapers, and front-end loaders
• Operate equipment in compliance with company safety policies and procedures
• Conduct routine equipment inspections and preventative maintenance
• Maintain accurate equipment records
• Move and position raw materials and finished components using material-moving equipment
• Follow standard operating procedures for operating and maintaining vehicles
• Perform other duties as assigned
• Work at recycling facilities and waste disposal sites serving customers across the USA

Account Manager

• Manage waste and recycling services for existing construction accounts
• Grow temporary revenue by meeting or exceeding monthly sales goals
• Handle customer service requests and service issues
• Educate customers and prospects on proper recycling processes and WM's online tools
• Focus at least 70% of activities on new business
• Grow existing customer relationships and receive referrals
• Cold call on new and planned construction projects
• Manage business-to-business sales relationships
• Develop detailed proposals encompassing multiple services
• Research waste and environmental services business factors
• Attend conferences and symposiums for networking and industry/market knowledge
• Manage assignments and build trusting relationships
• Prospect and close business to achieve budgeted sales goals
• Develop and implement selling and marketing strategies for revenue growth
• Maintain key prospect information in the prospect database
• Match WM services to customer needs using knowledge of customers, pricing, and competition
• Communicate pricing and service strategies and refer internal WM opportunities as appropriate
• Use WM sales productivity software, including prospect/customer database, proposal program, and pricing tools
• Propose solutions compliant with local, state, and federal regulations
• Devise sales approaches and solutions
• Marshal resources
• Negotiate sales
• Analyze sales opportunities

Construction Sales Account Manager

• Operate heavy equipment in compliance with company safety policies and procedures
• Conduct routine equipment inspections and preventative maintenance
• Maintain accurate equipment records
• Move and position raw materials and finished components using material-moving equipment
• Follow standard operating procedures for operating and maintaining vehicles
• Work at recycling facilities and waste disposal sites
• Perform other duties as assigned

Director

• Lead the Corporate Business Development due diligence process from the Letter of Intent (LOI) stage through close
• Manage complex acquisitions, typically $10M+
• Guide Area due diligence teams on smaller transactions
• Collaborate with Business Development VPs, Senior Strategic Analysts, Directors, and Area Business Development Representatives from pipeline identification through close
• Facilitate and own the process between Sellers and internal stakeholders across leadership, Finance, Legal, Tax, HR, Digital, Operations, Safety, Fleet, Real Estate, and EHS
• Serve as primary contact for due diligence and pre-closing transition matters on large or complex acquisitions
• Own deal timelines, decision processes, meeting cadence, and escalation paths
• Define diligence scope, timelines, and information requirements
• Coordinate due diligence activities across the deal team and Seller
• Organize, review, and manage access to the Virtual Deal Room
• Resolve cross-functional issues and dependencies throughout diligence and integration planning
• Synthesize diligence findings into an investment assessment before signing the APA
• Consolidate risks, opportunities, assumptions, and conclusions into a strategic-fit business case
• Drive deals toward decision-ready recommendations and present key findings to leadership
• Streamline deal execution while maintaining Business Development focus on seller engagement
• Lead transition of completed acquisitions to the Integration Team, including knowledge transfer, issue resolution, and post-close support through the first 90 days
• Develop, disseminate, and maintain Business Development standards, policies, and procedures

Director, M&A Transactions

Account Executive

• Prospect for and close sales to new customers to achieve budgeted sales goals
• Develop and implement selling strategies for revenue growth and profitability
• Manage existing business relationships using retention strategies and negotiation
• Handle customer cancellation requests and provide education on contract details
• Secure contract commitments during face-to-face interactions
• Resolve customer service escalations within the assigned territory
• Maintain and grow billable value in assigned accounts
• Sell permanent new waste streams, services, and products to current and prospective customers
• Initiate business-to-business sales relationships
• Develop prospect plans and maintain prospect database information
• Maintain sales pipeline quantity and quality
• Execute retention calls and improve customer service and profitability
• Establish and maintain customer satisfaction
• Communicate and collaborate with Area Sales Managers, Plant Managers, and Brokerage Account Managers
• Prepare complex proposals and recommend equipment optimization and leasing options
• Maintain knowledge of sales strategies, operational capabilities, and market trends
• Conduct customer site visits the majority of the week and work from home the rest of the week

Senior Account Executive

Program Manager

• Provide exceptional customer service to large accounts
• Handle after-hours calls and bid work
• Conduct customer site visits and waste audits
• Address safety concerns
• Manage highly transactional accounts
• Establish and maintain high customer satisfaction
• Communicate and resolve unique customer issues
• Execute retention-call plans to improve customer service and profitability
• Match WM services to customer needs and communicate pricing and service strategies
• Proactively engage other WM business opportunities and refer internally as appropriate
• Propose customer solutions compliant with local, state, and federal regulations
• Update and secure customer service agreements
• Use WM sales productivity software tools effectively

Program Manager, Key Accounts

Controller

• Own full cycle accounting activities, including general ledger, journal entries, accruals, and month-end close
• Prepare financial statements and perform variance analysis on complex financial data
• Ensure compliance with US GAAP and maintain effective internal controls
• Partner with finance and business stakeholders while working independently
• Prepare highly complex monthly journal entries and supporting audit trail documentation
• Analyze general ledger and accrual accounts for accuracy
• Prepare monthly combined financial statements, reports, and financial packages
• Participate in monthly financial meetings
• Assist with year-end closings and prepare annual financial statements under accounting guidelines and US GAAP
• Assist with annual audit working papers
• Guide Finance personnel on internal and external accounting procedures
• Assist with annual budgets, updates, and strategic plans
• Coordinate monthly combining entries and prepare quarterly consolidation reports
• Prepare advanced financial reports and complete analytical projects
• Assist managers/directors with supervision of departmental staff

Senior Accountant / Junior Controller

• Set up and maintain digital customer records
• Provide administrative support for the Technical Service Center and Industrial Sales Team
• Provide service and support for internal and external customers
• Lead process change initiatives
• Contribute to onboarding new Industrial Sales Coordinators
• Conduct routine data maintenance of sales, web, landfill, Visor, and company landfill systems
• Perform data entry into WM systems
• Perform quality assurance reviews of account setups
• Prepare customized bills, system exports, letters, and correspondence
• Prepare volume and revenue reports for sales representatives and customers
• Support billing inquiries and special bills
• Coordinate waste profile renewals
• Maintain electronic and hard-copy filing systems
• Provide customer support via phone and email
• Perform special projects and other duties assigned by the Supervisor
• Train and mentor new Industrial Sales Coordinators
• Train existing employees on process changes and tool enhancements
• Identify process improvement opportunities and execute implementation
• Act as an interdepartmental liaison to resolve issues and improve partnerships
• Lead market area projects

Residential Sales Specialist

Senior HR Advisor

Logistics Solutions Specialist

Analyst II, Accounting

Environmental Project Manager

Tipper Operator

Business Development Manager – Strategic Growth

Heavy Equipment Operator

Construction Sales Account Manager

Heavy Equipment Operator

Director, M&A Transactions

Senior Account Executive

Program Manager, Key Accounts

Senior Accountant / Junior Controller

Senior Coordinator, Industrial Sales